I worked there for 7 years and just quit. The way the Managers from both buildings treat you, is…read moreuncalled for. They hire just anyone. The managers don't even care about the residents, they just care about bringing them in for money. Second shift is always late, or no call no show. So first has to stay all the time. They let third shift sleep in rooms at night instead of making them take care of the people. The food is nasty and they pay to have a great meal and cant even get it. Kitchen score is 95.0. Staff keeps breaking washers and dryers left and right. To where the clothes are back up in their closets and stinking the rooms up. They pay to have their clothes washed. The management that is over Clemmons Village 1 has went down hill since they fired Cynthia (and they fired her for having a stroke and she been there over 10 years) The management in both building are very rude and don't know how to talk to people and that includes HR. A lot of people has left that place because of management. People on call, call's out just to get back at the person on call cause they don't like each other. The way they let some of those workers talk and treat those residents is very bad. You have to have a special heart to work at a place like that. Management there now don't care. If your bosses don't care about the people or their home, what makes up think employees are going to care. Management also likes to vape inside the building. If you try to speak up and say what's wrong they start doing stuff to you to retaliate against you. My voice needs to be heard. I love all those people I took care of with all my heart and they deserve way better than way they are getting treated. They pay a lot of money to live there. Pay for snacks, and good meals, and pay to have their clothes done right and on time. They put furniture in the front to make it look good but they don't care if the residents have enough seats to sit down. The seats are hard and very low. I even had to help a family member get up on day, because it was to low. Just imagine how the residents feel. They need to put the attention on the residents. I miss Ms. Cynthia being there. She really cared about the people and employees. I would think twice about putting a loved one here, even if that's all you can afford. Especially with who is in charge now at Clemmons Village 1. I know a lot of stuff and I know how they are I was there for 7 years. Ask yourself this? After 7 years of me being there, why would I just walk away from the people I loved and love taking care of? They started retaliation against me. Tired to stand up for the residents and myself and their rights. They started doing things to me and talking to me like I was a dog. I was there for 7 years making $14. That's what they are starting off new people at. I asked for a raise and was treated like a dog also. I don't understand why that type of job is paying what fast food places start off at or any other place.There is a lot more that I can say but I'll end it here.

I just recently moved my father into Creekside Terrace about 5 weeks ago and i have had only the…read moremost amazing interactions with all the staff! They are all incredibly kind, patient, loving, caring and helpful. The General Manager is a true angel, as are all the staff members, from sales to house cleaning to maintenance and front desk. They have gone above and beyond to help me from across the country and beyond loving and helpful with my father. I cannot thank them enough for giving me the peace of mind that my father is in good hands and in the best place! Thank you!!

From the owner: Award-winning independent senior living awaits you at Holiday Creekside Terrace near Wake Forest…read moreUniversity in Winston-Salem. Enjoy three homestyle meals a day, weekly housekeeping and most utilities for one monthly rate. Spacious apartments include a patio or balcony, walk-in tub and kitchenette. You can also arrange for personal care services through a third-party provider. You'll love our amenities and staff. Enjoy our daily Engage Life® activities. Nearby, visit the Reynolda House Museum of American Art and the Old Salem Museums & Gardens. Enjoy nature at Salem Lake or Tanglewood Park. Great shopping and dining options abound too. Reserve your Holiday Creekside Terrace complimentary lunch or tour today.

Went to visit a friend at this lovely retirement home, nestled in the woods near Wake Forest…read moreUniversity. It is very serene and spacious grounds. They offer individual homes, condos, as well as assisted living care. The entire staff is very friendly and welcoming and treat everyone with respect. The front lobby of the main building always has a receptionist to assist you. This gated community is a hidden secret and you can catch does and deers as you walk around d the property's. I would definitely recommend this place for anyone looking to downsize and lived more relaxed.

Extremely poorly run facility. Only out for making money, not for the residents benefit! They skimp…read moreon all the amenities. They refuse extra food for the residents and when employees give them extra they are reprimanded or fired. Too many other retirement homes that are much better run and only care about the residents not how to make the big bucks like this facility!! Do yourselves and your family a favor and avoid this place at all costs or you will regret it!

Trinity Elms is a very good place for the resicents expecpt for the night crews. They are slack in…read morecaring for the residents.

