Most of the positive reviews on here are for people NOT in the nursing side but the independent…read moreliving side. So don't be fooled!!!!! If you're researching for your loved one who will end up on the nursing unit, no matter what for, please take my warnings... I wouldn't send a dog to this place. My mom was only going to be there for PT, rehab after a broken hip. In less than a week, they let her fall which sent us right back to the hospital. On top of everything, most every nurse there was RUDE, the cna's are only there for a paycheck. Since there's very few single rooms they'll drop you in a tiny room with 2 ppl with nothing but a curtain between them and a shared bathroom. They have 2 wall mounted TVs side by side, so if one TV is on the other one is pointless bc of the volume on one or the other is way too loud. I overheard conversations that should have not been discussed in patient rooms. I guess they thought the curtain was sound proof. I had to sit in the facility provided wheelchair bc I wanted to be with my mom, daily. There was no other provided place for families to sit and visit. I guess that's their way too keep too many family members of seeing what type of garbage place they were in. It was a pure nightmare that I'll never forgive bc I chose this place based on their 5 star reviews. Major mistake. I should have read MORE, again all the 5 stars are from ppl NOT in the nursing side. I complained multiple times to the DON as well as the ADON. Neither cares. Especially the main DON, Michelle. I was told point blank the call bell wasn't working the morning of my mom's fall. Later that day, my mom accidentally pushed it, 10 MINUTES later the worst attitude young man comes in as sarcastic as he could "do you need something?" I proceeded to tell him she hit it by accident but that was no excuse of why it took so long. I told him I'd be speaking with the DON before I left for the evening. Before I could get to the front where her office is, he was already in there trying to save face. That's when they admitted it wasn't alerting them at the nurses station. That they had "just put in a call to maintenance" thinking it would pacify me. She left that night in an ambulance, never to return. We are now at Hospice. She went in fine, she comes out worse than she was, now she'll never bounce back. That place should be shut down. I have since reported them to the state. Although, that normally goes no where. However, in the laws and rules governed by the state, a non working call bell is against the law in ANY nursing facility. Again, please take my warning. If they are discharging your loved one, even just for PT, do NOT send them there. I will admit the few days she got actual PT, was amazing. I have a video of her walking with her walker, on her road to walking/recovery again. She fell the very next morning. However, the PT team there are NOT employed by that dump, they are contractors. None of this was to blame on PT/rehab. It was all the sorry a** nursing staff, INCLUDING the DON, Michelle and ADON, Amanda. (Amanda was slightly better than Michelle) I reiterate, I wouldn't send a dog there, they deserve better than that place. A homeless person deserves better. That included all the elderly patients they stick in a wheelchair and prop them up in front of the TV for hours on end.

My mother was in the memory care floor for 11 months. She was using a walker when she first came…read morebut after falling 4 times her Alzheimer's progressed quickly and it was hard for her to move or communicate. If your loved one is not mobile, quiet and does not communicate they are basically forgotten. In the 11 months she was there we had probably 3 workers that genuinely cared for the residents. The turn over was constant and they never had enough workers for each shift. If your loved one is mobile and can somewhat communicate than they would probably be fine but we were not very happy with our experience.

