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    Hobby Lobby

    2.8 (39 reviews)
    Open 9:00 am - 8:00 pm

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    Multiple descriptive words for the location of the item that was being looked for

    I frequent this Hobby Lobby location quite a bit and unfortunately the customer service is becoming worse each visit. While I don't want to take away from wonderful employees like Donna, who was the saving grace tonight. The rudeness of Maria needs to be addressed. I came into the store looking for an item and after walking the store, I was unable to locate it. It was at that time I noticed Maria completing a task and asked if she could help point me in the right direction for the item. I held my phone up to show her and her response to me was "well, you see where it says scrapbook. That's where you need to go." In the phot below, you can actually see that there are several different descriptions and I only requested assistance because I was not able to locate it walking the store on my own. The item was later found in the area of the vinyl for the cricket machines, a few isles over from the scrapbook isle. I'm not sure if Maria is unhappy with her job, the tasks given to her, or just life in general but she is a representative of Hobby Lobby and isn't doing very well. Thankfully, Donna was an amazing person and apologized for the interaction we received from Maria.

    BEWARE of the gorilla glue and a rude manager. Went to switch out a dried gorilla glue that was not dried out and low and behold all three I picked up were dried up. I took the 3 up to the refund register and told the Nice gentlemen that the glue I bought was dried up and was going to switch it out with another one and all 3 are dried up as well. He said oh we got to look into that and was going to leave the glue behind the registry meanwhile the Manager came up and asked what's the problem we told her and she took all 3 DRIED UP glues and put them back on the shelf and I said they are dried up and she said no there not other people don't have a problem with them who does that I know a UNPROFESSIONAL RUDE MANAGER that's who. So I'm looking out for the customer myself and are warning you, BEWARE OF THE GORILLA GLUE at this location Rogers rd

    Bathroom toilet

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    4 months ago

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    1 year ago

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    11 months ago

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    10 months ago

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    1 year ago

    Always fully stocked, friendly and pleasant experience! I shop here many times a month for all my craft and decor needs.

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    2 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    4 years ago

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    11 years ago

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    8 years ago

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    11 years ago

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    12 years ago

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    6 years ago

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    5 years ago

    The staff here is very nice and welcoming. This Hobby Lobby is always clean and organized!

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    4 years ago

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    11 years ago

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    7 years ago

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    Ask the Community - Hobby Lobby

    Review Highlights - Hobby Lobby

    Always nice workers with good sales!

    Mentioned in 2 reviews

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    My heart is full. I have searched high and low, and have finally found a place where my household…read moredonations will go to a good cause. One hundred percent of the proceeds of items sold at this shop funds the Helotes Humane Society located right next door. The old house is the thrift shop. A driveway with a sign for drop off will direct you to the back of the house. A large sign is posted on the fence of items they do not accept. All the items sold at the thrift shop are well organized and labeled nicely. There are so many good finds! Lots of antiques and vintage items too. The ladies that work at the shop are very kind, friendly, and helpful. I bought a vintage knit nativity scene that I absolutely love, Christmas lights, coasters, and a tree skirt. They offer military discount on Thursday and senior discount on Friday. I had a blast at this shop and will be back. Besides the Helotes Humane society next door, there's also a small dog park behind it.

    I just visited the shop with my Mom for the first time this morning and was so impressed by it. The…read morestaff is amazing, helpful and attentive. The shop is well organized, doesn't smell bad like other thrift shops I've been. The merchandise is organized and clean. They have a very good and clean bathroom and fitting room. They also hold your items at the cashier , so don't have to drag the basket around. Prices were amazing and even bought a fenton glass basket with a huge discount! We for sure will be back to this treasures filled thrift.

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    12/2023

    Hobby Lobby - artsandcrafts - Updated May 2026

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