I scheduled an appointment with Holbrook's to look at my roof which is close to 20 years old and leaks sometimes over the porch. They did the roof on my other house and I was very satisfied but that was close to 30 years ago and perhaps the original owner is no longer there. Had an appointment on Thursday, no one showed up, no one even called. To me, this is inexcusable. This happened 2 years ago also, I had to call at least 3 times to get someone to come out and they finally did and patched my roof which seemed to work for a while. But I just cannot have any faith in a company who does not even have the courtesy to call and say they are running late or reschedule. If they cannot even show up for an appointment for a big job like a roof, am I really going to trust them to come and do the job? I think not. So....this was it for me. I'll call Napier's when I'm ready. They have lost a customer. No excuse for this kind of "service." If this was the only time this happened, I could maybe call it a mistake, two times...I think not. read more