Our stay at Marriott's Kauai Lagoons started off a little rough. Upon entering the room, the floor…read morefelt sticky and "waxy" as if sunscreen was spilled or smeared all over, but it was on every inch of the floor. We called the front desk and they sent someone up right away and they mopped the entire unit. The floor was still sticky even after the thorough mop. Being too tired to deal with it, we just put on our socks and "lived with it the first night". What followed after is what really impressed me. The following morning, we got a call to check in to see if everything was ok, and if there was anything they could do for us. I brought up the floor again, and immediately someone was in our room to "assess" the situation. They then asked if it would be ok if someone could come in a buff the floor. We were headed to the pool so we accepted. When we came back, the floor was 100% better and the staff continued to call and check on us, follow up and make sure that our stay was going well. This is the kind of customer service that really impresses and made the rest of stay amazing! Besides the floor situation, this hotel was amazing. Our family had the best time here! It's a smaller and more quiet property than the large Marriott on the property, which was just our speed. The pool was well maintained with the best view of the cliffs and ocean. Our room had the most spectacular view! We had breakfast on the large lanai every morning. I loved that the glass "wall" opened up entirely to the lanai so that it felt as if we had an "outdoor" living room. We took full advantage of the on property activities that they offer throughout the day when we could, such as pond fishing, fabric flower making and smoothies. The staff were all very friendly, warm, helpful and personable. parking was a breeze. This was one of the most relaxing vacations we have had and can't wait to come back!

Beautiful grounds. Nice views. We stayed in a 2 bedroom room with a big balcony to hang out and…read moreenjoy the view. They have the perfect setup on the balcony with 2 lounge chairs and a round dining table where you can eat your breakfast, lunch, and dinner. We were lucky to see a full rainbow while enjoying our balcony. The pool area and the grounds were immaculate. They also have a great restaurant The drawbacks are you see a beach but there is no way to get there without trespassing. Everything is driving distance. Parking is easy. Coffee in the lobby area is only served on the weekends. However the coffee in the room is good as well. Highly recommend to get your groceries so you can cook in your room. We always stop by Costco to get food and gas which is by the airport. So go there first rather than going back. Hawaii is so beautiful with so many different properties. So I would not stay here again if I was coming back to this island.

Looking for a serene and beautiful place to stay while visiting the island, or to move to and live…read moreseasonally or full time? This is it! Awesome homes! Gracious and welcoming staff. Stunning lobby and view point! Friendly owners and visitors! Great pools - two infinity pools overlooking the ocean below the lobby. A jacuzzi is nearby. Two more pools are located at the neighboring building, with waterfalls from one pool into the other. In the middle of these pools is a lava rock jacuzzi. Homes include 3 and 2 bedroom condos and ocean facing townhouses with private plunge pools. Tiki torches light up the property at sundown with the sunsetting behind the mountains. Hula shows are every Friday night, with monthly and holiday special hula. Sunrises at the infinity pools are spectacular! Hungry? The onsite restaurant, Hualani's, serves breakfast lunch and dinner. And the food is fantastic and delicious! Many items come from the local Hokuala Farm. And the views from the restaurant are amazing! Similar to those from the lobby, which is just above the restaurant. Onsite fitness facilities and a small spa for massage, complete the experience. A kids or keiki room with activity staff offer coconut paint, games and more. Activities staff also offer e-bikes, conventional bikes, bogey boards, snorkel gear, beach chairs, beach umbrellas and more. Concierge staff can book you on helicopter, napli coast tours and more. Plus, the concierge staff are so friendly and helpful for anything you need, like restaurant, beach and off property activity recommendations Two beaches are close by. One, Kalapaki, is a short walk away. Or, have the bell staff drive you there. The other beach, Ninini - also known as Running Waters, is below the property and available by hiking over a small lava field. The hike is not for everyone, nor is entry into the ocean at the small beach. Yet, I love it and am at the beach and in the water almost everyday. I'm a fan! So is Jamie! Highly recommend!

