Had a really good overall experience here…read more View/location is obviously spectacular. Room: Ocean view studio suite is nothing short of incredible. High floor with a perfect view of the bay. Open layout with a large bathroom and huge walk in closet area. Service: Was overall really impressed . Wife had an allergic reaction to something one evening. We called the front desk who unlocked the on site shop to get her allergy medication after the shop had closed for the night. All of our servers at the restaurants were very friendly, pleasant, and warm. Housekeeping was slow and did not make up our room during the few hours we were out from morning to early afternoon, but we called the service team and it was made by the time we got back from dinner. Fitness center was spacious and had plenty of equipment/machines - never felt crowded despite being busy. Restaurant food: The breakfast buffet and dinner meal we had were very good. The buffet in particular was great - so many dishes, omelet station, delicious Hawaiian coffee, etc. Main complaint is that the hotel felt quite packed (including the pool and beach area). We went during peak season so I guess this is to be expected. Tough to avoid though given this will always be a popular destination for non hotel guests as well. It's expensive for what it is, especially compared to international resort destinations at the same price level (a function of proximity to CA I guess) but overall was a worthwhile stay. 5 stars for the views and service t(hat went above and beyond).

Ever since I saw Jurassic Park and watched that little dinosaur with the popped collar spit in…read moreNewman's face, I knew I wanted to visit Kauai. Now, was that scene actually filmed there? Who knows. I was a child, and a guy who lived down the street that my mom made me call "Uncle" told me it was. I've trusted that man with absolutely zero credentials for over 30 years. Well, I finally made it to Kauai, and let me tell you... it is absolutely gorgeous. Lush. Green. Rainy. And now I also look like Newman from Seinfeld. The circle of life. I spent four nights at 1 Hotel Hanalei Bay, and it was... nice. Let me start with the good. My room was beautiful, the views were incredible, and the grounds are spectacular. Tropical plants everywhere, waterfalls pouring down the mountains, and postcard views in every direction. Now... the not-so-great. The food was aggressively mediocre. By day three I was fantasizing about a microwave burrito like it was a Michelin starred meal. I would've fought someone for a Cup-O-Noodles. I think it's called 1 Hotel because it's the one hotel around, and they know you've got nowhere else to eat. Unfortunately, all three restaurants seemed to have the exact same menu. Room service, The Sandbox, and the sushi restaurant all blurred together into one very expensive wagyu smashburger. The staff? Honestly, I can barely review them because I hardly interacted with anyone. Nobody bothered me, which some people probably love. The pool is beautiful... but there are nowhere near enough lounge chairs. Every morning it looked like the midwest trophy wives stormed the pool deck at 6:00 a.m. to reserve every chair with towels. If you want to sit within eyesight of the water, you're going to need an alarm clock and the competitive spirit of a suburban mother on vacation. Which brings me to... the kids. Look, if you have kids, that's wonderful. They're just not for me. Splashing. Screaming. Running. Falling. Crying. Parents yelling at their kids. Parents yelling at other people's kids. Kids somehow yelling at adults. It was like spending the afternoon inside a Dave & Buster's that happened to overlook the Pacific Ocean. If you're looking for a quiet couples getaway, I'd probably avoid summer break. There is an adults-only pool, but it's pretty small and mostly occupied by guys taking "business calls" while crushing Michelob Ultras. There's also a tiny beach area that's... ehhhhh. Now the spa? That's where this place shines. The second you walk in, it smells incredible. The kind of smell that immediately convinces your brain you've become a much healthier, more emotionally stable person. I got one of the best massages I've ever had from an amazing therapist who somehow found muscles I didn't even know existed and negotiated a peace treaty with all of them. I walked out feeling completely relaxed, refreshed, and significantly less judgmental about everything else. I'd absolutely go back for another massage, and next time I'd definitely book a facial too. My biggest surprise was the cleanliness... or lack of it. For a luxury resort, it never quite felt polished. Dead flies sat on windowsills around the property. The carpets always looked a little grimy. There was a half-finished iced coffee sitting outside my elevator that stayed there for a day and a half. None of it was a huge deal individually, but after a while you start noticing all the little things. Overall, I had an amazing trip because Kauai itself is one of the most beautiful places I've ever visited. Would I go back? Absolutely. Would I stay at 1 Hotel again? Probably not. For what they're charging, I expected luxury. Instead, it felt like I paid luxury prices for a really nice hotel that still needed someone to walk around with a rag and a trash bag. If I'm spending that kind of money again, I'd probably book the Four Seasons.

