I would give zero stars if I could! I was referred to LeBauer Neurology by my neuro-oncologist for a sleep-deprived EEG--a test that required me to remain awake the entire night beforehand. This EEG was to rule out seizure activity following a potential episode, and I have a history of brain cancer, which makes timely and accurate diagnostics even more critical. As a result, I was explicitly instructed not to drive myself to the appointment. My sister drove in from Hillsborough specifically to provide transportation and support for this medically necessary test.
Despite following every directive and preparing as instructed, I received a phone call at 7:07 AM--just eight minutes before my scheduled 7:15 AM appointment--informing me that the EEG had been canceled. The reason? The only staff member capable of performing EEGs was out that day.
This is utterly unacceptable. As a nurse myself, I fully understand the challenges within the healthcare system, but I also know that patient care and communication must remain paramount. There is no excuse for only having one staff member available to perform this type of test that requires such intensive preparation.
To make matters worse, the paperwork I was required to sign included a strict policy requiring me to provide 48 hours' notice for any cancellation. The hypocrisy is staggering: while patients are held to stringent standards, this practice gave me eight minutes of notice, showing a clear lack of respect for my time, effort, and wellbeing.
This experience was not only deeply frustrating and inconvenient, but entirely avoidable with even a modicum of planning or consideration. I strongly urge LeBauer Neurology to re-examine its internal processes, staffing contingencies, and communication protocols. Patients deserve better than this. read more