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    Greene Glass

    5.0 (3 reviews)
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    Wood Window Repair Service - New trim replaced

    Wood Window Repair Service

    (43 reviews)

    Called to try to get a quote and was told it was $100 for someone to come look at my windows - no…read morework being done. I work in the construction industry and asked why as that's fairly rare. The person I spoke to was incredibly rude when they could have just kindly explained why. Interesting business model.

    A couple of years ago I hired them to replace a broken window. Vlad was here most of the day and…read morereplaced the window, caulked and painted for $500. It was done beautifully. So I called them again for a stairway window that was leaking air and in poor shape. I made an appointment but their truck broke down. I was very understanding and said they would call when fixed. Oxsana let me know they were coming on Wednesday. I had wanted him to come out before and assess the window, but he wouldn't do that. He finally showed up at 1:30 for a morning appt. Since I have mobility issues, he went up to look at the window. First he needed a place to work from so I said he could use the garage. Then he asked for paint. An hour later he was at my door telling me he was finished. I made my was upstairs and almost nothing had been done. Never needed any work space and no painting either. The windows were leaking to the point that it was taped. Basically, all he did was unstick the window and nothing else. I pointed out the tape and he said he hadn't noticed it. That's his job. He went back and caulked the edge of one window. For this we paid $450. My neighbor went to look at the work and was appalled. I was embarrassed. We feel completely ripped off. Asked for a receipt that was never sent. We are now hiring another company to do it over. Save yourself a lot of grief and don't call them.

    BGS Glass Service - Cracked Ice Table top

    BGS Glass Service

    (4 reviews)

    I contacted BGS to get a quote for a patio door glass replacement. I got a quote right away for…read more$1069 based on the measurements I provided. After checking other quotes I contacted them to get the ball rolling. Only after taking 50% down did they need to schedule someone to come and measure to make sure the quote would be accurate. I said, "Fine, when can they come?" The office gal, Jenna, said Heidi would call me back to set up a time. I work and am very hard to reach. I sent 1 email to Shannon, the owner, and Heidi the office manager, to call me on lunch at 330. Then I got no response by 8PM when ended work day. I sent a followup email to both that I felt this wasn't a positive start as I was expecting a call the same day to schedule something. They canceled the job and issued a refund on the first morning after I accepted and emailed my simple opinion and request to set up an appointment. The conversation with Heidi after was that she didn't need my aggravation (communication). They (she and the owner) chose to cancel my job. She then rudely hung up on me mid-sentence with no cursing or anger towards her. If a company can't take feedback about how their process works or communicate by email they need more time to set something up, they shouldn't be in business. Stay away from this fake operator. When I mentioned this company name to a competitor, they said: "Doesn't surprise me".

    Unethical business. Would not recommend. NEVER pay them cash. Always get a receipt. Owner does not…read moreacknowledge employees' mistakes (even with proof) and unwilling to make it right.

    Greene Glass - glassandmirrors - Updated October 2026

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