We've stayed here now 5 times. The staff has changed over quite a bit. Robin at concierge is…read moreexcellent. They seem to have worked out a lot of the glitches. In the beginning, the opportunities for kids activities was very slim. It has improved, albeit not everything is complimentary, so know that a head of time. There is no kids club that you can check your kiddo into, it's not like that at all. It would be so nice if they offered a 2.5-3hr hr program even just two days a week for ages 6-14 ex: 30-45 min tennis lesson, fishing 45 min, tea leaf bracelet making/shell necklace making etc. w/ simple kid lunch optional. Hualnai's restaurant service and menu are excellent. Oshi was our favorite! He's great with families. formerly. Note: no beach access from property you walk a short hike down the straits to the rocky outcrop. To massive tidepools. Not recommended to do solo. As in I'd want 2 adults w/ 2 kids kinda thing. Waves can get high and kids should ALWAYS be supervised there. Never turn your back on the ocean. It's beautiful but dangerous. A Timbers shuttle can take you nextdoor to/from Kalapaki beach. Say hi to Larry! Ask at concierge. It's a 5 minute ride. Timbers used to provide w/o asking cold water bottles in shuttle. Just ask if you want some. Timbers also has towels (I believe they still have fold up backup chairs) for beach to borrow. Just ask them. The prettiest teal buggy used to be offered to zip small groups to the beach but now it sits all day for sales reps. The upper family pool is now monitored via security camera and also no longer has pool toys to use or things to borrow (pails buckets for beach). All that is gone I was informed. Also, lunch/drinks no longer offered / no pool attendants at upper family pool. Call down to the restaurant Hualanis and put in an order and walk down yourself to pick it up is the only option. Poolside and bar service is still offered and lower pools. We're looking to visit Maui or Oahu next time. Overall it is beautiful and worth a stay but highly recommend doing things off property if you have kids ages 7yo and up.

Previously a Marriott hotel, the now rebranded Royal Sonesta is connected to the Marriott Vacation…read moreClub property that my wife and I stayed in during our Kauai visit. We got to make use of their restaurants and giant pool, and enjoyed it. Founded in 1937, Sonesta International Hotels experienced rapid growth after purchasing the Red Lion Hotel Corporation in 2021. expanding from 80 properties to over 1,200. It's high end brand is Royal Sonesta (first one opened in 1969 in New Orleans). This location in Kauai was rebranded (previously Kauai Marriott Resort) as a Royal Sonesta in 2021, during the same time as its rapid expansion. Since the whole resort used to be branded as Marriott previously, most things in the complex are shared. We were provided a rubber wrist band that identified as us being able to use the Sonesta facilities. This included the pool. It is the largest single story outdoor pool not only Kauai but all of Hawaii at 26,000 square feet, with a flower shaped lagoon pool, all 4 feet in depth. There are 5 separate hot tubs, with most of them empty during the afternoon. The pool overlooks the Pacific Ocean with Kalapaki beach in the forefront. There is a manned towel station where one can pick up towels for use on both the pool area and the nearby beach, needing your room key and wristband. With all of this in place, spending a cloudy afternoon in the pool area was definitely worth a part of our vacation. Note that vacation club owners can set-up a house account with the Sonesta front desk, to allow charges for restaurants and shops. The entire complex is cash-less, meaning that one must credit cards if an account is not set-up.

This is one of my wife and I's favorite "relaxation" destinations we've ever been to. Just a stones…read morethrow from the Lihue airport, this oasis boasts a massive pool with multiple fountains and waterfalls and 5 hot tubs just steps away from Kalapakī Beach and the Kaua'i Cruise Terminal (you can purchase day passes for the pool from the ResortPass app.) Roosters roam this property and you can see them as you walk around the resort. To get the few negatives out of the way: The security team at the pool was borderline harassing us on days there was a ship in port looking for freeloaders and alcohol not purchased from the bar. Also, the sushi at Royal Lanai wasn't phenomenal and tasted very frozen. Those small things aside, We've been two times now, and we've had phenomenal experiences each time. Hanging with Brian, a bartender at Kukui's bar, was a highlight of our time this last trip and every day was just met with pure relaxation bliss. Check out Alexander Day spa for massages and Duke's next door with a giant, beautiful indoor waterfall! We'll see you again soon!

We loved our stay at outrigger. An absolute paradise of a place to stay. The customer service was…read moregreat. It was clean, quiet, and kid friendly. The only downfall was the pricing... a 8oz pina colada is $16. The hotels food was alright and super expensive. I would go back but just aware of pricing.

