The facility was in need of repairs when we moved our loved ones in. They have since started…read morerenovating. They never cleaned their room or changed the sheets. We had to hire someone to do this for us. Maintenance was sloppy in their work if you could ever get them. Your loved ones must be completely independent. No one ever checks on them. My father in law was in hospital for 3 months. No one ever even inquired about him. I guess we expected more for the money. Have since moved.

The Stratford has been the perfect place for my mom. Moving to the Stratford was her decision and…read moreshe's resided there for almost nine years. She's the happiest I've ever seen her!! She has a great apartment and loves all the activities. The conveniences of prepared meals and cleaning services is exactly what she needed as she could no longer take care of these things at her home. I visit her every week and have made many friends with the staff and residents. Many occasions I have dinner in the dining room with my mom and her friends and it's always a very pleasant experience. The food is quite tasty and there is always a good variety to choose from. I give my "hats off" to the kitchen staff as I'm sure it is very difficult to prepare food for that many people and satisfy most. The only concern my mom has voiced to me concerning the meals is that being diabetic there are lots of rice, potatoes and pasta served but she always gets a small portion of those and to date, her sugar count has not been affected. In conversing with the residents, I have found that the happier residents are those that made the decision to come to the Stratford on their own, as my mom did. A positive outlook and a sense of security is what the Stratford gave to my mom. At her home, she was alone, did not feel safe and lived through soap operas. Upon moving to the Stratford, she made new friends, feels very safe and has yet to watch any soaps. She has always loved games, so the activities are perfect for her (horse racing, bingo, wheel of fortune, pictionary, etc). Their are many other activities offered that she could enjoy but due to her physical limitations, she is unable to participate. I am very happy that she's in a place that she feels comfortable and safe because living out of town, I don't have to worry about her and her needs, as anything she needs is just an office call away and with her life alert system, she has EMT's at a push of a button. Overall, my mom has had a very positive and pleasant experience living at the Stratford.

My experience with Pennybyrn has spanned 24 years between being an employee and a family member of…read morea resident. From both sides, I can without a doubt share how amazing this community is. My Grandfather became their family and developed the best relationship with his caretakers. I never worried about the care he received, because it was always at the level where I would have cared for him. I expected the best, and he received it. When he passed, his entire household mourned along with me. They will still share an endearing or funny story from their time with him, and it really touches my heart to know their relationship was so strong. Pennybyrn has some of the lowest resident-to-caregiver ratios in retirement living, and this is designed to allow extra time to build relationships, give extra care, and support enjoyment of life and home. As an employee, I can share that this company will go to bat for its team and try to give the best of every penny and benefit possible. Pennybyrn is non-profit, meaning every dollar that comes in goes right back into resident care. When they give annual increases, free meals and amenities, and continue to keep benefit costs some of the lowest in the industry, they have strategically and thoughtfully given to their employees at great expense. Pennbyrn truly loves their team and will do whatever it takes to keep them happy! Please keep in mind that the other reviews listed here are subjective to each person's experience. Pennybyrn isn't perfect, but their mission and values are carried out in everything they do. You can come into the healthcare households right now and sing along to "My Girl" with a live band and dozens of residents singing and dancing along. There is a quality of life here that is unmatched, and the residents deserve to live each day with love, compassion, excellent care, and family. That's what Pennybyrn is all about and they deliver on their mission to "Demonstrate God's love to every life we touch".

I would highly recommend NOT sending someone you love to the rehabilitation facility. They did not…read moregive my mother the care we expected and hoped for. She was happy with her physical therapy in the hall and stairs for several days but then was isolated to her room for therapy. She had to stay in her room with the door shut. She went in with back issues, came out with COVID and passed a week later. They knew. Horrible place.

Lived here 2 years, love it. It's a continuing care community featuring top notch housing, multiple…read moredining facilities, a golf course, an amazing wellness center with a gym. Physical Therapy is excellent and available on site. The Staff are incredible, cleaning, dining, wellness center, grounds keeping, general staff - all provide service above and beyond...

Management isn't helpful and is terrible. The way some residents are treated is terrible. When a…read morehouse has mold, they don't do anything except expect you to still live in it. Also don't let your house flood, nothing will be done to save it.

The caring staff. The interact with the residents very well. Participating in the various…read moreactivities. They are very supportive and loving to all they care for.

Very nice retirement home. I did a vendor fair here and all the residents were so happy and full of…read morelife!

Unclean, unfriendly, uncomfortable. Screwed up my father in laws medication and fed him hot dogs…read moreand unhealthy foods when he was in rehab for major heart and diabetes complications. Horrible place for a loved one. Won't even share wifi password!

My Father was recently at Shannon Gray. He wasn't happy there. He said on the surface it looked…read moregood but it was actually dirty and broken. We did have updates at first from nursing supervisors. However, there were other nurses who just "plopped" him in his chair and didn't talk to him. Because of COVID-19 we were not able to see him/the rehab for 6 weeks. When he left there to go to the hospital, my Dad was astonished at how friendly the nurses were there after being at Shannon Gray. There were many times when I called and could not get an answer. Other times I left messages and never got a call back. It took 9 days of calling/leaving messages to be able to pick up his belongings. When we did pick up his belongings, his cash and his Apple phone were "missing". We know the items disappeared there. A month later they still haven't shown up. He has since died. There was important information in his phone that will never be able to be retrieved. I have no doubt there are some good and caring people there. However, this is NOT acceptable to have all this happen. I would not recommend Shannon Gray!!