The snow cones always taste great but the last 2 times i've gone to the location on 1178 East 3300…read moreNorth, Lehi I ordered ice cream and haven't received it. I paid for it both times and the cashier wrote it down both times but there has been no ice cream in my snow cones.

Hi! My name is Sasha, and I used to work for Lucky's. The experience working there was awful, as my…read morelast manager had us working hours that were past our normal time, as well as breaking the child labor laws. Most girls who I worked with were around the age of 14-15. In the shacks when I was working, it was so hot and nowhere near a good temperature to be working inside. A girl I knew actually had heatstroke from working all day in a hot shack. Our manager would not let her leave unless she got it covered or finished the shift. In order to work with food, you need to have a food handlers permit and most of these girls didn't even have one. Our manager didn't even care to have that a priority either. The shack is disgusting and at North Lehi and Main Street, as well as American Fork are growing mold and collecting dirt puddles of water without it being cleaned. In my experience working there, I constantly cleaned the floors to keep a clean environment in the shack and for everybody, however it would just get dirty again. Our manager would also make us go in two hours early before shifts to deep clean the shack. We are here to make snow cones, not deep clean a moldy shack. I understand it is also our responsibility to keep the shack cleanly, so I will admit to that. Our current manager/owner does not care about the cleanliness of the shack like our last manager kind of did. It is absolutely disgusting and unacceptable especially with the hours that we are having to work. In the syrup bottles, there are fruit flies inside and mold growing inside of them as well. Those same bottles are still being used to flavor the shaved ice. I have found various things inside the shack like mold, rat poop, and dead bugs, as well as ant colonies living inside of the shack. The manager/owner has also stated that we have to calculate our own checks, but when he does it is incorrect. I have no problem calculating my own checks, but he has gotten checks wrong. He also has taken money out of one of the workers accounts and acted as if he didn't do anything. Our last manager and him were dating for awhile and he and her would get into a lot of arguments at the time. There is video proof on the iPads that we use to charge customers about how he will abuse her. On the iPad, it was logged into our last managers Apple ID, and she would take videos and photos, as well as voice memos about her being domestically abused. I am fully aware this has nothing to do with me or the shack, yet there was video footage of him pushing a table inside of the shack and hitting her hand very aggressively and hard with the table. Again, I am fully aware that it has nothing to do with me whatsoever, but do you really want to be supporting and giving money to this abuser? That same manager would also write very disrespectful notes about people she was interviewing, as well as dehumanizing them. I know this because she had a note on the iPad that is connected to her Apple ID. This is disgusting and I hope every customer who comes here can notice and see that this place is terrible and a disgusting environment. If you are wanting a job, or someone you know is wanting a job, please don't work here, it's not worth the amount of time you're putting into, or the hardship of working. You are only getting paid a maximum of $7.25 an hour plus tips, but it's very unprofessional and just an awful experience. If you have any questions please email me: sashafujiko1@icloud.com If you need me to provide any photos or videos or anything, please let me know.

The shave ice is awesome! It's really smooth and the flavors are great. The ice cream is good too…read more The kids who work there could really use some improvement though, and for that reason I won't go back to this location unfortunately.

Love me some Hawaiian shaved ice during summers! This location is a pretty perfect location right…read morein front of a splash pad and at the park! We got the short board with vanilla ice cream add on. Pretty huge serving for a kid! So I had to share with my little one. The flavors of pina colada, blue raspberry, and fruit punch was a hit with the little one! Staff was friendly and accommodating. They have TONS of flavors to choose from! I mean, your creative mind will be in paradise with this place. They also offer smoothies and ice cream besides the traditional shaved ice. Also, they have gift cards available for purchase!!

What a lovely ice-cream shop! This place was a lifesaver after we had the absolute worst dinner…read morewe've had in years up the block at Sportelli's. At least we ended the night on a good note! If you get the ``jar'' size, you get a nice classy mason jar with a handle to take home. It was such a good portion, three of us were easily able to split it: 16oz of biskoff ice cream, nutella/sprinkle rim, and freshly baked brownie that they cut from their tray and placed up top. It wasn't crazy expensive either, maybe around $17 with tip, which for a dessert so massive and satisfying that a party of 3 can split it, it was really reasonably priced. The clerks were also really cool and helpful. After we finished eating, they even traded us our sticky empty jar for a clean one, so that we could take it home without getting the car all gross lol. Much appreciated! Definitely would go back any time in Provo.

Tried Twisted Cow and got Coconut Pistachio and Fudge Chocolate in pints. They're doing BOGO on…read moreselected pints, which is a nice bonus if you're looking to stock up or share. The Coconut Pistachio didn't have much pistachio flavor--mostly coconut--but it was still refreshing. The Fudge Chocolate was the standout for me: rich, smooth, and satisfying without being overly sweet. One thing I really appreciate is that you get to sample flavors before buying. It's super helpful if you're indecisive or just curious about something new. I went around 5 on a Saturday, and thankfully it wasn't crowded, so I didn't feel rushed. The server was super friendly and helpful--patient with questions and generous with samples, which made the experience even better. Inside, they've got some games on the tables, which adds a fun, laid-back vibe. It's a great spot for date nights or casual hangouts. I'd definitely come back to try more flavors, especially if the BOGO deal is still going.

