I hired Hardwood Perfect Flooring to do a sanding, staining, and refinish on my new co-op…read moreapartment. Sam came and did a competitive quote immediately after I called the office, and quickly won me over with both a good price and her apparent knowledge of her product. She was also incredibly nice. The job itself was done quickly, taking 3 days for apx. 400 sq feet of 100 year old parquet floors. Customer Service: The only thing I wish in hindsight was I wish communication was more clear and a bit easier to manage. My uncle is in hardwood business, albeit out of state, and we had never heard of any company not including a skim coat (filling in small holes between floor boards) in a sand/stain/refinish job. Since my floors are antique, there are small gaps here and there that drive me nuts, and having a smooth surface was my main goal of refinishing at all. Only after I asked specifically about the gaps the 1st morning of the job did I find out that HPF charged extra for skim, and was not planning on filling any gaps. Still, I let Sam know that if there are a lot of gaps that will not be smoothed by sanding, to please let me know what she thinks after sanding so I can decide if I opt in for the skim coat. I made it clear I was open to paying more to get the right result. When I tried to follow up on that at the end of the day, it didn't seem like an option. After more concern on my end, Sam and Thomas let me know they would fill in a lot of the larger holes for free, but it still is not the complete smooth surface I would have loved. I appreciate their doing what seems to not be the norm for them, but would have liked to have my option to have a full skim coat prioritized. Similarly, on the second day, Sam called and let me know she was going to throw in a nail in a more loose piece of wood because the board was loose as a 'gift,' but then the final day, when I asked how the nail went, I was told she decided not to do it. Not totally sure why, but it felt almost as though I was being rude asking about it, when I never requested it? For future customers, I would just say have a long talk about exactly what you want before the job starts, even if it seems like you understand or it is a give-in, and make sure everything is very clear and in the quote properly. Should make any communication go smoother and the process less straining. End result: When I got in to the apartment after the job was done, I was completely thrilled. I couldn't stop saying "wow". I love the Provincial stain and the matte finish no the floors! I still do wish that the gaps were better filled, particularly where the gaps are uneven and dust collects, but I really do feel HPF restored my antique wood floors back to life. If I was doing another job, I would call them for a quote. Their prices are very good, and the family run business works fast!

they gave me a price and I gave them the go ahead for the job. After that they never returned my…read morecalls or emails. just left me hanging.....look for another floor guy.

Mr. Buono arrived on time for the initial consultation, answered all of my questions. He was…read morestraightforward, knowledgeable, and also flexible. There was a minor scheduling hiccup on the day of the work, but it was ultimately resolved and the project was completed on time. Most importantly, the quality of the work was excellent and I would definitely hire again.

We had a wonderful experience with Buono's Flooring! From the great follow-up and communication to…read morethe excellent crew, everything was handled with care and professionalism. Lou and his team was friendly, efficient, and completed the work right on time. They also left everything spotless when they were finished. We couldn't be happier and would highly recommend Buono's Flooring!

I live in a 14 unit condominium in Brooklyn and our building was interested in re-doing our…read morebasement floor. Since it was painted concrete with different elevations/rough textures, the paint was chipping from high traffic and it was difficult to keep sanitary. We wanted something extremely durable and long-lasting and research led us to an epoxy floor. We did some research online for local epoxy flooring contractors and saw the professional website and great reviews that Epoxy Floor Now had. I submitted a form on their website and Vinnie contacted me quickly to schedule a time to walk through the building. Vinnie was great on the first meeting. He was prompt, very professional, answered all the different questions we had, and took time to understand what our goals were and what the scope of the job would be. He quickly sent us a quote which was very reasonable. He was very patient waiting for us to get building consensus to start the job and was not pushy or aggressive in following up, which I really appreciated. He was also not an upseller - I actually asked him about an upgrade called an epoxy cove which I read online and he gave a reasonable price for it to be added on to the job. Vinnie worked directly with our management for payment and was always available for email/text with the 100 questions I had since it was going to be our building's biggest upgrade so far (new building). The job took 3 days, exactly what Vinnie quoted, and each day the crew of 4 arrived promptly and most days stayed late to finish up for the day. They were respectful of our building, took time and care to ensure the job was done correctly, and were very neat with small details. At the end, Vinnie checked in to ask for our feedback and to make sure we were completely happy with the work - we certainly were! It's like we have a new basement now, and it was well worth the money and effort to provide a decades-lasting upgrade to our building. Thank you to Vinnie and the team for such a great experience!

scams. They got a much of my personal information for no reason and said someone will be here at…read more3pm to see the place no one called or show up. is a complete waste of my time.