Nice hotel & Our shuttle service driver Zac is amazing!!! He is always punctual, if not early! He…read moreis super friendly, helpful, and knows a lot of interesting facts about the island. Very cool dude! Highly recommend!! PS. Only suggestion would be to update the van, AC and a new door handle would be helpful. Thanks!

Cute little kitchen, one king and one day bed with a small dining table, couch and couple arm…read morechairs in a small living room like area. Balcony was small and overlooked a nasty looking stream. Frogs were soooo loud at night! The room was clean enough. I wouldn't walk bare foot through the place but we didn't see any signs of pests. The front bathroom had a ridiculously small shower and the second, bigger bathroom had a moldy shower curtain. I could look past these things if this place wasn't as expensive as it is. Pool was ok, hot tub was broken. The restaurant was terrible. It's only saving grace was the live music. I didn't get his name but the guy has a great voice. If you do go, sit at the bar and enjoy the music and great views. Best part of this place is the location. The town is small and overcrowded in the day time but at night it's quiet except for the crashing waves and loud frogs. Oh, and it's a bit ghetto when you have tenants (???) living there with their kids running around screaming and all.

Was there all last week & the resort was gorgeous! Favorite place to stay ever! Everything was…read moreperfect! We loved Happy Talk Restaurant overlooking the pool & all the tropical vegetation. The grounds are breathtaking including the pool & spa. We had a full kitchen & bought groceries for breakfast & lunch when we left the airport. We had a beautiful view from our condo! The resort is exceptionally quiet & peaceful even though there's a lot of people there. We loved it! Didn't have any problems! Can't wait to go back!

My husband and I stayed here for a week trip in the summer. I'm not sure how they can categorize…read morethemselves as a resort as you do have to leave the property to get basic needs such as breakfast and lunch. The two restaurants on the property open at 3pm, and are actually closed two days of the week (Wednesday and Thursday were the closed days when we were there). We had to go to the 1 Hotel Resort for breakfast and lunch, which isn't far and can be accessed through the hotels golf cart transportation system, but defeats the purpose of the resort being the destination itself. And if you plan on going anywhere, you NEED a car, there are no Ubers or Lyfts around. We felt stranded when we arrived from our flight at lunch time, starving, and learned the restaurants are closed for another 3 hours, until 3pm. It does have a coffee shop that has drinks, cold and hot homemade sandwiches and snacks for on the go, but the hours it's open depends. The flyer they hand out says it's open from 7am-4pm but we just watched them close today at 1:30pm. There's a QR code that says to scan for live hours, which tells me it doesn't follow the 7am-4pm time frame at all. How would we then know when it's open to plan for it? Thankfully we got in before they closed for a lunch snack. That said, the operating times that can be inconvenient and if you want a proper sit down meal it's not the place. I found myself confused at times, wondering who this place was for because at times I needed food or simply a place to sit, everything seemed to be closed, all the way to the detail of seating areas on a busy dinner night. It's almost as if this isn't a resort meant to be open or helpful for guests living there. Most of the staff is welcoming, I saw one review mention some animosity towards tourists which I could definitely sense at the front desk with one of the ladies, but the rest of the ladies were nice, I think it was just her. 1 Hotel definitely has better service, where they actually critically think to go above and beyond on getting you what you need, though that's expected due to the price difference. The room was clean and had what we needed, full kitchen, master bed and a separate space with a pull out bed that was useful for our family who stayed with us to help with our baby. Overall, I'd rethink calling this location a resort, it's nice but a bit misleading.