It's a Snelgrove Ice Cream. So you know it's going to be good…read more You know you're going to get friendly and cheerful service. You know it's going to be a cheery place inside. You know the ice cream is going to be great. This time I had the Chocolate Brownie Bites, or something like that, and Bear Lake Raspberry. Oh man...SO good! After I finished that, I had to go buy another scoop of that Chocolate Brownie Bites. The chocolate ice cream is creamy with perfectly sized chocolate slivers with perfect snap/crunch, and small chewy bites of brownies. SO good. Utah is an ice cream mecca. Snelgrove Ice Cream is one of those good reasons to live here. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

Love Snelgroves so much! I grew up eating Snelgroves ice cream with my sweet grandpa so I…read moredefinitely feel nostalgic eating their ice cream! Caramel cashew and raspberry Oreo are favorite flavors of mine. This ice cream has ingredients I can recognize and I don't get sick after consuming it which is a huge plus for me! My kids love their double cones and I love the affordable price! The service is great and the stores are clean and fun.

Tam's Cream Puffs is a charming little dessert shop with a great variety of cream puff flavors…read more They have regular options like OG (Old Fashioned), Cookies & Cream, Strawberry Cream, Salted Caramel, and Nutella & Hazelnut, as well as weekly specials that rotate. I saw their post on Instagram that they had a Dubai Chocolate flavor for the week, so I decided to make the trip to try it. I got that one and the Passion Fruit--both were tasty! The puffs are generously filled and not overly sweet, which I really appreciated. The regular puffs cost around $3, while the special flavors are about $4 each. I do think they're a bit expensive, and though yummy, they're not quite worth that much for a small piece of cream puff. The shop itself is cozy and clean, and the staff member was friendly and helpful. I also liked that they offer online ordering and takeout, which makes it easy to grab a box to go.

As soon as we walked in we were greeted, and the lady behind the counter was super nice and…read morefriendly! It was super clean and we liked how the display case showed the puffs and their description so you have an idea of what to expect. My man really enjoyed the passion fruit cream puff, it had a lot of flavor and the passion fruit tasted fresh and didn't taste artificial at all. I really enjoyed the Aloha Puff and reminded me of a similar dessert from back home in Hawaii. It's similar to Liliha Bakery's cream puff from Hawaii. It wasn't overly sweet, the macadamia frosting was smooth and buttery and paired so well with the chocolate filling! The cream puffs were filled so generously, you got cream in every bite and they aren't small either! Too bad we're an hour away, but we're definitely stopping by next time we're around the area!

Amazingly delicious dessert. The flavor, texture, ambiance of the place - everything is perfect! On…read moretop of that, the workers are very kind :) The dessert I get is the coconut cream. I've tried the original coconut flavor, as well as their special flavors that change from time to time. I think blueberry is my favorite! Regardless of what flavor coconut cream dessert you get, they are not too sweet. It is perfectly flavored. I really enjoy the natural fruit flavors the desserts offer. You can add toppings to your desserts. I chose to add fresh fruit - strawberries. I hope this place thrives because I want to eat here all the time!

We ordered the vegan cookies and cream pie, the salty sweet cookie, and the raspberry coconut ice…read morecream. Everything was just okay. The cream on top of the pie was yummy, but the cake part of the "pie" was real dry. Kinda dense and hard. The cookie was the yummiest thing but I was pretty disappointed when she handed it to me and I realized it was cold. Why am I spending $5+ on a cold semi-hard, medium sized cookie? The ice cream was the worst though, it was like 1% raspberry and 99% super strong coconut flavor. The service was fine except the girl working there was just hiding in the back until she heard us come in and then she retreated to the back again after we ordered. Sorry to say that overall it was pretty disappointing.

The shaved ice is AMAZING, but the service is terrible, the cashiers are very short and cold with…read moreevery interaction. Not friendly at all. I've come here 3 times to try and give it a chance and regret all 3 times. Drive further, go somewhere else, it's worth it.

Waited in line for 10 minutes, then waited for our shaved ice for another 20. My wife and I each…read moreordered a child size at the same time. Mine was ready 5 minutes before hers, and gone by the time she got it. They had made hers 3 separate times because the top kept falling off of her shaved ice. Lastly, my wife's snow cone didn't have cream on top after we had paid for it. We approached the register to request it and they said they ran out. We did not receive a refund. Granted, it's only $.75, but still annoying.

Carson and Laura and Caroline at Brookers Ice Cream were amazing! Super friendly service and the…read moreice cream was incredible. Definitely one of the best spots I've been to -- highly recommend! Laura recommended cotton candy it was sooooo good I love history of America

Great flavors -- chocolate brownie (Give me chocolate or give me death) is bomb and love the…read moretexture of the ice cream. Service was nice and the vibe is colonial.