Got a quote from Argo glass to repair the runners on a patio door, replace the lock, and added new…read morescreen to the screen door. The Argo techs came on time repaired everything to our satisfaction and kept everything neat. We appreciate the skill of both technicians and would certainly use them again for any glass or service repair that they offer. Rich and Karen

This review is for a replacement home window glass. First, a tech came out to measure. Then, the…read moredual pane, lo-e with argon sealed unit was brought to my home and installed in less than 15 minutes. It was that easy! The tech is very courteous and professional. Thank you, Vadym. It is very warm in the area near the glass and there isn't any moisture build up around the frame. The price was very reasonable, too! I would definitely recommend ARGO Glass and Windows to anyone who needs a quality replacement.

We used Ackman Glass & Mirror to purchase and install a shower door in our newly finished basement…read more I had a great experience form start to finish! The turn around time was exactly as promised/expected and service great! The gentlemen that came to do the install were nothing but professional and very pleasant to work with! We will definitely be using them again for future window/door needs!

The experience I had with Rick Jr. with Ackman Glass and the installers from Lake Geneva Window and…read moreDoor turned into one of the worst customer service experiences I have ever had. At first everything went normal, Rick Jr. came out with Bill, the lead carpenter, to take a look at what the job entailed. I had showed them both what was needed. We discussed that they would need to do more framing for the new door as it would not take up 100% of the large opening. Bill and Rick Jr. assured me that this was not an issue. Ok, everything sounded great, let's do it! Door was ordered and an install date was set for the 1st of July 2024, I had a custom 4' wide Kolbe and Kolbe entry door installed. The door was beautiful, well-built, and made in Wisconsin. As soon as the door was installed, attitudes changed. There was some damage to the door and weather stripping. They ordered the weather stripping but ignored me on the damage. All good, you have to take the good with the bad, so I moved on. Door worked as it should, except it would rub on the bottom when shutting it. The installers would come out and adjust the "adjustable hinges." Now fast forward to March 24th, 2026. I inspected the door after the winter and found the door needed weatherstripping and adjustment, because it was rubbing on the bottom. The hinges were maxed out on adjustment, so I looked deeper into why besides its size the door was sagging so much. Eventually I got to the point of pulling the trim off the inside so I can see what was going on. The pictures attached show that the door and framing were installed far from correct. None of the hinges or striker plates are screwed into anything but the door frame; this does not follow any of Kolbe and Kolbe install requirements or common building practices. This has caused the door frame to warp on the hinge side due to the lack of proper framing and six 3" screws missing that are supposed to go through the hinges and into framing of the wall. I had been locking this door at night with confidence and now I see that it could have easily been opened due to the striker plate not being secured. I sent Rick Jr. an email with pictures of the install and the weather stripping needed. I received an email stating that Bill will try and stop out Friday. The next morning, I get the run-around email of "I showed Bill the pictures of your concerns and they typically do this when there is no framing behind the hinges but is anchored under the outside weather stripping". Dismissing all of my concerns. Now what am I to do with this? The person in charge is not interested in fixing this and the people that put it in say its correct. I called Rick Jr. and spoke to him on the phone and asked him to come over and look at it. The amount of arrogance and disrespect that Rick Jr. can carry in a phone conversation is overwhelming. Bill and two younger men showed up to look at the door with attitude and confrontation written all over them. Mind you my children are home at this time. I got cussed out and disrespected in my own home, Bill being the voice of most of this. Well, the kids are within hearing distance, so I asked Bill to relax. With a loud "F$%# this!" he walked out of the house. A few more comments were made and I lost my cool outside in the driveway, this amount of disrespect to me and now my home was unacceptable. I contacted the door manufacturer and was told after emails, pictures, and phone conversations were exchanged that the door was installed incorrectly. The regional manager's advice was that I have a local contractor remove and re-install the unit. After the words said and the actions taken nobody from Ackman Glass and Mirror or Lake Geneva Window and Door are allowed back on the property. That leaves me having to fix this myself which is fine because I know it will be correct. I had to think hard about leaving this review and honestly didn't want to, but I can't be made out to be a fool or ripped off without warning others.

Awesome service. Quick and affordable. We had a cracked window at our new house. Called, scheduled…read moreand repaired within 24 hours. Highly recommend!

Responded immediately with a quote on yelp, but didn't follow up to calls, text messages,…read morevoicemails.