SECOND REVIEW: I just coordinated another job for one of my…read moreclients and hired NYC Stone Care. The company did a PHENOMENAL job! In fact, the stone looks better than when the apartment was brand new since they polished to protect from moisture damage. This company is fantastic. I would give it 10 starts if possible! ORIGINAL REVIEW: I recently needed a slate bathroom restored. After completing several online requests one night a representative contacted me the very next morning. A few days later an estimator met me at the property and educated me on what needed to be done. Once we decided to move forward with the job the office sent the required Certificate of Insurance exactly as my co-op needed it. When repair day arrived the team showed up on time, was polite, protected the surrounding area, and completed the job in a timely fashion. The company is very professional and does a great job. I am impressed. :-)

Horrible company. They destroyed a 16k Saarinen table and keep charging me for the service. Happy…read moredo discuss with anyone considering them as a marble company.

I've now used Wood Flooring Masters for two different homes, one in NYC and one in CT and I can't…read morespeak highly enough. The value for the price is best in class and the crews are incredibly hard working. They moved quickly, deliberately and handled anything unexpected (which is always a fair amount when you're dealing with houses that are centuries old) with ease. Highly recommend for anyone who is looking to bring new life back to their old floors, and refinishing original hardwoods is almost always a better option for a million reasons than installing new.

Updating review from 5 to 1 stars…read more The floors were done good. However when we moved, we realized that the work had left sand everywhere. The workers didn't make an effort to vaccum the sand. Our newly painted apartment destroyed. They also messed up all our molding and stain is everywhere. I initially gave a 5 star review for bang for buck. But now the value is gone considering we we will have to fix so much. You get what you pay for I guess.!

Absolutely incredible work! My floors look magnificent. They were 60 year old floors and not such a…read moregreat shape, that had been botched up by a previous Job just a few weeks ago. This company came and made them look brand new! They were so extremely helpful, coming on time, an incredible price, communicative, responsive giving great advice and going above and beyond. And. Very professional!

Tatyana and Alex are simply the best! Professional, extremely accommodating, honest, and no…read morenonsense. Out of at least 10 different flooring companies I reached out to, they were the most knowledgeable and responsive - always got back to me within hours. Their pricing was the most reasonable, and most importantly, their expertise in flooring really stood out. We had to change the start date of the project 5 times because of a leak that happened before closing, and they were always very accommodating. Upon a last-minute request, Alex came out to meet with us to inspect the water-damaged floor and gave us an estimated timeline of the repair, and he finished the project without delay (unlike many contractor horror stories we've heard). They saved us so much stress as a new home owner dealing with severe water damage. The new floor came out absolutely gorgeous and we're in love! Our friends and family who have seen the new floor all keep saying how good it looks too. It was such a great experience working with Alex and his team, and we would hire them again in a heart beat!

My father noticed some people working on a project nearby so he inquired more information. He…read moreneeded his sidewalk to be completely redone at his house. Jose and his team responded quickly and gave a fair quote. The work was completed after a few days. Very professional. Highly recommend. Great work. My father was very pleased. A neighbor decided to save a few hundred and went with a different company. Let's just say he should've simply paid the extra money.

The owners of the apartment building I manage have very high expectations, so I called five…read moredifferent waterproofing companies before choosing cement tech. From the start Jose responded immediately, he was very courteous and professional, and on the other hand extremely prompt and punctual in coming out to see the property. He took plenty of time to explain the job so I could understand what work was being performed. He measured and got me the quote. In addition this company offers very competitive prices. The Project took about a week the site was left clean ,the workers were on time and very polite. Thank you Jose,for your Great Service and Professionalism! We Will Definitely Use your Company on other FUTURE Projects!

My bathroom floor is a very small marble tile with LOTS of grout lines. It was looking very dingy…read more Sir Grout came in and not only cleaned all the tile, but re-did the grout where it really does look like a brand new floor. Matter-of-fact, the grout color they used (oyster) looks much better than what I previously had (a bright white, which turned a very dingy dark brown over the years). Would definitely use them again should my floor need a touch-up down the road.

I asked for a quotation and was contacted by someone named Stephanie. I had already submitted my…read morerequirements clearly over email, but she insisted on a video Zoom call first. Instead of listening to my explanation, she accused me of using a marketing gimmick and abruptly hung up. Extremely unprofessional and rude. A company that refuses to put things in writing and can't even confirm whether they can meet a simple requirement (such as providing a printed logo certifying work done/warranties) is not worth your time. Run away from this company!