Upon arrival we were greeted by an amazing and friendly staff. The rooms are beautiful. The views…read morefrom the lanai is stunning. We had breakfast on the lanai each morning. The kitchen has modern, high quality appliances. I can only wish my fridge/freezer was this big at home. Ice maker kept with our demands. The onsite restaurant, Oasis By The Sea, had good food and fabulous drinks. Drinks poolside is hard to beat. The beach is enjoyable, but not for swimming. The pool more than makes up for that. My little one loved the kiddie area in the pool.

This was our first visit to the island of Kauai and wanted to stay in an area on the east side of…read morethe island. After looking at prices and reviews we decided on this location. We arrived early in the day so we're not able to get into our room but the staff held our luggage and recommended a few places to eat and watch football. Once able to get into our room which was on the 3rd floor looking over the pool area but far enough away from the noise. The room was quite large with a great kitchen area with granite counter tops and nice appliances. Also a large bathroom with tub and separate shower area as well as two toilets. It was a one bedroom. There was a small lanai off the bedroom and you could open the sliding door from the living room. There was also a washer/dryer in the room. The view from the room looked over the whole pool area which has a winding pool that you can walk around over to the main pool. They also had gas grills to use and many people did. One note is if you open the sliding door in the living room area and don't match up the line in the top of the doors, the air conditioning doesn't go on. We thought the air conditioning quit. After calling the front office someone came within an hour. Told us about the line. We also had an issue with the washer and after a call to the front desk a maintenance person was there within an hour. The staff we interacted with were very friendly and very helpful. Giving us recommendations for a place for fresh fish to grill. There is also a small restaurant which we tried a few nights for some drinks and appetizers. The views of the ocean are great. There are also chairs to sit on the beach area and enjoy the water. The beach is not large but very clean and nice to relax at. There is a shopping center across the street to buy things for the condo. We will stay here again next time in the area.

Booked a room just for the day, our last day on the island…read more turned out to be a refuge during hurricane Lala Only the bar was serving drinks and food Place can definitely use more variety as other restaurant only opens after 5pm Weather kept everyone inside and felt very cramped Overall a nice hotel

We stayed at this property in August 2026 in their Oceanfront Suite and compared to the other…read moreSheraton on the island this is definitely much worse particularly for a $1k+ night room. While the staff is super friendly and helpful, that's unfortunately the only good thing about the hotel. The property itself looks ok from the outside but if you look closer you'll notice that pretty much everything metal is corroded or rusted (including TVs). Unlike the other Sheraton, their parking situation is much better as the lot is huge and will never fill up. The oceanfront suite is very large but full of issues: - AC unit is insufficient even on colder / cloudier days and extremely loud - To make things worse, the AC filters are filthy and looked like they haven't been changed in years (which is probably true) - The room has no carpets and the floor looks just ugly and cold (although it's not actually cold because the AC is garbage) - The shower has the most idiotic design where someone turned a great idea into a flooding situation and every time you use the shower the whole bathroom fills up with water To top it all, there are no decent restaurants on the property and pretty much all the food you can buy onsite is overpriced food court stuff. If you're on the island of Kauai and must choose one of the 2 Sheratons, definitely go with the one in Poipu.

enjoyed my stay 100%. i stayed on the first level and was pleasantly surprised that I had not seen…read morea single bug or lizard the entire time in my room! my suite was spacious and so clean! and the pool had a nice view of the ocean and mountains. 10/10 recommend and will be coming back here

Booked here for my honeymoon months in advanced. Discovered Hurricane Lowell was coming through the…read moreday after we were supposed to arrived. Called the hotel, begged them for a cancellation, or at least to reschedule. They refused. "It's going to be fine," they said. "Just shelter on Monday night and by Tuesday morning it'll all blow over, you're gonna have a great time," they said. "We are fully prepared for this and will take care of you," they said. By 9pm on Monday, all the power went out and didn't come back on for days. All the food in the fridge went bad. We had no hot water. No AC. Had to charge our phones in the car just to stay updated with what was happening. No where to go since all the roads were covered with trees. I fought locals for limited resources since all the stores but one were closed. Every other activity we had planned that week cancelled on us. But not this hotel. And during all of this, what did they do in an attempt to "take care of us?" Nothing. They never came around. Never checked up on us, handed out supplies, or flashlights, or told us where we could find food, nothing. So yeah, screw this hotel. $2,500 to trap us on a disaster stricken island, that we had no place being on. They made the disaster even worse for the people of Lihue just so they could keep making money. Completely unforgivable.

