I really like the hobby lobby. It is a great size and well stocked with a lot of things! Customer service is good, sometimes there may be only one or two cashiers and the lines get long, but they move fairly quickly. I have always been able to find gifts and decor at this store. I even come here for plain shirts- for designing, and wall decor. If you check out their website they always have sales, and coupons for different items. read more

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I could spend hours walking around Hobby Lobby and filling up my cart with interesting and unique items I never thought I needed! From crafts, home decor, and garden to holiday, floral and storage, there is so much to shop for! I'm a yarn fanatic and they usually have yarn 30% off every other week. Holiday items go on sale just before each holiday and there after. You can find a lot of good deals. Service is good. It seems like they could always use more cashiers. The ones that have helped me have always been friendly. I honestly don't know how they manage to go home with a paycheck! read more

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Service definitely needs improvement. Certain workers pick and choose who they are courteous to. I went to get some fabric and noticed the customer before me was treated respectfully and the worker had a full conversation with them, yet when I went to get my fabric cut, they didn't even acknowledge me or speak to me. Instead they made a comment to their coworker about how much they had to cut for me. They didn't even acknowledge me when they were done either. Horrible attitude. read more

This is the place you come to if you would Like to be racially harassed. I have never felt uncomfortable shopping here till today. An employee by the name of Donna was yelling across the store at another employee about kicking girls out for being loud. My girls were being a little loud as they were excited about doing crafts in the summer but nothing crazy then some laughing. She then proceeded to say that we should be kicked out and sent back to our country. That those "kind of people" don't know what it's like to get in trouble and need to be taught by being sent back. Although we are of Mexican descent we are U.S citizens and should not feel attacked by a business by their employees while giving them out money. I should also not have to clarify to staff my citizenship status while shopping.I will not be supporting a hobby lobby any longer! It's literally an arts and crafts store they are supposed to bring and create joy. Instead we were met with profiling and hate by a stranger. Worst place ever. read more

I frequent this Hobby Lobby location quite a bit and unfortunately the customer service is becoming worse each visit. While I don't want to take away from wonderful employees like Donna, who was the saving grace tonight. The rudeness of Maria needs to be addressed. I came into the store looking for an item and after walking the store, I was unable to locate it. It was at that time I noticed Maria completing a task and asked if she could help point me in the right direction for the item. I held my phone up to show her and her response to me was "well, you see where it says scrapbook. That's where you need to go." In the phot below, you can actually see that there are several different descriptions and I only requested assistance because I was not able to locate it walking the store on my own. The item was later found in the area of the vinyl for the cricket machines, a few isles over from the scrapbook isle. I'm not sure if Maria is unhappy with her job, the tasks given to her, or just life in general but she is a representative of Hobby Lobby and isn't doing very well. Thankfully, Donna was an amazing person and apologized for the interaction we received from Maria. read more

Hobby Lobby - Multiple descriptive words for the location of the item that was being looked for - Arts & Crafts Near Me - San Antonio, Texas

Always fully stocked, friendly and pleasant experience! I shop here many times a month for all my craft and decor needs.

Crafting supplies plus but not cheap! Mum supplies sometimes wiped out and a little pricey. If you're only making 1 then may not be too bad but start shopping early because they run out of everything. Frames, paint, glue everything you need to craft and when they have sales, can be a good deal. Closed on Sundays and at 8 pm read more

This Hob Lob has the best selection I've ever seen! Lots of decor and great discounts all the time. Returning items is easy too. Staff is nice. Fun to browse for hours. read more

The employees need some customer service training. When you ask them questions or need help it's like we are bothering them. If they don't like their job nor take pride in helping customers get rid of them. Also, please train them to not only follow people of color in the store. I was in the section for bridal and the fake flowers/vases (w/ my 3 month old) and workers kept following me around. I have money, run my own business, and a retired military veteran. The products are great, it's the people that make this location suck. read more

The place is pricey with no discounts for veterans or teachers. Quality better at Jo-Ann's or Michael's. Avoid the hassles of returning defective products when you can spend money wisely and get discounts elsewhere. read more

BEWARE of the gorilla glue and a rude manager. Went to switch out a dried gorilla glue that was not dried out and low and behold all three I picked up were dried up. I took the 3 up to the refund register and told the Nice gentlemen that the glue I bought was dried up and was going to switch it out with another one and all 3 are dried up as well. He said oh we got to look into that and was going to leave the glue behind the registry meanwhile the Manager came up and asked what's the problem we told her and she took all 3 DRIED UP glues and put them back on the shelf and I said they are dried up and she said no there not other people don't have a problem with them who does that I know a UNPROFESSIONAL RUDE MANAGER that's who. So I'm looking out for the customer myself and are warning you, BEWARE OF THE GORILLA GLUE at this location Rogers rd read more

