We went in today, it was busy, but who could have predicted how poorly they would handle it?
We stood in line at the register to make a return for 15 mins then when it was our turn we were rudely informed that "she doesn't do returns" and to go to a different line.
We stood in a new line for about 5 mins and were told by that cashier that she doesn't do returns either and to go to line 1. I let her know that line 1 was down and had been the entire time we were there. (Which she should have been aware of)
We went to the line the 2nd cashier motioned us over to, and waited AGAIN.
While we waited, the 2nd cashier led customers behind us to line 1 and opened it.
We eventually got our return done, after over 30 mins of being in the store, several flat out rude and unhelpful staff members, and with the cashier supervisor simply standing around doing nothing but watch the entire time.
Hobby Lobby is not the only craft store in town, yet they act dismissive and rude to customers.
I've been on the other side of customer service, their behavior was flat out ridiculous.
Shop at Michaels, or Joann Fabrics. If you want to be treated like crap, shop at Hobby Lobby. read more