I am absolutely hooked on the amazing customer service at this store! The Manager greeted me warmly…read moreas soon as I walked in, and Bri now knows me by name. She goes above and beyond every visit--my granddaughter, Tori Rain, adores all the items Bri picks out for her, especially anything Cinnamoroll (her favorite!). I can't say enough about Bri's service and her personal attention to my needs. She makes me feel so welcome that I've joked about wanting to adopt her as my own. All of the reps in the store are beautiful, caring, and consistently make my visits more and more incredible. Hot Topic Round Rock has truly set the bar for customer service. Thank you for making shopping such a joyful experience! Lori Ann

I normally really like going to the outlet mall, but this time it was different, I was going…read moreshopping with a trans friend, one of the employees at hot topic decided to purposely use the wrong pronouns multiple times. My friends is not noticeably trans until someone takes a really good look. I still find it quite sad that people can't just leave other alone. Please should feel safe no matter what. Especially at hot topic

I had a 2:15 PM appointment and carefully planned this shoot because my daughter was visiting and…read morehad a limited window before needing to catch her flight. We coordinated outfits and paid for professional makeup in advance to be fully prepared. When we arrived, we were told the studio was over an hour behind schedule because one employee arrived late and another did not show up. Due to the delay, we were forced to cancel the appointment, as my daughter would not have been able to complete the shoot before leaving for the airport. All we received was an apology. There was no accommodation, rescheduling priority, or compensation, despite the inconvenience and financial loss. The cost of the makeup alone exceeded the price of the photo shoot, making this experience especially frustrating. Scheduling and staffing issues happen, but when clients invest time, money, and careful coordination for a meaningful moment, better accountability and customer care are expected.

I hated JCP as a kid, and today I decided I still hate it as an adult. This particular location…read moreseems like it's going down the drain and might be closed for good soon, except that they're doing renovations on only the middle of the store for sephora. Disgusting changing rooms featuring trash, clothing tags, and glitter from prom dresses littered all over the floor. There were stains on the carpet and chairs, and the wallpaper was peeling off. Weird smell. I felt like I couldn't peruse at my leisure because there were so many employees around talking to each other. There was a female employee staring at me as I walked into her bra section, and only after I said hi did she say hi back. I didn't feel comfortable there, and then a male employee came over ~to the bra section~ and they started laughing and talking together. I just left. I did find 2 pairs of pants that were on such a hefty sale that I only spent $20 for both, but I really don't think it was worth the terrible experience.

I never leave bad reviews, but my experience here yesterday was a nightmare. The staff at this…read morelocation are usually high school kids, and the customer service usually isn't the best, but yesterday was a completely new level of bad. I ordered some jeans online for in store pickup. When I got there to pick them up I couldn't get help from any of the employees. Finally I waved a young guy down at the dressing room, but the young kid walked up to me, said hold on and pulled out his phone and started scrolling on his phone. I finally said " Excuse me I just need to pick up an order. He goes " Oh..." and just stood there continuing to scroll a bit longer before finally walking back to get my order. When he finally brought it back a few minutes later I told him I did need to try them on before I left, and asked for a dressing room. He said ok you're gonna have to wait. Mind you there was a cluster of people in line behind me waiting. I told him there was an empty dressing room right behind him, to which he just moved out of the way and stood there, before another girl finally walked up and opened the door for me before she rolled her eyes and walked away. I tried the jeans on, but sizing was way off. When I tried them on they fit like they were 2 sizes too big. The was the beginning of the teenage staff being beyond rude. While still in the dressing room I asked the same girl that let me in the dressing room if they had the jeans in stock in a smaller size. She asked zero questions, disappeared for a minute, came back and asked which ones they were again. Then stood there and stared at me like I was speaking a foreign language. I asked if she wanted to see the picture, and she said "sure" then proceeded to look it up on a tablet type thing. She didn't ask what size I needed and walked off again. Came back literally 10 seconds later and said " we don't have them..also you can't switch them out today you will have to come back tomorrow or something during another shift." When I asked why I needed to come all the way back another day she said " because we need 24 hours before we can switch them out for you they don't even show them in our system." Rolled her eyes again and walked away. Not sure how she looked them up in my size without asking for my size. I then proceeded to find them myself in my size. When I got to the front counter a different girl proceeded to check me out. I cannot explain how many times she just stared at me blankly after asking me a question and getting an answer or being asked a question. At one point I asked her about the 24 hour thing and she just stared at me for a very uncomfortably long time before shrugging her shoulders and saying idk but I can switch them. My encounter at this store was not only uncomfortable, and awkward but whoever is hiring the employees needs to reconsider the age requirement in which they are seeking out their employees. These kids obviously don't want to work, have no respect for anyone, and don't know how to provide customer service. The Gen Z stare I received from 2 employees yesterday was so uncomfortable I thought about asking both of them if they were ok. Definitely don't recommend this store until they get new employees, not to mention the store is always a mess in the front. Not sure what any of the employees actually do.

