The caring staff. The interact with the residents very well. Participating in the various…read moreactivities. They are very supportive and loving to all they care for.

Very nice retirement home. I did a vendor fair here and all the residents were so happy and full of…read morelife!

My experience with Pennybyrn has spanned 24 years between being an employee and a family member of…read morea resident. From both sides, I can without a doubt share how amazing this community is. My Grandfather became their family and developed the best relationship with his caretakers. I never worried about the care he received, because it was always at the level where I would have cared for him. I expected the best, and he received it. When he passed, his entire household mourned along with me. They will still share an endearing or funny story from their time with him, and it really touches my heart to know their relationship was so strong. Pennybyrn has some of the lowest resident-to-caregiver ratios in retirement living, and this is designed to allow extra time to build relationships, give extra care, and support enjoyment of life and home. As an employee, I can share that this company will go to bat for its team and try to give the best of every penny and benefit possible. Pennybyrn is non-profit, meaning every dollar that comes in goes right back into resident care. When they give annual increases, free meals and amenities, and continue to keep benefit costs some of the lowest in the industry, they have strategically and thoughtfully given to their employees at great expense. Pennbyrn truly loves their team and will do whatever it takes to keep them happy! Please keep in mind that the other reviews listed here are subjective to each person's experience. Pennybyrn isn't perfect, but their mission and values are carried out in everything they do. You can come into the healthcare households right now and sing along to "My Girl" with a live band and dozens of residents singing and dancing along. There is a quality of life here that is unmatched, and the residents deserve to live each day with love, compassion, excellent care, and family. That's what Pennybyrn is all about and they deliver on their mission to "Demonstrate God's love to every life we touch".

I would highly recommend NOT sending someone you love to the rehabilitation facility. They did not…read moregive my mother the care we expected and hoped for. She was happy with her physical therapy in the hall and stairs for several days but then was isolated to her room for therapy. She had to stay in her room with the door shut. She went in with back issues, came out with COVID and passed a week later. They knew. Horrible place.

I have visited this community on multiple occasions and have always been impressed with the happy,…read morefriendly and uplifting atmosphere. The staff is kind and courteous to visitors and you can tell they love their residents. And the food is wonderful.

I can unequivocally give Abbotswood @ Irving Park 5 out of 5 stars! From the time we entered the…read morebuilding, we knew we were someplace special. The entireties of the staff - from the sales, to skilled nursing, to the dining room servers were welcoming, obliging, and happy (which is not always the case in senior facilities!) The residents we encountered were equally cheerful! My father decided on that 1st visit that "this was the place for him", and fortunately there was an apartment that would be available to him in a week's time. Unfortunately, as is often the case with elderly parents, we experienced a medical "emergency" with my Dad several days before his scheduled move-in. The amazing team at Abbotswood moved mountains to get him in-house, and under their expert Living Well @ Home skilled nursing care...an answer to our prayer as we could not give him the care he needed. The team at Abbotswood is enthusiastic, respectful, responsive and incredibly professional! The grounds are beautiful! The interiors are updated and bright! The restaurants serve wonderful food, and are accommodating for each resident's particular needs! I doubt you will find anything in the Triad that is even close to the gem that Abbotswood is!

I would not recommend Holden Heights as facility has major problems…read more Exits do not have ADA accessibility, electrical issues with smoldering outlet, said they fixed it but only cleaned plate cover-screws had not been removed! Staff barely there on weekends-usually hanging with family and friends and children behind nurse's desk! Communication nonexistent between Director and staff and/or family. They do not reply to emails and/or emails. Sanitation aka fruit punch left out in patient room til it grows mold on top of it! Housekeeping only does center section of patient rooms--rest is not touched and/or swept under closet door. Laundry and business office all have their issues with more problems. Everytime I thought it couldn't get worse, it did. You will regret sending family member to Holden Heights.

My loved one was there for only 3 months. She had Medicaid & we paid also & I have requested my…read morerefund. No response !! This place is understaffed! Memory Care workers on laptop, braiding each other hair, no bath for week. they also do not watch residents leave them sitting in the eating area. Also bed bugs. Do not put your loved ones here.

One of my loved ones is there and we are currently getting them moved. We payed a them a visit…read moretoday and the whole building stunk of feces and there patients rooms were not kept up. My loved one has an amputated leg and a sore on their foot, the amputated leg is swollen from where they failed to pull her pants leg fully down, and the sore on her foot hasn't been cleaned and rewrapped in atleast 10 days and it has a foul smell. They have continuously complained about the care takers there being rude and stealing food that we bring in. This place does not need to be in operation!

A loved one was sent home without his pain meds and in the improper wheelchair. He was in pain and…read morebruised up. Not to mention had an infection in his toe that he may not lose. This center is neglectful and shouldn't even be in business.

Outstanding response. I called out of desperation panicking, not knowing what to do. My love one…read morereturned from the hospital confused and up all night. I got no sleep. I was quickly put at ease by their listening and compassion at 8am on a Saturday. Their nurse came out to analyze the situation and a caregiver came that evening. Had a good night sleep knowing my loved one was being watched. Their response on a weekend thrilled with a real voice attending to me.

From the owner: Because Home Is Where the Heart Is…read more We have a variety of services to meet your needs in the community. Private duty and community based services in private homes, assisted living and retirement communities. Our Services Include: Aides, Nurses & Companions. State Licensed/Medicaid Approved. CAP/DA, PCS, CAP/C. Private Pay/Medicaid/Long-Term Care Insurance-Approved. Alzheimer's Care. Respite Care. Flexible and Customized.SupplementalStaffing.

During the day, excellent staff response. All of the different therapists were very kind and really…read morelistened to me. From 6:00 pm on, staff service very iffy. 15-30 minutes or more to get help, meds, etc. Appears they are very understaffed. Food, what can I say, HORRIBLE. Breaded items were either soggy or dripping grease. There were several meals that I had no idea what the meat was suppose to be. Most of the time, meals were cold. As far as condiments, nothing to flavor but pepper. No salt or Mrs. Dash. Fish served with mayo. All bread was stale and hard. Not a place I would go to again.

Gave wrong meds, had CNA's giving meds, doesn't answer call bells, food bad. Please don't place a…read moreloved one there.