PLEASE READ!
Do not move your loved one in here, we were called several time in September 2018 after we viewed the property to move our mom in. We told the sales woman no we do not think it is a good match as she has Alzheimer dementia; they continued to call and tell us she will be fine here we have several tenant's with dementia. Against our better judgement, we moved her in and it went downhill from there. For an Alzheimer dementia patient it is too much on them with all the people in there. Our mom declined rapidly over the year. She even left the facility on her own and walked up Colby Ave to Safeway all by herself, then the receptionist told us "I saw her leave and I was just praying she would make it back"! I understand by law she cannot stop her but don't you think the human in you would at least talk to her and try to persuade her not to go! Then in August 2019, I received daily calls from the facility letting me know my mother was harassing people and they thought it would be best to find her a new place to live.
Therefore, we did and gave notice and came in for a meeting they said we still have to pay the full month of September even though they asked us kindly to leave without doing it legally and we moved on 7 September so we paid the rate of 2749.00 for the whole month.
I have called and emailed the corporate office Holiday Touch not one person has returned my call.
Now we are going to the senior advocates to try to get out money back this is absurd and a misuse of seniors and their funds! read more