Located in the Round Rock Premium Outlet mall, this American Eagle Outfitters is quite large,…read morewell-stocked (i.e., has a lot of inventory in ALL sizes; not just XXS or XL) for both ladies and gents, and actually always has really good sales and clearance items available (unlike many other "outlet" stores). Cute, decent quality clothes, from boxer and socks all the way to accessories galore, and even fragrances, AEO offers a lot to choose from - all in one convenient spot. The young employees are friendly, helpful, and knowledgeable, and do their best to keep the store well-organized. AEO must employ good managers and provide adequate training. Very impressed with the service! ***Sign up for the AEREWARDS program for free. Benefits include earning points towards rewards, member only sales and events invites, and a 15% off birthday coupon that can be used in outlet and retail stores, as well as online. [132 in 2015]

Interesting. Kind of different. Has a very modern vibe to it. Was walking by and it caught my eye…read more Lots of deals mixed in with regular priced clothing. Jewelry is cheap. Prices are resonable. Probably a good spot for them at the outlet mall.

I love this store! Almost everything is on sale, and you can find really good deals. A lot of times…read morethey put the older inventory behind the newer stuff, so make sure you look at the back of all the racks. The only thing I really don't like about this store are the dressing rooms-- they are TINY. And there's no return rack. I specifically asked if they wanted me to put back the clothes I didn't want, and they said they preferred I give it to them to put back. But any time I do that I feel like a huge inconvenience to the employees... definitely my least favorite part about shopping there. But other than that, the selection is good, deals are good, and the staff is semi-friendly. Definitely recommend it!

A new lululemon has appeared in Round Rock. I never thought I'd be on the lululemon train, but…read moreafter buying my first pair of shorts just around a year ago, I've been converted and absolutely love their clothes for athletic wear. The location is Round Rock is extremely new and functions like their pop-up locations. There is a ton of deals on great clothes at markdowns that you cannot scoff at. I left with a pair of shorts for myself and a top for my girlfriend that she wanted at less than $100 which is rare for lululemon products. Since the place had just opened it was absolutely packed to the brim and the line almost wrapped around the store. It felt like I was fighting with people to look at merchandise because they would hog up areas. I think it's just a kink with the store just opening. It's cool to have a place like this nearby because I think a true lululemon (not an outlet) would be extremely successful in Round Rock because so many people in Hutto, Georgetown, and Round Rock would go to it vs having to drive into Austin for their athletica. RIYL: lululemon (not much else to say)

so i went there with my friend and this is the second bad experience ive had with an employee. She…read morewas continually talking to us to the point where i could barley talk to my friend. we tried to walk around the store but she continued to follow us around recommending clothing and pointing out obvious things on the tag such as " if you want a low rise shirt, look on the tag for the word low rise". the last time i came here the same employee acted that way towards me and my mom. i didn't catch her name but she had glasses and a side part that day with blond hair. this costumer service made us leave the store early with out fully looking around the store

Love this company for the vibrant designs, great selection and low prices. I've shopped 3 different…read morelocations and the staff is always smiling and helpful. Christana, the manager for the Wolf Ranch, Georgetown, Texas location is amazing! She has helped me coordinate an entire look on more than one occasion. I get so many compliments on clothes I buy from Versona vs other stores. They are on-trend and items are well-made. Highly recommend.

I went in looking for a couple of outfits for a photo session and left empty-handed. I had at least…read moresix garments in my hands, walked the entire store, and not a single employee acknowledged me. No greeting, no offer for a dressing room--nothing. This was on a slow Monday afternoon with only three customers in the store. Really disappointing and unprofessional behavior.

Love gap collections! Their hoodies and pasts are my favorite and they have a good discount right…read morenow! Go get your favorite color! Keep up the good work! Cheers

Found everything we were looking for and went to the check out line. The cashier offered me a…read morediscount on my puchase if approved for a store credit card. The cashier said it would take 48hours for a review of my application due to a "duplicate application" and told me I could not receive a discount. But this was the first time ever applying for a Gap card. Afterwards I immediately checked my credit report and saw no suspicious activity and no history of applying for a Gap card. A few days later I received approval for the card via email. I only applied for the card to receive a discount on my purchase and I do not believe there was a duplicate application. I have no interest in the card and no interest in shopping at any Gap location.

I got lucky and there was a sale on pants AND this store happens to have the short/regular/long etc…read morewhich is nice. It felt nostalgic and I found what I needed at a good price, thanks to the help of Ray and Riley :)

They do not have the urge to acknowledge African Americans but do however engage in conversation…read morewith each other. They do not offer any assistance. I walked out without making a purchase but made sure to Thank them for helping me and that's when they finally spoke to me.