Rude, rude, rude, rude, rude! Wow, I get it, trust me I do. I worked in retail during and after college and it's not the best paying job but there is absolutely no need for you to be rude with your customers.
We bought a jacket that was over $40. Signed up for their rewards program because you get $10 off a $40 purchase when you sign up. Then the bratty cashier stated that the product was $40 after taxes and did not qualify for the promotion so we left it at that. We check out and as we're walking out we decide to check the receipt and low and behold the jacket price was $42 before taxes. So, we go back and wait in line to receive our $10 off promotion. We got the same cashier and she made no apologies, rolled her eyes directly at us and passed us off to a fellow cashier for a refund. The fellow cashier was just as rude as the first girl. We asked if she's issuing a refund and reprocessing the order and she said "no, that's not what I'm doing", nothing more said. So, I said "oh, okay so are you just issuing the $10 back on the card?". Her response was a very sarcastic "yeah". Wow, just wow. You guys messed up, we waited in line for you to fix your error, we were pleasant about the error you made and all we get left and right was plain rudeness? Hollister? What happened? You use to have semi-friendly employees back in the days. No wonder I stopped coming to your stores. Fix your act or get packing because I know your stores are suffering and your attitude isn't going to keep your stores afloat. That's for sure. read more