From the owner: Staff members walk together with residents at Trinity Elms Assisted Living by offering them the…read morecare and support they need to maintain their independence in an environment that encourages community. Special features include an ice cream parlor, outdoor walking trails and an indoor courtyard.

Most of the positive reviews on here are for people NOT in the nursing side but the independent…read moreliving side. So don't be fooled!!!!! If you're researching for your loved one who will end up on the nursing unit, no matter what for, please take my warnings... I wouldn't send a dog to this place. My mom was only going to be there for PT, rehab after a broken hip. In less than a week, they let her fall which sent us right back to the hospital. On top of everything, most every nurse there was RUDE, the cna's are only there for a paycheck. Since there's very few single rooms they'll drop you in a tiny room with 2 ppl with nothing but a curtain between them and a shared bathroom. They have 2 wall mounted TVs side by side, so if one TV is on the other one is pointless bc of the volume on one or the other is way too loud. I overheard conversations that should have not been discussed in patient rooms. I guess they thought the curtain was sound proof. I had to sit in the facility provided wheelchair bc I wanted to be with my mom, daily. There was no other provided place for families to sit and visit. I guess that's their way too keep too many family members of seeing what type of garbage place they were in. It was a pure nightmare that I'll never forgive bc I chose this place based on their 5 star reviews. Major mistake. I should have read MORE, again all the 5 stars are from ppl NOT in the nursing side. I complained multiple times to the DON as well as the ADON. Neither cares. Especially the main DON, Michelle. I was told point blank the call bell wasn't working the morning of my mom's fall. Later that day, my mom accidentally pushed it, 10 MINUTES later the worst attitude young man comes in as sarcastic as he could "do you need something?" I proceeded to tell him she hit it by accident but that was no excuse of why it took so long. I told him I'd be speaking with the DON before I left for the evening. Before I could get to the front where her office is, he was already in there trying to save face. That's when they admitted it wasn't alerting them at the nurses station. That they had "just put in a call to maintenance" thinking it would pacify me. She left that night in an ambulance, never to return. We are now at Hospice. She went in fine, she comes out worse than she was, now she'll never bounce back. That place should be shut down. I have since reported them to the state. Although, that normally goes no where. However, in the laws and rules governed by the state, a non working call bell is against the law in ANY nursing facility. Again, please take my warning. If they are discharging your loved one, even just for PT, do NOT send them there. I will admit the few days she got actual PT, was amazing. I have a video of her walking with her walker, on her road to walking/recovery again. She fell the very next morning. However, the PT team there are NOT employed by that dump, they are contractors. None of this was to blame on PT/rehab. It was all the sorry a** nursing staff, INCLUDING the DON, Michelle and ADON, Amanda. (Amanda was slightly better than Michelle) I reiterate, I wouldn't send a dog there, they deserve better than that place. A homeless person deserves better. That included all the elderly patients they stick in a wheelchair and prop them up in front of the TV for hours on end.

My mother was in the memory care floor for 11 months. She was using a walker when she first came…read morebut after falling 4 times her Alzheimer's progressed quickly and it was hard for her to move or communicate. If your loved one is not mobile, quiet and does not communicate they are basically forgotten. In the 11 months she was there we had probably 3 workers that genuinely cared for the residents. The turn over was constant and they never had enough workers for each shift. If your loved one is mobile and can somewhat communicate than they would probably be fine but we were not very happy with our experience.

My mom has been a resident at Danby House since November 2020. Before I moved her there I heard…read moreabout what happened in 2019. So I asked questions to make sure those people do not work their anymore. I spoke to the New director and confirmed that things have changed before I move my mom there. It's been 4 months and all I hear from my mom is that everyone is so great that works there. They pay attention to her needs and make sure she is getting up and around. Anytime I call I get to talk to someone! Their response time is on point and if I feel something is wrong with my mom, they check on her right away. They treat me, the family, like I matter too! Thank you Danby House for being the right place for my 84 year old mom!

