I stated working with them in April. April 16th 2025 I called them about their services after…read moreseeing on their website in the section "Estimating & EWP Design" that they offer 3d renderings for their material takeoffs. I was told that it was 25 cents per square foot and that it would be 3-4 weeks for the takeoff. I then sent off my plans to the email provided. April 28th I called back because I had no correspondence back to said email. Then I was told it was not sent out and that they would wave the fee for the takeoff. I kept reaching out to get status of my takeoff and was told the VP would reach out after discussing my concerns with the manager on May 21st. Was not called by the VP that day. We finally get in contact with said VP and they are less than helpful. Finally after 7 weeks we get the takeoff...no 3d rendering. Just the takeoff. Then they tell us our nearly 20 grand project is "too small" for the 3d renderings. In which no where is mentioned on their website. Let this be your warning. They will waste your time and money.

We've done business here for a long time. Multiple locations, all friendly and attentive. Been one…read moreof our suppliers for 30 years. Never had any poor experiences here, honestly saw the one star and felt compelled to leave a 5 star review. I suggest you pay attention at all time on a job site or buying job supplies. Drive defensively, work defensively, live longer

I had called ahead and they helped me over the phone. The people knew what they were doing and were…read morehelpful but for my purposes, this place did not have the inventory and items that I needed. We bought a few supplies here and went somewhere else.

Would not recommend…read more Multiple problems they would not resolve, instead adopting the scummy contractor tactic of drawing everything out because they know you'll give in because you are in a deadline.

I ordered wood decking and other lumber products from this company. The fact that they deliver was…read morehelpful, since I drive a small car. They delivered the wrong stuff at-first, but it was promptly fixed without any excuses or hesitation. All wood products have some bowing and imperfections, but some of the wood products I obtained had more significant imperfections than one would normally expect. Their customer service was excellent and prompt, though I do wish their customer service representative was more of an expert and could sort of advise on which wood products you need. I think most of their customers are professionals.

I tried twice to get a price for some decking lumber. Left messages. No call back. I bought it…read moreelsewhere.

84 Lumber installed windows in my community 6 years ago. When I contacted them to ask for…read morereplacement for a window that had a broken seal, they first told me the guy who did that sort of thing was out - would call me back - waited a week with no call back, finally called again. The second time was told, "If you've had that window more than a couple of years, the warranty has expired." I asked what the charge would be to replace the window and was told, "$150...to come look at it." Clearly, this place does not want to stand behind it's work in any way and does not want to take small jobs.

They took full payment for ordered materials. Never called with an update. You cannot call, they DO…read moreNOT answer the phone. Website was taken down. When I went there NO MATERIALS. NO REFUND - CROOKS!!! avoid this business

As a homeowner this was one of the locations with the nicest sales team. They seem to have most of…read morewhat I needed in this location, and prices were reasonable. I also picked up some deck samples along the way.

I am simply overjoyed and nearly in tears. I have the most beautiful counters and the best…read moreexperience with this company. I hired K Alexander Kitchen and Bath Designers to renovate my kitchen. I had formica Laminates but wanted to update my counters to Quartz. I'd interviewed other companies but thought with a design firm, it would be less stress, a one-stop shop, and they would do the heavy work for me. I've not had the best success with renovations. Being a single female, it is common knowledge that we are usually victims of predators, and for those experiences, I don't go half-cocked but try to be as informed as possible. Even doing due diligence, I still found myself in a 4 month nightmare. They subcontracted with Natural Gallery Stone Kitchen and Bath, and it was an absolute nightmare. I expressed strongly to them that I was having Ankle replacement surgery September 3 and wanted to have it done prior. We discussed this in the latter part of April and began in May. I have been without a working kitchen since then. It wasn't money because I paid upfront and in full. Natural Gallery took their sweet time. The fabrication was terrible, the hole for the faucet wasn't centered and the stone's sheen was inconsistent. It was a high gloss stone but the fabrication caused matte, rough and inconsistent textures. Not to belabor the problem but I was so stressed that I became ill. I thought that I would still be without counters, a sink or a finished product that it flared my Lupus. I was washing my dishes in the bathroom. I literally prayed and was directed to The Countertop Factory. I'd just left a company on Glenwood Ave that I was unavailable, detached, and wouldn't return calls. I sat in a gas station parking lot crying. I Googled Countertop installers, and right down the street is The Countertop Factory! I spoke to a lovely person named Haven. Haven was empathetic and kind. I met with her the very day. I was shown stone and different edges. I also met Nick and Erick. We came up with a game plan. Within 2 weeks of my initial meeting, I have a beautiful kitchen that I'd still be waiting for with the other company. Chris and Michael came today and meticulously installed the cabinets. Every effort to detail was met. Wes is a supervisor. He is direct but considerate. I was so nervous about the job but he promised to take care of me and he did just that. It I'd hard to find companies that care. Workmanship, craftsmanship, and pride are a thing of the past in most cases, but I was blessed to have found a company that puts their customers first, and their reputation for excellence is well earned. The cost is worth every penny because you get what you pay for. If it seems like I am gushing, it is because I am. I highly recommend them! I appreciate everything that this company and the staff has done for me.