My mother resided at two different Sunrise assisted living properties: Sunrise of Hunter Mill (HM)…read morein Oakton, VA, and Brighton Gardens (BG) of Winston Salem, NC. Given my two separate experiences with Sunrise properties, I can provide a unique perspective on the experience. Part I: The pitch. It's very slick and full of promises. We'll do activities all the time. We'll take your Mom on rides in the activity bus. We'll be very responsive. We'll keep the room clean. We'll feed her well. This was the same at both facilities. Part 2: The first month. There were activities and the food was alright, but the response time was sorely lacking. I visited my mother on a daily basis, and would often measure how long it took a caregiver to respond after my Mom pushed her call button. Being fair, it was always a minimum of 10-15 minutes, but sometimes well past a half-hour. But overall, I was quite pleased in that first month and even wrote a positive review of HM. This may have been a mistake because conditions and care degraded rapidly following the review. Part 3: The wind-down. After about 4 months at HM, and after just a couple of months at BG, the following behavior became the norm: With the exception of waking and dressing my Mom in the morning, rolling her in her wheelchair to lunch, and putting her to bed at night, the caregivers rarely checked on my Mom. I literally lived next door to HM and spent lots of time with my Mom so I got to see their routine. They frequently forgot her dental care. They rarely bathed her despite their promise of providing a hot tub bath once a week when I signed the contract. The bathroom was frequently filthy and smelled awful. Part 4: The exit. By the time my Mom transferred from HM to BG, the transportation van didn't work and if/when it did, there was no driver available. Virtually all activities had ceased. Most significantly, there was pressure from the Executive Director to move my Mom into the "reminiscence" section. Obviously this would have been more profitable for Sunrise. It's been nationally reported that this is part of their business model. The problem?...my mother doesn't have Alzheimer's. Caregivers turn over so frequently it's hardly worth learning their names. This same trend was later repeated at BG. My Mom's departure from BG was disturbing, and frankly, surreal. When my Mom had previously moved into HM, they provided a dresser and table in the room. When my Mom moved to BG, a similar dresser and table were provided along with a chair. When we moved my Mom out of BG about 20 months later, we cleared the room of everything but the dresser, table and chair, since they did not belong to us. When we tried to sign out, the Executive Director informed us that we wouldn't be released until we moved out "all furnishings." We emphatically pointed out that the furnishings WERE NOT OURS. He insisted they were - and how do you prove you DON'T own something? When I pointed out that the upholstery on the chair matched the upholstery of all the chairs in the dining room, he conceded that the chair belonged to BG. He still refused to release the room until my wife and I moved the 6-drawer dresser and table out. We promptly delivered both items to Goodwill. I can only guess that a new Sunrise policy determined that they would be getting out of the furniture-providing business. To save money by leveraging the "remove all furnishings" section of the lease, those with furniture in their rooms are forced to remove this furniture before departing. Epilogue: My Mom is now in a much better facility that is much more adequately staffed. The people work harder to help than they do to avoid helping. The new facility has been recently renovated and is significantly cheaper. Bottom Line: Don't be fooled by the slick marketing and initial promises; there are almost certainly better choices for your loved one than Sunrise.

We had visited Brighton Gardens of Winston Salem to consider them for the care of our mother with…read moredementia. Post our visit our mother's situation deteriorated quickly and we needed to find her long term care and on 6/22/23 we contacted Brighton Gardens regarding availability. Brighton Gardens advised they did not have availability at the moment however if we brought them a $1000 check they would put our mother on their wait list and we would be first in line. Brighton Gardens advised they would not cash the deposit check unless they had we admitted our mother as a resident. On 6/23/23 we found a memory care facility for our mother and it was not Brigthon Gardens. On 7/17/23 Brighton Gardens cashed the $1000 check after being advised that our mother had been admitted somewhere else. I have spoken to the business manager (Lauren) and the executive director, Ian Harwell, to no avail and have yet to receive a refund.

The longest standing month-to-month Independent & Assisted Living Senior Living Community in…read moreWinston-Salem, NC! Built off of excellent reputation, superior quality, tenured associates and wonderful residents!

From the owner: Heritage Woods offers a feeling of peaceful seclusion located in the heart of Winston-Salem. We're…read morethe only full-service independent and assisted living rental retirement community in the area, and offer everything for residents -- and their families -- to feel right at home. Our community offers a touch of grand style, and features a lovely walking trail surrounding it. We have several flower gardens, where you can plant your favorites. In the mood to relax? Sit with friends in the gazebo, watching the bird houses and enjoying the roses. We also have a state-of-the-art fitness center, personal trainer, and wellness programs to enhance your physical, mental, and emotional well being, and keep you feeling fit. At Heritage Woods, we take great care to ensure life here is comfortable and happy. We conduct surveys to learn what residents want and ways we can improve, and we have a strong resident's council to help communicate needs and preferences.