I was hired in January 2020. I was not made aware of any dysfunctions that had taken place in the…read morecommunity. I was made aware of all the continued incidents by staff. I knew they were telling the truth as I lived in the community. When I made complaints to corporate about the lack of care of the residents and the staff being highly aware the residents weren't care for, some of the staff took the same attitude. After I made my complaint known, I was asked to leave and sign a Non disclosure agreement of all that I saw and knew was going on. I signed it and left immediately. I couldn't fight the Powers that be that were aware of what was going on, and had the Director of Nursing behind corporate. Staff was good, but had their hands held to only provide the care that the Director of Nursing allowed. That included sending out residents to the ER that needed to go.

My mother resided at two different Sunrise assisted living properties: Sunrise of Hunter Mill (HM)…read morein Oakton, VA, and Brighton Gardens (BG) of Winston Salem, NC. Given my two separate experiences with Sunrise properties, I can provide a unique perspective on the experience. Part I: The pitch. It's very slick and full of promises. We'll do activities all the time. We'll take your Mom on rides in the activity bus. We'll be very responsive. We'll keep the room clean. We'll feed her well. This was the same at both facilities. Part 2: The first month. There were activities and the food was alright, but the response time was sorely lacking. I visited my mother on a daily basis, and would often measure how long it took a caregiver to respond after my Mom pushed her call button. Being fair, it was always a minimum of 10-15 minutes, but sometimes well past a half-hour. But overall, I was quite pleased in that first month and even wrote a positive review of HM. This may have been a mistake because conditions and care degraded rapidly following the review. Part 3: The wind-down. After about 4 months at HM, and after just a couple of months at BG, the following behavior became the norm: With the exception of waking and dressing my Mom in the morning, rolling her in her wheelchair to lunch, and putting her to bed at night, the caregivers rarely checked on my Mom. I literally lived next door to HM and spent lots of time with my Mom so I got to see their routine. They frequently forgot her dental care. They rarely bathed her despite their promise of providing a hot tub bath once a week when I signed the contract. The bathroom was frequently filthy and smelled awful. Part 4: The exit. By the time my Mom transferred from HM to BG, the transportation van didn't work and if/when it did, there was no driver available. Virtually all activities had ceased. Most significantly, there was pressure from the Executive Director to move my Mom into the "reminiscence" section. Obviously this would have been more profitable for Sunrise. It's been nationally reported that this is part of their business model. The problem?...my mother doesn't have Alzheimer's. Caregivers turn over so frequently it's hardly worth learning their names. This same trend was later repeated at BG. My Mom's departure from BG was disturbing, and frankly, surreal. When my Mom had previously moved into HM, they provided a dresser and table in the room. When my Mom moved to BG, a similar dresser and table were provided along with a chair. When we moved my Mom out of BG about 20 months later, we cleared the room of everything but the dresser, table and chair, since they did not belong to us. When we tried to sign out, the Executive Director informed us that we wouldn't be released until we moved out "all furnishings." We emphatically pointed out that the furnishings WERE NOT OURS. He insisted they were - and how do you prove you DON'T own something? When I pointed out that the upholstery on the chair matched the upholstery of all the chairs in the dining room, he conceded that the chair belonged to BG. He still refused to release the room until my wife and I moved the 6-drawer dresser and table out. We promptly delivered both items to Goodwill. I can only guess that a new Sunrise policy determined that they would be getting out of the furniture-providing business. To save money by leveraging the "remove all furnishings" section of the lease, those with furniture in their rooms are forced to remove this furniture before departing. Epilogue: My Mom is now in a much better facility that is much more adequately staffed. The people work harder to help than they do to avoid helping. The new facility has been recently renovated and is significantly cheaper. Bottom Line: Don't be fooled by the slick marketing and initial promises; there are almost certainly better choices for your loved one than Sunrise.

We had visited Brighton Gardens of Winston Salem to consider them for the care of our mother with…read moredementia. Post our visit our mother's situation deteriorated quickly and we needed to find her long term care and on 6/22/23 we contacted Brighton Gardens regarding availability. Brighton Gardens advised they did not have availability at the moment however if we brought them a $1000 check they would put our mother on their wait list and we would be first in line. Brighton Gardens advised they would not cash the deposit check unless they had we admitted our mother as a resident. On 6/23/23 we found a memory care facility for our mother and it was not Brigthon Gardens. On 7/17/23 Brighton Gardens cashed the $1000 check after being advised that our mother had been admitted somewhere else. I have spoken to the business manager (Lauren) and the executive director, Ian Harwell, to no avail and have yet to receive a refund.