Please read before booking via Southwest Vacations or any other 3rd party!…read more I have stayed at the Outrigger in Oahu a couple of times and it was GREAT! This resort is in the middle of a remodel, it will be for some time so unless you don't mind saws, jackhammers and dumb detours just to get around you might think it's ok. Our room had a very nice view and was clean although a bit dated and tiny bathroom space. Now, let's talk about the "resort" fees. If you booked through a 3rd party, such as Southwest Vacations like we did, as soon as you try to check in they state daily resort fees were not included in our package and we must put them on a credit card $35.00 + a day! You get nothing in return for these charges, then add on $29.00 a day for Self Parking (which you much have a car because the resort is not within walking distance to ANYTHING). So the first 10 minutes after our arrival cost us about $600 additional dollars! Huge red flag should have been the hokey temporary entrance and portable toilets right out front. The prices of everything are extremely high for the quality, service and products you get. i.e. $15.00 mai tai in a small plastic cup at the pool bar?!? Not worth it.

Located in Kalapaki Beach in Kauai, the Marriott Kaua'i Beach club is the timeshare portion of a…read morelarge resort complex, originally built in 1995 on the former site of Westin Kauai (Kauai Surf Hotel before that). My family and my wife's parents had stayed at this hotel more than twenty years ago and really enjoyed it, so my wife and I took the opportunity in April 2026 to make a return visit, staying for 6 nights at 1,350 points for a Parlor room (basically a hotel room with a Murphy bed...max 2 people)...plus a mandatory daily Hawaiian 'Villa tax' of $15.22. We really enjoyed our visit to the 'Garden Isle'. Back then, the hotel portion of the complex was a high end Marriott hotel. In 2021, the owners rebranded it to become the Royal Sonesta, which created a bit of confusion for me. What's important is that they are two separate entities, but letting guests/owners share things like the pool, lounge chairs on the beach, and fitness center. However owners can not charge anything to their room, instead having to create a separate Sonesta account to do so. Two things that jumped out were that the two large surface self-parking lots (complementary for owners) are quite a distance from the lobby entrance. And the check-in lobby for the vacation club itself is on the beach side of this large complex. In between is a beautiful and very large garden, with a koi pond and various retail shops. There is a large sundry shop, selling essentials along with snacks and food for comparable prices to other stores nearby. There is a free shuttle to the nearby airport, though we didn't take it since we had a rental car. So it is possible to not use a rental car, since there are two shopping centers within walking distance, along with multiple restaurants on the resort grounds itself. We stayed in a parlor (studio-style) room, and it was fine for the two of us. The bathroom was actually small for a hotel, with the walk-in shower being good with OK shower pressure but not really hot water. There is a kitchenette (full size sink, microwave, dishwasher, coffee maker, toaster, full set of flatware, glasses, mugs, pitcher for water, colander, tupperware for leftovers, blender). Also an apartment-size refrigerator with a usable freezer that kept our ice cream frozen. There are gas grills outside, which I noticed were daily cleaned by housekeeping. The room had a queen murphy bed, with a OK mattress. When hidden, the space is used as a couch. We found it much easier just to keep it down throughout our stay, since we were able to find space to put away the couch cushions out of the way...though a survival key became a way to minimize the number of bad toe stubs on the corners. Housekeeping comes at the end of your stay, though a cleaning can be added at additional cost. Garbage can be thrown out in nearby bins in the hallways. Self-service laundry is separate from the units, and was not even in our tower, but in an adjoining one. There is a small cost associated with it. It had a nice TV with a lot of basic cable channels (HGTV!) along with 3 Showtime channels. It's an older room so electrical outlets were at a premium, but they had put power strips behind the bed so was able to connect my machines next to my side of the bed without need for an extension cord. The private lanai had seating for two and a great unobstructed view of the ocean and beach (worth the upgrade to an ocean view). It's one of the best parts of the unit. We saw the NCL Pride of America come into the nearby Nilliwilli cruise port and stay for 2 days (Thursday and Friday). Important to note since the area gets a lot busier when the cruise ship is in town. The fitness center was good. Cardio equipment was older but in good shape. Had plenty of towels, but only had one disinfecting wipe dispenser, which was sometimes out. Huge yoga room with mats and equipment. Had a filtered water dispenser. The rooms were not created as a fitness center, but still had decent ventilation. The owners lounge is nice, with free use of a foosball table and a working air hockey table. It had working outlets and air conditioning so hung out there in the afternoon after checkout since our flight was at night. In terms of resort activities, it's pretty limited during the shoulder-season when we came. Staff interaction was OK, though in the beginning, the pushing of timeshare presentations ("500 points if you sign up!") by the concierges were prevalent.

