I had called ahead and they helped me over the phone. The people knew what they were doing and were…read morehelpful but for my purposes, this place did not have the inventory and items that I needed. We bought a few supplies here and went somewhere else.

Unless you are a contractor with an account here, AVOID them. I called and was quoted a price for…read moremetal roofing and delivery. But when I called back to place the order, I was told I had to come to the office to pay. When I drove there (1+ hr rounrdtrip), I was told they couldn't help me because I wanted metal (?!?) and I had to talk to a specific guy ... who wasn't there. Finally got up with him - trusting he'd honor the previous quote - big mistake. When the invoice showed up, material was 10% higher and delivery 3X as much.

I will never go back to these guys. The worst customer service I have ever had. I went in person to…read morethe store on Westcliff dr in Greensboro NC. Explain the type of material I needed for project and even showed pictures of the material order material and paid for it on the spot. When the forklift driver came around the corner, I immediately told him this was not what I needed. Before we put material on my truck the forklift driver and one of my workers went back in and told the salesperson that this was not the right material. He said it was. Then another salesperson came over to me and said let's go look at what you have so we did. He gave me his word that this was not only the right material, but it also could be used in different ways. So, I took his word for it, and you guessed it not what I needed. I dropped it off to my crew and they let me know after they had rolled it out and cut the material that it was not the right material. So, I called to let them know it was the wrong material. After a little debate with a lady who answered the phone, I decided to take a sample of the material back to the store. When I got back, I spoke with the salesperson who sold me the material, and he looked at my sample and said we messed up but I would need to bring back all the material in order to get credit for it no problem. When I get back all changed this is when store manager came out and said it's not their fault for me buying something and didn't know what I was doing among other things. Then the lady at the front desk I believe it was the same lady who answered the phone when I first called back that she knew a lot of Mexican crews who would never made the mistake I did. I almost lost it with that comment, but I didn't. I did not really matter about the money in a way it's the fact that after I contacted corporate and the store manager boss contacted them, they lied about what really happened a of course he went for it.