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    Hearthside Home Care

    5.0 (1 review)
    Open Open 24 hours

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    12 years ago

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    Home Instead, Home Care Services of Greensboro - Home Instead Care Giver and their client in the bathoom, putting on a band aid

    Home Instead, Home Care Services of Greensboro

    3.5(2 reviews)
    4.2 mi

    I'm surprised to be writing the first review for this company/location…read more We contracted Home Instead for 24/7 in home care & assistance for my father post-surgery. He had spent 2 weeks in the hospital, post-op and was suffering from Postoperative Cognitive Dysfunction that presented as dementia, delusion and delirium. A family member or close family friend was in the home at all times, so the the Home Instead care givers were there to assist, and for over-night sitting. My father was a challenge to deal with at times. Other times he was sedate, sleeping for much of the day/night due to the medications he was prescribed. Our experience with Home Instead was mixed. Some of the care givers we were sent were exceptional, caring people who did an excellent job. Others, despite being very clear about our needs with H.I. management, were not suited to be caring for my father. He was a large (5' 10", 235 lb) man. And although strong, he needed assistance standing and walking...thus we specifically requested staff that were physically capable of handling him. Also, we requested as much consistency of staff as possible (e.g. same personnel each day), but H.I. was only partially able to meet this need. We also requested a weekly calendar showing dates, times and staff we could expect. This wasn't provided without follow-up requests and was typically inaccurate because staff had to be substituted as the week progress. Lastly, we were over billed. We were billed at an accurate rate, but we were billed for hours that were not worked. If you use this service, I encourage you to keep accurate records of hours, so that you can audit their billing. H.I. does not provide itemized billing statements.

    Home Instead is a wonderful organization, with employees that have huge hearts! Andy, Debi, and…read morePatty are absolutely amazing and go out of their way to ensure the highest quality of care. It is clear that they love what they do, and I would highly recommend them to anyone!

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    Home Instead, Home Care Services of Greensboro - Home Instead Care Giver and their client

    Home Instead Care Giver and their client

    Home Instead, Home Care Services of Greensboro - Home Instead Care Giver and their client getting ready for the day

    Home Instead Care Giver and their client getting ready for the day

    Home Instead, Home Care Services of Greensboro - Home Instead Care Giver and their client doing chores together

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    Home Instead Care Giver and their client doing chores together

    Touched by Angels Home Healthcare II - 2024 Winner

    Touched by Angels Home Healthcare II

    5.0(2 reviews)
    25.9 mi
    Established in 2003
    Family-owned & operated

    A couple of months have now passed since my 98 year old mother passed and I can write about the…read morelast year and days of her life without falling apart. I know I express the sentiments of my entire family when I say that if you are seeking care for your elderly parent ... consider this firm. My mom (Mim) lived alone and independently in the family home until just the last few months of her life. At 97 she "allowed" us to send in a caregiver in the early morning and the late afternoon. We met with several agencies in the area and she immediately chose Touched by Angels ... primarily because during the interview sessions with Pam Parrot, Mim was the person to whom Pam directed her conversations ... not me ... not my sister or brother. We were blessed in that Mim was still "sharp as a tack" so this made it possible ... but so often, family members and agencies will talk over the elderly and make decisions which they feel are best. This was not the case with Pam. The caregivers who were selected to work with Mim were handpicked by Pam who talked enough with Mim to know her interests and hobbies. They quickly became more than just helpers ... they became dear and trusted friends. On the day Mim took a big downturn and it was discovered that her doctor was out of the country, Pam was there helping me make that tough decision to transfer her to the hospital. Then on what was surely the hardest day of my life when the hospital transferred Mim to a nursing home, who showed up for moral support ... Pam Parrot. It's important to note that the weatherman was calling for extreme weather that morning (sleet, snow possible tornadoes). Each of Mim's caregivers visited her and called constantly to check on her well being. All went above and beyond what was written in their job descriptions. I will never forget this and I wholeheartedly offer my recommendation for this firm and the people who work there. They are the Angels when you need them!

    Touched By Angels was a wonderful solution to provide help to my aging parents. They were still…read moreable to stay at home but needed companionship, cleaning services, personal care help and transportation. The agency found a care giver right away and made the process very easy for me as the daughter. When a crisis arose and we needed more services Touched by Angels was there to help. I was always comfortable with them in my parents home.

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    Touched by Angels Home Healthcare II
    Touched by Angels Home Healthcare II
    Touched by Angels Home Healthcare II - Reader's Choice 2021

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    Reader's Choice 2021

    Hearthside Home Care - homehealthcare - Updated May 2026

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