Oct/2026 stayed 3 nights. Beautiful hotel, very nice staff, very accommodating. We had the problem…read morewith our room door not locking from the outside when we left the room. 3 days, each day, different maintenance guy appeared, fixed the problem, but it was never a permanent fix. Very frustrating as we were late for dinner reservations, meeting with friends. Next time we'll stay with family.

Beautiful hotel and conveniently located near the airport. The rooms were quite outdated but the…read morelobby and pool area were lovely. Parking is $29/night which seemed excessive for a hotel with ample parking spots and nowhere near a busy city...

We stayed in the 2 bedroom, 2 bathroom cottage, with a reserved parking stall! Clean and well…read morestocked for our needs; we were out most of the time everyday. Didn't need cleaning attention as we are neat and tidy. Air conditioning was a welcome necessity especially with the humid weather, in each bedroom and in the living room. Good value for the price! And as other Yelpers have noted, the location is ideal, close to the airport, midway between the South Shore and the North Shore, and close to many good eateries, the shopping mall, and Costco! No problems with bugs or crowing roosters. Slept comfortably every night! Would definitely stay here again. Woo hoo!

Did a 5 day, 4 night (Mon-Fri) stay here earlier in March, and we got the king bed with AC for…read more$890. We super enjoyed our stay here and felt like it was supporting a local business instead of a big chain hotel like the Marriott. Pros: - super communicative hotel, they texted me beforehand and had us do some pre-check in stuff to make the check-in process really smooth. When we got to the hotel (which is SUPER to the airport), it took like a total of 5 mins to check in and grab our keys. - Really good central location in Lihue, where you can easily drive an hour north to Princeville, or west towards Port Allen to do tours. - There was always either street parking or parking in the lot available, we didn't have to worry about walking far. - budget friendly - probably the cheapest option we found for 4 nights during spring break week - Pretty clean - we had a couple small cockroaches that were in the bathroom once or twice during the stay but it's very island-y so I don't fault them for it. Otherwise the bathrooms, bed, and closets were all really clean. - they provide beach towels for you that you can trade in at the front desk - this super friendly cat that kept wandering the property was so cute haha - I liked that we had a fridge! to keep all our grocery store poke to snack on. - Checkout was also really easy via key drop off. - Air conditioning and fan were really helpful for the weather. - Complimentary water and coffee during the day - so it was helpful for waterbottle refills before we went on our adventures. - We didn't utilize housekeeping, but we did just ask for extra roll of toilet paper during the week. - convenient location - it's walking distance to Kauai diner, a 7-11 (longer walk), and some coffee shops. Cons: - the room is small - basically a bed, a shower, a fridge. There's 2 chairs in it but no table or anything, so if you're trying to eat in your room, it can be tricky. If they were taking suggestions, I would suggest a fold down table attached to the wall behind the door or something that can be pulled down for meals or sitting around for a chat. Otherwise, the room size didn't really bother us because we were mostly out and about being outside in nature, this was really a place to shower and sleep and store our stuff. - The bathroom and shower stall can feel really tight if you're a tall or wide person. I definitely accidentally hit my elbow a couple times on the wall while brushing my teeth haha. Overall, I would say this boutique hotel offers some strengths, including location, convenience, and price. Kauai is typically kind of expensive as it is, so getting 4 nights for under $1000 felt like a pretty good deal to me. No huge red flags, but definitely not for you if you're used to big rooms and resorts.