Toured the facilities during their Holiday open house and was impressed w their attractive single…read moreand double rooms at this assisted living facility. It has many fine features to keep the residents busy and happy. It has lots of living room spaces for residents family visits and even a large room to entertain in with a kitchen, large dining table, tv and sofa enabling one to host a private party or dinner. Staff seemed very friendly and prices are in line and in some cases less expensive than skilled nursing facilities. I interviewed the residents in the dining area and they seemed content w the accommodations. If ever you find yourself in need of their services the friendly staff would be happy to show you around and fill you in on the particulars.

Friendly staff! They care about the residents who live here and communicate with families often!read more

The caring staff. The interact with the residents very well. Participating in the various…read moreactivities. They are very supportive and loving to all they care for.

Very nice retirement home. I did a vendor fair here and all the residents were so happy and full of…read morelife!

I highly recommend this facility. The staff is so friendly and professional. It is immaculate,…read morealways smell fresh and clean. My mom became a resident 2 months ago and she is happy. The staff keep the residents very active, they have a calendar of monthly events that include, art projects, games, music, exercises, etc. All are on a great schedule for their meals (B, L, D & snacks). I saw nothing negative in the facility. It's the best senior assistant center, specialized in memory care that I've ever seen. From the Director, Asst. Director, Nurses, Dietician, Housekeeping, Cooks, Front Desk Clerks, and all other staff members, way to go, hats off to you ALL! Best Regards, Georgia

Homeplace of Burlington is by far the best Assisted Living facility in the Burlington area. After…read moremy grandmother was diagnosed with Alzheimer's disease we tried to keep her at home for a few years, but we finally had to make the difficult decision for her to go to a facility. She received excellent care in the memory care unit and we couldn't have been more pleased. Everyone from the nursing staff to the administrators were very supportive and helpful with her transition. It was a very difficult time for her and our family, but we felt better knowing that she was safe and well cared for. I would highly recommend this facility.

From the owner: Home Place of Burlington is an Assisted Living and GLOW℠ Memory Care community in Burlington, NC…read more At our senior living community everyone is welcomed in like family as soon as they walk in. With each day offering even more amenities and activities to enjoy including internet & basic cable, a beauty salon and barbershop, and more you'll soon discover that stress-free living was near me all along.

Salem Terrace was fair but not terrible until new owners took over. The smell is overwhelming as…read moresoon as you enter. In the room with my relative it was even worse. I went to put something in the drawer and there was feces smeared in the drawer. I know it wasn't from my relative because she is incapacitated. She has lost weight in the past two months and said sometimes they feed her and sometimes they don't. There were a dozen flies - at least - and I am not exaggerating. I counted 5 on my relative, several on her roommate and a couple on me at the same time. Please look for a better place for your loved one.

From the owner: Assisted Living and Memory Careread more

I just recently moved my father into Creekside Terrace about 5 weeks ago and i have had only the…read moremost amazing interactions with all the staff! They are all incredibly kind, patient, loving, caring and helpful. The General Manager is a true angel, as are all the staff members, from sales to house cleaning to maintenance and front desk. They have gone above and beyond to help me from across the country and beyond loving and helpful with my father. I cannot thank them enough for giving me the peace of mind that my father is in good hands and in the best place! Thank you!!

From the owner: Award-winning independent senior living awaits you at Holiday Creekside Terrace near Wake Forest…read moreUniversity in Winston-Salem. Enjoy three homestyle meals a day, weekly housekeeping and most utilities for one monthly rate. Spacious apartments include a patio or balcony, walk-in tub and kitchenette. You can also arrange for personal care services through a third-party provider. You'll love our amenities and staff. Enjoy our daily Engage Life® activities. Nearby, visit the Reynolda House Museum of American Art and the Old Salem Museums & Gardens. Enjoy nature at Salem Lake or Tanglewood Park. Great shopping and dining options abound too. Reserve your Holiday Creekside Terrace complimentary lunch or tour today.