I visited a couple days ago between noon and 1:00. Usually Hollisters have a greeter by the entrance, but I only found a girl laughing and talking loudly on her phone, so I assumed there was no greeter. That is, until I had to find someone to ask for a changing room. I found a kind guy at the registers who offered to help me, but mentioned he wasn't even on the clock anymore. That's when I realized the girl up front, who was still talking in the phone, loud enough to be heard across the store, was supposed to be the employee running the shop at the time. I apologized and offered to just ask her to help me instead, but the poor guy didn't want to bother her. There was no evidence of other employees besides these two. I spent a good 15-20 minutes in the dressing room, and when I came out the girl who was on her phone earlier was the only employee in sight. I just put back the items I was planning on buying and as I was walking out I was given a very bored half-hearted "thanks for stopping in." I would've understood if it seemed like an important/serious phone call, but even then she should have stepped out, and shouldn't have been the first employee I saw when I entered the store. It was clear she was chatting with friends and didn't care she was on the clock. read more