Had an amazing time celebrating our honeymoon here. Huge shoutout to Kelly, Lauren, and Phil for…read morethe amazing customer service and hospitality. The resort is very clean and well taken care of. We also enjoyed the lei making class and Hawaiian bingo during our stay on a rainy day. We can't wait to come back one day. Beautiful resort and location. Mahalo

It was a pleasant visit. Nice open layout. You can feel the outdoors! Pleasant pool. Nice outdoor…read morebar and restaurant. Staff is nice. Not luxury. However very pleasant. Restaurant was nice. Food was good. Staff was great.

Bathrooms are infested with mold and we saw mice at the Crooked Surf for dinner in addition to the…read morenonstop cranes that drove by the pool all day. The attached photo was finally taken on my fifth sighting of the crane after I could no longer ignore the noise. We had to ask for body soap, shampoo, towels, and robes multiple times throughout our stay. Sheets were changed twice throughout our whole week of visiting. Truly disappointed and will never return. Especially for our honeymoon and first ever Bonvoy experience.

This was our first visit to the island of Kauai and wanted to stay in an area on the east side of…read morethe island. After looking at prices and reviews we decided on this location. We arrived early in the day so we're not able to get into our room but the staff held our luggage and recommended a few places to eat and watch football. Once able to get into our room which was on the 3rd floor looking over the pool area but far enough away from the noise. The room was quite large with a great kitchen area with granite counter tops and nice appliances. Also a large bathroom with tub and separate shower area as well as two toilets. It was a one bedroom. There was a small lanai off the bedroom and you could open the sliding door from the living room. There was also a washer/dryer in the room. The view from the room looked over the whole pool area which has a winding pool that you can walk around over to the main pool. They also had gas grills to use and many people did. One note is if you open the sliding door in the living room area and don't match up the line in the top of the doors, the air conditioning doesn't go on. We thought the air conditioning quit. After calling the front office someone came within an hour. Told us about the line. We also had an issue with the washer and after a call to the front desk a maintenance person was there within an hour. The staff we interacted with were very friendly and very helpful. Giving us recommendations for a place for fresh fish to grill. There is also a small restaurant which we tried a few nights for some drinks and appetizers. The views of the ocean are great. There are also chairs to sit on the beach area and enjoy the water. The beach is not large but very clean and nice to relax at. There is a shopping center across the street to buy things for the condo. We will stay here again next time in the area.

Beautiful, spacious condo with two master suites and 3 bathrooms. Views are gorgeous from the…read morebalconIES. It's a newer 2005 property that is well-maintained and our condo G302 had access to the most gorgeous sunrises. Beach is not recommended for swimming, but the complex has a beautiful pool that the kiddies will love. I appreciate having a well-appointed kitchen that gives you a lot of flexibility in planning your day. Safeway is conveniently across the street.

Having stayed at numerous Wyndhams - this is by far my new favorite one!…read more First off - the staff are super friendly and knowledge of the island and location. Second - parking is FREE. Yes! In Hawaii parking is free at this location! Third - the grounds - what a pretty well maintained location with an amazing and relaxing pool - hot tub combo. We are looking forward to coming back here in the super near future. This is by far our new favorite place. It is a good location on the island as it's situation in the middle, so you're roughly 30-45 minutes from anywhere you'd want to go.

Oof. Dated property. Nice location Buildings and…read morefurniture haven't been touched since we were here 6 years ago. Everything flooded during rain. Used to do housekeeping once during a week stay. No more. Would only give us four bath towels. Total. Even after talking to supervisor. Disgrace. 3 stars for location but it's Hawaii so can't be too upset. Sliding door wouldn't stay on the track. Bathroom door lock broken. Microwave taped. Heard this place is condemned starting Jan 1. Be warned.

We stayed at the Banyan Harbor Resort when we went for a short family trip to Kauai. It's located…read morepretty central and gave us easy access. Staff was friendly and the condo that we had was pretty clean and has a full kitchen. The unit was two bedrooms and two baths. There is no central air conditioning, but there are window ACs. In the bedroom, it can be a little bit awkward as the AC is blowing right in your face when you're trying to sleep at night. There are also several ceiling fans, so the unit was a comfortable temperature. Note this is not a fancy high class resort. If you're expecting a lot of services with room service, maid service, then this is not the place for you. It's not even actually a resort, just condos. If you're looking for a reasonable condo to travel with children then this is a good option. We enjoyed our stay.