Had three window panes blown due to an accident nearby. Tried a glass company in town and they…read moreactually couldn't care less to fix them... gave us a huge estimate for 4 panes. We wanted them to match, turns out one wasn't broken and was plain glass. We were referred to American glass and we are so pleased with the job and the customer service. Only had to do 3 panes because the remaining pane was also plain glass. The other 3 were wavy glass, old. The estimator who came out pointed out the remaining glass was plain and not wavy. We hadn't noticed but appreciated the honesty. From the first call to American Glass to the set up of the installation were all perfect. The install even came 3 days earlier than expected. Communication was great. Caulking was very sloppy, it's an old house(summer cottage) so I guess they figured who cares. We do though.

I was warned not to use American Glass and Window in Elkhorn but I decided to give them a chance…read moreand support local business - big mistake. After waiting several weeks for my window they called and scheduled an appointment for me to drop it off for repair, I live out of state and took the day off of work to go there only to find out that they ordered the wrong material. It took a few more weeks for them to get the correct materials , I requested a discount for my trouble and they told me the best they could do is offer me a 10% discount on my next purchase, based on my experience I said that I will not go with them for future needs and they said they would have the owner call me, it's been several weeks and I never heard back. The girls in the office were great but I can't say the same for the owner very poor customer service.

This company saved our 4th floor condo crank out window. It was rotten on the bottom and made it…read morelook like new. They charge fair price and I would highly recommend them if you don't want to shell out thousands of dollars for new windows.

Erik was awesome. Window repairs made without replacement! Highly recommend.. will have WWR back…read morefor more. Very fair pricing and highly recommend.

These folks were super helpful fixing a broken window that I need repairs on. They were able to…read morereplace the glass on the sash. Customer service was very good and they were friendly. I was not sure how this was going to go and they came out within a day to measure everything up and get a quote to me. I received a fair quote the next day and was full replaced better than new writhin about 7 day. I would recommend using these folks for any repairs that you may have. Thanks

Excellent company and people to work with! They really kmow their stuff to fix or repair windows. I…read morewould highly recommend them! They made made by home beautiful again. When window seals fail they can just replace the glass saving lots of money. I cannot thank them enough their workmenship is outstanding.

We just signed up for Window Cleaning at the store I manage at Gurnee Mills, and they did a Great…read moreJob, at a very competitive rate.

Our experience was great. The techs were personable, professional and very good at their jobs…read more Our windows, window sills and power washing of the house was done to perfection. We couldn't have asked for anything more.

I used this company when we first bought our home and needed shower doors. I completed 3 of the 5…read moreshower doors at that time and everything went very well! 15 years later, seeing how good of a job Joe and his team did, I was hoping to contact them again for the remaining two doors. Thankfully their phone was still the same and I received another great service from Clayton, the excellent estimator, Jeanine, Joe and Luis! Thank you again Joe for doing such an excellent job with the shower doors. Your work withstands the many years of usage! If anyone needs sturdy, effective and beautiful shower doors, this is the company to call. Great service and pricing!

I tried to get someone to return my calls 3 times .Jeanine the girl inside promised me the owner…read more joe or she would call me back.Nothing from the both of them.I own a business for 35 years and sometimes thing get busy. I have the common courtesy to at least call the customer back.If they can't return a basic call ,I hate to see there work.I called a company Touch of glass and Mirror returned my call that day came out in 2 days and they got $5000 of my business.

Brandon fixed two faucets (replaced mixers) and a leak on my water heater. He came out in the…read moreafternoon and diagnosed the issues for free then came back in the morning with spare parts and fixed everything. He also gave me some advise on how to fix my slow drains. Price was fair. I'd call Drain Brothers again.

Never showed up on Day 2 to start the job. Because of a clog we had no washing machine (would cause…read morethe toilet and tub to fill up), no toilet, couldn't use the sinks because it would also cause the toilet to fill up. On day 1, noon, he said he didn't have the equipment he needed and that it was in a different city. He said he will either be back tonight or first thing in the morning. No one ever came back. Left 3 messages by 1:30pm not a single phone call back. This was the 2nd time we've used them but we won't make that mistake again!

My most recent claim was to replace a windshield from an event on February 13, 2025…read more The pillar on the Driver Side was significantly damaged by the same object that shattered my windshield. My car was quite dirty at the time and I did not note the significant damage to the pillar. A photo is attached to support my claim. Safelite did not advise me of the pillar damage and I did not discover it until weeks later. Safelite performed poorly and I regret using them.

I will say they could use a little boost in their customer service. I witnessed them talking poorly…read moreabout some coworkers driving and behaviors in front of myself and some other customers which happens at any place of work but just have to be mindful that it affects customers I will say also just some of the rubber left behind in car from job can give off impression that work is sloppy although they do a great job and are the glass experts.