The earlier review was done at a time when the place was drastically understaffed, but things have…read moreimproved. We placed our mother here after another assisted living couldn't handle her mild medical issues. The difference in my mom since moving in has been like night and day. All of the staff are friendly and kind, they help my mother and work with her dementia & mobility issues. My mother has even made friends! My family genuinely couldn't be happier.

This was once a very nice facility. In the past year and a half the services provided have…read moresignificantly decreased to the detriment of the residents. My mother has experienced multiple medication errors. Basic services such as bed making and assistance with dressing are not consistently provided. Your loved one will not receive the services outlined in the care plan. Multiple meetings with a management is a futile effort.

Went to visit a friend at this lovely retirement home, nestled in the woods near Wake Forest…read moreUniversity. It is very serene and spacious grounds. They offer individual homes, condos, as well as assisted living care. The entire staff is very friendly and welcoming and treat everyone with respect. The front lobby of the main building always has a receptionist to assist you. This gated community is a hidden secret and you can catch does and deers as you walk around d the property's. I would definitely recommend this place for anyone looking to downsize and lived more relaxed.

Extremely poorly run facility. Only out for making money, not for the residents benefit! They skimp…read moreon all the amenities. They refuse extra food for the residents and when employees give them extra they are reprimanded or fired. Too many other retirement homes that are much better run and only care about the residents not how to make the big bucks like this facility!! Do yourselves and your family a favor and avoid this place at all costs or you will regret it!

My older sister, Loretta, is currently in this facility due to heart and memory issues. The greeter…read moreat the front desk was extremely helpful and such a sweetheart. She said her name was Ms. Judy. She was very kind to me and especially compassionate towards my elderly mother who is heartbroken over this situation. We walked through several halls and it was clean with several staff members available if needed. We spoke with several people that worked there and everyone was pleasant, answering our questions. The rooms are extremely small and there's not any place to sit in the patient's room. This is the only reason I gave it 4 instead of 5 stars. The staff definitely deserves 5 stars!

amazing care, great long term facility, great activity department, always so nice to the visitors…read moreand residents!

My experience with Pennybyrn has spanned 24 years between being an employee and a family member of…read morea resident. From both sides, I can without a doubt share how amazing this community is. My Grandfather became their family and developed the best relationship with his caretakers. I never worried about the care he received, because it was always at the level where I would have cared for him. I expected the best, and he received it. When he passed, his entire household mourned along with me. They will still share an endearing or funny story from their time with him, and it really touches my heart to know their relationship was so strong. Pennybyrn has some of the lowest resident-to-caregiver ratios in retirement living, and this is designed to allow extra time to build relationships, give extra care, and support enjoyment of life and home. As an employee, I can share that this company will go to bat for its team and try to give the best of every penny and benefit possible. Pennybyrn is non-profit, meaning every dollar that comes in goes right back into resident care. When they give annual increases, free meals and amenities, and continue to keep benefit costs some of the lowest in the industry, they have strategically and thoughtfully given to their employees at great expense. Pennbyrn truly loves their team and will do whatever it takes to keep them happy! Please keep in mind that the other reviews listed here are subjective to each person's experience. Pennybyrn isn't perfect, but their mission and values are carried out in everything they do. You can come into the healthcare households right now and sing along to "My Girl" with a live band and dozens of residents singing and dancing along. There is a quality of life here that is unmatched, and the residents deserve to live each day with love, compassion, excellent care, and family. That's what Pennybyrn is all about and they deliver on their mission to "Demonstrate God's love to every life we touch".

I would highly recommend NOT sending someone you love to the rehabilitation facility. They did not…read moregive my mother the care we expected and hoped for. She was happy with her physical therapy in the hall and stairs for several days but then was isolated to her room for therapy. She had to stay in her room with the door shut. She went in with back issues, came out with COVID and passed a week later. They knew. Horrible place.

Went here for rehab after a hospital stay. The staff was excellent, the food was great and the…read morePhysical Therapy was top-notch.

I felt inclined to add my thoughts on the care my loved one received at the Bermuda Village…read morerehabilitation facility. The other reviews listed are very dated, from 2016 and 2018. My experience was much more positive and recent, November-December of 2023. Upon arrival I found the facility to be clean and up to date. My initial impression was very good and my loved one felt at home when we arrived. He was extremely ill and needed more than occasional supervision, and that's exactly what he received. We felt blessed that he not only received top notch care, medically and physically, but that the staff truly cared. They quickly developed a deeper connection that helped keep him positive and motivated. I highly recommend Bermuda Village rehabilitation facility.

There can't be many CCRC's in this world that are better. We have lived here for 6 plus years and…read morecouldn't be more grateful for life in o senior years.

My in-laws LOVE living at wellspring. They have more friends, more activities and help when and if…read morethey need it. We love their villa too! It's a beautiful facility. Staff seems to genuinely care.

I was at Clapps for rehab after hip surgery, worse food ever,care was terrible I dropped a pill…read more on the floor the nurse picked it up and gave it to me to take but her lie was she just gave it to me to look at it. I asked to speak to someone no one came to talk to me.,they believed her when she said she gave it to me to look at, why would I want to look at the pill I told her, the staff didn't take to me 2 days after and they lied for her. The worse place to put your love ones in. The aids doesn't know what they are doing can't make a bed up. I left before I was ready and needed more therapy. I was happy to leave.

I am writing this review to help Clapps improve there facility and to worn people of some of the…read moredownfalls of this facility. I can say that approximately 10% of the staff are professional and seem to actually care about patients needs.The remaining 90% of the staff are unprofessiona and treat you as a burden rather than a patient in need. I was in extreme pain during my time at this facility and found it to be a nightmare in order to get pain medication. If you are looking for care while you are going through your ordeal I strongly advice you look elsewhere.

I have visited this community on multiple occasions and have always been impressed with the happy,…read morefriendly and uplifting atmosphere. The staff is kind and courteous to visitors and you can tell they love their residents. And the food is wonderful.

I can unequivocally give Abbotswood @ Irving Park 5 out of 5 stars! From the time we entered the…read morebuilding, we knew we were someplace special. The entireties of the staff - from the sales, to skilled nursing, to the dining room servers were welcoming, obliging, and happy (which is not always the case in senior facilities!) The residents we encountered were equally cheerful! My father decided on that 1st visit that "this was the place for him", and fortunately there was an apartment that would be available to him in a week's time. Unfortunately, as is often the case with elderly parents, we experienced a medical "emergency" with my Dad several days before his scheduled move-in. The amazing team at Abbotswood moved mountains to get him in-house, and under their expert Living Well @ Home skilled nursing care...an answer to our prayer as we could not give him the care he needed. The team at Abbotswood is enthusiastic, respectful, responsive and incredibly professional! The grounds are beautiful! The interiors are updated and bright! The restaurants serve wonderful food, and are accommodating for each resident's particular needs! I doubt you will find anything in the Triad that is even close to the gem that Abbotswood is!