We chose Banyan Harbor since it was available through RCI. We checked in mid January 2026 for a…read moreone week stay. We were excited to visit Kauai. We paid for one extra day since our reservation with RCI did not start until Saturday. There were four adults in a two bedroom condo. We stayed in bldg C for one night and bldg D for the remainder of the nights. These buildings were about 50 feet from a very busy highway. There was a lot of noise because of the busy street. We were on the first floor and could hear footsteps from the occupants above. The footsteps and noise started at about 5 am. We also heard conversations from the occupants near us. I had a bad experience the first night since my sheets were stained and it was obvious the sheets had not been cleaned. I reported it to security since the front desk closed early. Security brought new sheets and mgmt apologized the next morning. There was AC in the rooms but it was next to the beds and would hit you on the face. The pans were old and front desk brought other ones for us to cook. There were grills outside which we never used. They had a pool which was cold and needed to be cleaned. Did not see a jacuzzi and never approached the tennis courts. Front desk staff were polite and helpful. However, they are limited and do not have someone to help book excursions. I was told that many people live there full time and the condos are privately owned so they are different in what they offer regarding amenities. We did not have beach chairs or umbrellas. Had a small amount of salt and pepper and a decent size refrigerator. The place is old and does not have an elevator. That is an issue if you end up on the third floor having to struggle with luggage, kids, groceries. My main complaint was the thin walls and just not getting a good night sleep. Our beds were also very uncomfortable. I was happy to leave so I could get a good night of sleep. Oh, the cruise ships also stop at the harbor which was across the street. Also, there were tons on unhoused/homeless who had permission to sleep in their cars across the street near Duke's restaurant. They never caused us any problems but be careful if you choose to walk towards that park area. In summary, the stains on my sheets, the noises at night and at 4 or 5 am justifies a low rating.

This is the beach to catch the most amazing sunrises!…read more The sounds of the waves plus the picturesque scenery makes the place ideal.

I wish I could give zero stars…read more Our stay started off on the wrong foot, and unfortunately, it set the tone for the rest of our trip. We checked in, and right away, the room wasn't impressive. There was a strange scent lingering in the air--like something was being covered up with multiple plug-ins. Everything felt dated: the furniture, the decor. The kitchen looked decent with updated appliances, but that was about it. We tried to brush it off and went to the pool (which looked much smaller in person than in the photos), then came back to the room. That's when the real nightmare began. My youngest daughter went to take a shower in one of the bathrooms. Moments later, I hear screaming. I run in and see sewage--yes, actual dark, smelly sewage--coming up from the shower drain. My daughter is crying, I'm shaking, and the stench is overwhelming. We immediately called the front desk, and someone was sent to "unblock" it. I begged the manager to move us to another room due to the smell and potential health hazard, and all he said was: "There are no rooms. You can check out, or stay and we'll send housekeeping." Excuse me? This isn't a spilled drink--they're talking about cleaning up sewage with a mop? I asked if they planned to professionally decontaminate the area, and the answer was no. Just their regular housekeeper. It wasn't until I was clearly desperate--three kids, nighttime, a trip we booked months ago--that they finally offered to send us to their sister hotel for one night. But we'd have to pack up, drive there, then return the next day--basically waste precious time and energy. This was a special occasion trip. We paid extra for an ocean view, and it was supposed to be an anniversary celebration. And to make things worse, nobody seemed to care. The manager responded with a condescending tone like I was overreacting. He actually said, "These things happen once in a blue moon." Okay--then have a plan for when they do! It honestly felt like he thought he was doing me a favor by offering a one-night refund or a small room at a different hotel. No real apology. No accountability. Just a lot of shrugging and gaslighting. We ended up staying, but were only refunded for one night. The second bathroom was out of commission (we didn't feel safe using it), so our whole family had to share one shower for the rest of the trip. The awful smell never fully left the room. Also--the in-unit washer and dryer? The washer smelled horrible, was full of sand, and looked like it had mold in the plastic lining. Just gross. This whole experience left a horrible taste in our mouths. I honestly don't understand how this place is being managed. If the rooms are owned by individuals and managed by this hotel group, do the owners even know how badly things are being handled? What was supposed to be a beautiful anniversary trip with our kids turned into one of the worst travel experiences we've ever had. Stay far, far away from this place!!!