Wonderful customer service, install, and pricing. I have bought 6 appliances from them and it's…read morebeen an exceptional experience each time! Highly recommend!

Not a great experience at all. Spent thousands on appliances, yet installers left an appliance with…read morean error code. Now I'm told I'll get a phone call in two days with an eta in the morning for that day. Who can operate on such short notice? Maybe people who don't work? How about giving me a reasonable eta to plan things (like maybe work?). Am I supposed to sit around all day twiddling my thumbs waiting for a phone call and then waiting for their arrival? Aside from leaving an appliance with an error code (laziness? Apathy? Incompetence?), this is what I'm left with? Aside from that, it takes multiple days to get any responses to my questions. I absolutely would not recommend this company to anyone, nor will I ever use them again.

It'd be great to know why their appliances are low in cost. If I had to guess, possibly returns,…read morefloor models or refurbs. Some appliances had visible scuffs & dents. Nothing major, surface level scuffs that could be buffed out. Their pricing on some models is unique because you won't find that in big box stores. Many appliances were SS, fewer of either black or white. Pricing. For example an LG electric stove with air fryer tech for half the regular price is unheard of. That model easily sells for clear over $1200. I'm curious whether the original warranty is still valid or this shop offers extended warranties. You're wondering why I didn't get this info from a salesman? Me too. There was a person there but he was on the phone for the duration of my visit. I asked a few questions about appliances, sizes and what they have available. He was less than helpful and his body language gave me the impression he wasn't interested in selling today. Used appliance shops can be like this, but this was different. If he was more outgoing and provided details, I may have purchased an appliance on the spot. Pricing seemed too good to be true. Details matter though.. However small are needed. Delivery cost? Install cost? It's the delivery charges & installation costs that can be over the top in used appliance shops. They offer big brands and many were up to 50% off. I'll have to wait to see reviews and then circle back in the future.

Like all products and services you have to shop around. We got a clothes washer at a reasonable…read moreprice and the delivery service was reasonably priced and helpful.

Buying a mattress is no easy task. I have bought and returned three mattresses, one from H & B…read more Charbel was patient and competent in helping me to return one from his store and buy a ( hopefully) much better one. It was more expensive than the one that I returned, but let's face it: " a bed is an investment. " Nice store, family owned and are quick to offer discounts.

I placed my order online, and received my recliner in just over two days. The guys were very…read morecourteous, removing my old chair and transporting it to the space I reserved by the alley. The new chair, which looks and feels great, on my tired old back, was set up in seconds. I highly recommend Home and Beyond for its ease in placing orders and its efficiency in delivery and setup.

We had J and M Appliance and Repair come to our house a number of times. Jacob, who I assume is the…read moreowner, could not have been nicer and his customer service is stellar and his prices are very reasonable. He has put in a new garbage disposal for us, repaired our dryer and recently repaired our washer. He's never in a rush, he takes his time and does a thorough job. If we should ever need appliance repair in the future we certainly will call Jacob. So glad we found this gentleman. We highly recommend him.

Jacob diagnosed the problem over the phone and saved me from paying for a service call and,…read moreprobably an expensive repair on a 10 year old appliance. He will me my next call if the next time I need help.

Bek went the extra mile to fix our damaged fridge. He came out the same day we called, extending…read morehis work day to look at our problem. The job wound up being more complicated than initially expected, but he didn't charge us anything beyond the original quoted price for labor. He even gave us a discount at the end of the job! Fridge is working great now.

We had great experience coordinating with FUSE to repair the ice maker on our Viking refrigerator…read more They were very responsive to my initial request for a quote, including a call from a supervisor to hear more about the issue and try to issue a more informed estimate. (Ultimately unsuccessful, but I appreciated the effort.) The technician, Bek, was on time, courteous, and very open about explaining everything he inspected. In just under an hour, he was able to diagnose the problem and replace our ice maker, which he had on hand. One small critique-- it caught me a little off guard to see a tip option on screen when making my payment, but in this case I obliged, considering how well the whole appointment went. I guess that's just tipping culture these days! ‍

A professional Viking repair team was asking $210 diagnostic fee just to come look at my griddle…read more Well, I already knew what was wrong with it with a broken knob and stem sitting in my hand. So, that seemed a little outrageous. Contacted nick and from the onset knew that this would be a different experience. Let the glazing begin! Cannot say enough about nick and the business that he runs. Was a pleasure to work with him diagnosing the issue (he took a look at the photo l, asked me to retrieve the model number on the stove/griddle and saved me that absurd 210 fee) - gave me variable pricing between generic and OEM parts, and was quick to schedule service rather than having a lead time of weeks out like the other companies were requesting. On top of that, he went out of his way to take a look at my dishwasher as a courtesy as it was giving us an error just before he left our home. People like nick remind me that there remain honest and hard-working service people out there. Super glad that I found his company and would not hesitate to have him out again to perform any repair as needed. Thanks again, nick!

Nick at windy city appliance is the best!! He knows what he is doing. I have used him a number of…read moretimes on several different kitchen appliances. He does a great and efficient job, and cleans up afterwards. I always feel good about referring him to friends. He is reasonable, reliable. and truly cares about what he is doing. 5 plus stars!!!!!

Unfortunately our dishwasher is right back to where it was in June 2025, when I had Eric come in to…read morefix it. The base is backing up water again. Spent $350 on this repair, and should have just bought a new dishwasher at the time.

Had Eric out in June to fix my fridge, ghosted me and his repairs failed after 1 month. he changed…read morehis number and has been ignoring my emails. AVOID

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

The tech came out as promised and worked until the problem was resolved. He stayed until the…read morecentral air was repaired and up and cooling properly.