Most of the positive reviews on here are for people NOT in the nursing side but the independent…read moreliving side. So don't be fooled!!!!! If you're researching for your loved one who will end up on the nursing unit, no matter what for, please take my warnings... I wouldn't send a dog to this place. My mom was only going to be there for PT, rehab after a broken hip. In less than a week, they let her fall which sent us right back to the hospital. On top of everything, most every nurse there was RUDE, the cna's are only there for a paycheck. Since there's very few single rooms they'll drop you in a tiny room with 2 ppl with nothing but a curtain between them and a shared bathroom. They have 2 wall mounted TVs side by side, so if one TV is on the other one is pointless bc of the volume on one or the other is way too loud. I overheard conversations that should have not been discussed in patient rooms. I guess they thought the curtain was sound proof. I had to sit in the facility provided wheelchair bc I wanted to be with my mom, daily. There was no other provided place for families to sit and visit. I guess that's their way too keep too many family members of seeing what type of garbage place they were in. It was a pure nightmare that I'll never forgive bc I chose this place based on their 5 star reviews. Major mistake. I should have read MORE, again all the 5 stars are from ppl NOT in the nursing side. I complained multiple times to the DON as well as the ADON. Neither cares. Especially the main DON, Michelle. I was told point blank the call bell wasn't working the morning of my mom's fall. Later that day, my mom accidentally pushed it, 10 MINUTES later the worst attitude young man comes in as sarcastic as he could "do you need something?" I proceeded to tell him she hit it by accident but that was no excuse of why it took so long. I told him I'd be speaking with the DON before I left for the evening. Before I could get to the front where her office is, he was already in there trying to save face. That's when they admitted it wasn't alerting them at the nurses station. That they had "just put in a call to maintenance" thinking it would pacify me. She left that night in an ambulance, never to return. We are now at Hospice. She went in fine, she comes out worse than she was, now she'll never bounce back. That place should be shut down. I have since reported them to the state. Although, that normally goes no where. However, in the laws and rules governed by the state, a non working call bell is against the law in ANY nursing facility. Again, please take my warning. If they are discharging your loved one, even just for PT, do NOT send them there. I will admit the few days she got actual PT, was amazing. I have a video of her walking with her walker, on her road to walking/recovery again. She fell the very next morning. However, the PT team there are NOT employed by that dump, they are contractors. None of this was to blame on PT/rehab. It was all the sorry a** nursing staff, INCLUDING the DON, Michelle and ADON, Amanda. (Amanda was slightly better than Michelle) I reiterate, I wouldn't send a dog there, they deserve better than that place. A homeless person deserves better. That included all the elderly patients they stick in a wheelchair and prop them up in front of the TV for hours on end.

My mother was in the memory care floor for 11 months. She was using a walker when she first came…read morebut after falling 4 times her Alzheimer's progressed quickly and it was hard for her to move or communicate. If your loved one is not mobile, quiet and does not communicate they are basically forgotten. In the 11 months she was there we had probably 3 workers that genuinely cared for the residents. The turn over was constant and they never had enough workers for each shift. If your loved one is mobile and can somewhat communicate than they would probably be fine but we were not very happy with our experience.

Went to visit a friend at this lovely retirement home, nestled in the woods near Wake Forest…read moreUniversity. It is very serene and spacious grounds. They offer individual homes, condos, as well as assisted living care. The entire staff is very friendly and welcoming and treat everyone with respect. The front lobby of the main building always has a receptionist to assist you. This gated community is a hidden secret and you can catch does and deers as you walk around d the property's. I would definitely recommend this place for anyone looking to downsize and lived more relaxed.

Extremely poorly run facility. Only out for making money, not for the residents benefit! They skimp…read moreon all the amenities. They refuse extra food for the residents and when employees give them extra they are reprimanded or fired. Too many other retirement homes that are much better run and only care about the residents not how to make the big bucks like this facility!! Do yourselves and your family a favor and avoid this place at all costs or you will regret it!

Albert acres is a mixed community of small homes , apartments, assisted living. From the moment you…read morego through the checkpoint, you can tell it is a very quiet and private community the employees care very much for the property as well as the residence and provide an exceptional quality of care for all of the people residing here. The property is very inviting to walk around as they have a small pond, lots of artwork on the outside, and the inside most buildings are connectedand you can walk from building the building without having to go outside. This is a higher end residential community, so it is a bit expensive to live here but as I stated the quality of care is exceptional, whether you are living on your own or assisted living.

I work as a sitter for a client in Strickland Place. The CNA's when I'm working here are rude and…read moreunfriendly. On multiple occasions I have heard them talking about the residents loudly out in the halls. I have even heard them talking about the resident that I sit with. One of the CNAs said that the resident under my care, "is very rude and when I see her call light on when I'm working I purposely don't go in there because I don't want to deal with her" what if I wasn't in the room with her and there was an emergency? Another one of the CNAs took a very ugly tone with my client and said, "I don't know I'm not in her brain" when the resident asked when the nurse would be coming in with her pills. I found this very disrespectful and I personally would never speak to a resident or any person that way. Another thing is that they take up to 30 minutes to even come into the room and see what the call button was pushed for. The nurses, food service workers, and other employees are very nice and the facility is always clean. The only real problem i've seen is with the CNA's. f

I cannot warn people enough not to put your family members in the care of these people. I have seen…read moreand heard too many horrific things. Residents are stolen from, residents are abused and yelled at and treated like children. The staff doesn't have any medical experience and has had people die in their care due to lack of observation. They only have one worker per floor most of the time, when a normal assisted living has 3 or 4 caretakers per floor. A med aid who was almost fired for hosing down a resident like a dog while he cried, is still working there and has even been given a higher paying job there, when she abuses the elderly. I would STRONGLY advise staying away from this place. They only care about money not ANYONE'S well being. -10/1

Sorry to say that although I have only been here a couple of weeks, I am already desperately trying…read moreto leave. Moving has been horrific for me, and yet staying in this place would be risking my sanity. Most of the staff are courteous and kind, and when asked for information, they adlib and do not necessarily seem to know the answer, so everyone politely gives their version. The food is beyond unhealthy and uneatable. Just a few comments, but enough to give whoever might be interested an idea!

My father moved into this independent living facility two years ago. The facility is nice, and…read moreinitially had several activities and good food. He loved it and acclimated quickly but recent changes have made us question the arrangement. The food has gone downhill terribly, the residents have complained and it is getting worse. My dad is now choosing to eat out at least one meal a day, but some residents don't have transportation to go elsewhere. He likes the breakfast but hates dinner menu. They also refused to serve certain condiments claiming they aren't good for them due to calorie content. This is an independent living facility not a hospital or nursing home! They also only have one elevator!