I own a Pulte Home. If anyone knows anything about Pulte, I would rather go homeless than buy…read moreanother home from them. My kitchen sink fell after only being in this new house less than 3 years. Pulte would not cover any repairs and told me to contact the Countertop Factory who installed my countertop and sink. Of course, I was leery of using them to fix the problem. I have owned 3 newly built houses in my lifetime and have never seen a sink fall. I hired a different company to reinstall the sink. I contacted Eric at Countertop and sent him pictures and told him I was having a different company reinstall the sink. Eric contacted the owner and Countertop agreed to pay all my expenses in reinstalling the sink and reconnecting the plumbing. All I can say is the company did the right thing for me. Give them a chance.

Unless you are a contractor with an account here, AVOID them. I called and was quoted a price for…read moremetal roofing and delivery. But when I called back to place the order, I was told I had to come to the office to pay. When I drove there (1+ hr rounrdtrip), I was told they couldn't help me because I wanted metal (?!?) and I had to talk to a specific guy ... who wasn't there. Finally got up with him - trusting he'd honor the previous quote - big mistake. When the invoice showed up, material was 10% higher and delivery 3X as much.

I will never go back to these guys. The worst customer service I have ever had. I went in person to…read morethe store on Westcliff dr in Greensboro NC. Explain the type of material I needed for project and even showed pictures of the material order material and paid for it on the spot. When the forklift driver came around the corner, I immediately told him this was not what I needed. Before we put material on my truck the forklift driver and one of my workers went back in and told the salesperson that this was not the right material. He said it was. Then another salesperson came over to me and said let's go look at what you have so we did. He gave me his word that this was not only the right material, but it also could be used in different ways. So, I took his word for it, and you guessed it not what I needed. I dropped it off to my crew and they let me know after they had rolled it out and cut the material that it was not the right material. So, I called to let them know it was the wrong material. After a little debate with a lady who answered the phone, I decided to take a sample of the material back to the store. When I got back, I spoke with the salesperson who sold me the material, and he looked at my sample and said we messed up but I would need to bring back all the material in order to get credit for it no problem. When I get back all changed this is when store manager came out and said it's not their fault for me buying something and didn't know what I was doing among other things. Then the lady at the front desk I believe it was the same lady who answered the phone when I first called back that she knew a lot of Mexican crews who would never made the mistake I did. I almost lost it with that comment, but I didn't. I did not really matter about the money in a way it's the fact that after I contacted corporate and the store manager boss contacted them, they lied about what really happened a of course he went for it.

Update: We hired Jayk's again for repairing a sink's valve and installing a new faucet. The…read moregentleman who showed up was quiet, competent, and efficient. He installed the sink and went on his way. The charges were very reasonable for the work. And that's when I became a total idiot... I noticed cracks in the sink's bowl. I called Jayk's. The person asked for a snapshot of the problem. I sent it and (honestly) said I didn't remember if there were crack that large before. A minute later Jayk's sent me a photo of the pre-work sink. Yep... there were the cracks. I apologized profusely and they were cool about it. Apparently the old ugly faucet was all I could notice. So...yeah...I'm a dummy who has become too used to contractors creating as many problems as they fixed. Not Jayk's though - they're great.

Jayk and his team were immediately responsive, communicative, prompt and offered a competitive…read moreprice for water heater replacement.