Hobby Lobby - Arts & Crafts Near Me - San Antonio, Texas

Came here to get cardstock Wednesday as it was listed as 50% off and I had a project that required some. I ended up needing more than what I had purchased, so I returned Friday while the sale was still going on. The aisle where all the scrapbooking supplies are, including the entire wall of loose sheets of paper and cardstock, had flyers saying 50% off. This time when checking out, the cashier says they are full price. I asked what had changed since Wednesday, and they said they were never on sale, despite the dozen signs up and down the aisle, because apparently they didn't have a certain sticker on them (which many of the sheets down this aisle also lacked). Apparently the original cashier wasn't aware of this little bait-and-switch. Every other item on this aisle is "The Paper Studio" brand (including most of the scrapbook paper and cardstock) that was on sale, but this one section is not, despite having signage that obviously implies it is. Also, there is a pad of identical paper for sale that IS "The Paper Studio" brand, but supposedly the loose sheets are not. I get the feeling someone is just too lazy to add the stickers to individual sheets/don't want to damage them, and this is just an excuse to nickel-and-dime the customers. UPDATE: I emailed customer service and they informed me that both managers were completely wrong and that the items I was attempting to buy were indeed included in the sale. read more

I'm not very fond of this store. Employees are probably able to give good advice on many topics, except art and craft supplies. I rarely advise an art student to shop here, and saying that makes me feel like an art snob. Employees here should be able to put the right parts together for a project. Which paper is best for charcoal, what ink is suggested for dip nib pens, what brushes do I need for tole painting? Management at hobby Lobby stores should devote some time to knowledge of their products, and less time to politics and religion of their employees. I also know that many people shopping here are craft vendors, artisans and teachers. There is no place I shop where using a tax exemption is more difficult than it is at hobby lobby. read more

It's a good Location. Just do not come if you are in a hurry. They take some extra time with the checkout lanes and are oblivious to the awkwardness it causes lol read more

I've given this store so many chances. Every time I go there the cashiers are super slow and my kids cry because of all the candy and toys they have near them checkout line. Today was no exception. Are they slow on purpose so kids can see all the candy lined up by the registers. I know this is a thing to put in check out lines at all stores but there's something about hobby lobby. Anyway my kids and the kids behind me crying. And also how hypocritical to wipe down the carts and scream at customers to wear masks for safety and health and then have all that candy there. Speaking of carts, I was going to take one and was yelled at because they were not cleaned. I'm ok, I'll wash my hands later, thanks so much for being rude. No words. Not much of selection for homecoming. Plenty of Xmas decor. Got out ASAP and went to Michael's where it was calmer. read more

Again, just like any old Hobby Lobby. It was clean, good customer service and half off Christmas decor - but I was looking for Christmas lights at a discount and they had none. They had plenty of other Christmas decor on sale though. Not a bad place to shop at. read more

I cannot with this store anymore. I walked into the store because I had to take a massive shit and as soon as I walked in the store the employees started calling me a bunch of slurs. I gave this store so many chances I will not be going back. They were really rude and not only that the bathroom was really gross I walked in and the bathroom had stunk like ass crack. The toilet was horrific too. DONT GO HERE read more

Hobby Lobby - Bathroom toilet - Arts & Crafts Near Me - San Antonio, Texas

Rude over the phone. Asked a simple question very nicely and got a rude response and hung up on before I can at least say thanks for their time. read more

I've seriously been going into the store for about 2 months for basic ribbon they have a sale on every other week. They are poorly stocked everytime. They never order more ribbon. I went in 3 weeks ago, and the whole ribbon section was destroyed. They rearranged it this week, but seriously everything was empty once again. It is awfully set up now. This is the worst hobby lobby I go to. Is it that hard to order what is not in stock? This isn't just with the ribbon.... It's with most things I go in for! I read more

Irate over the Hobby Lobby ruling from SCOTUS last year, I marched into my nearest Hobby Lobby intent on arranging wooden letters in such a manner as to announce my disgust with those clientele. Ah, that's a giant load of horse manure! I actually agreed with the decision but that's neither here nor there - now on with the show/review! The first time I went in Hobby Lobby I was expecting to see model trains, RC airplanes, those cool rockets that young boys build with the different sized rocket engines - so imagine my surprise when I entered this place and saw home décor, bric-a-brac, and all manner of knitting supplies! I half expected Rod Serling to step out smoking a cigarette! All kidding aside, I WAS disappointed that this was not what I had anticipated so I did a 180 and exited never to return....... until a year later when my wife wanted to pick something up from there. It's a huge store, bright and bubbly. Listen carefully and you'll likely hear Black Sabbath pouring out from the huge PL-89 speakers in every corner of the store - or maybe they're songs of salvation soothe the soul. Either way, you're going to find just about any old timey hobby stuff from knitting supplies, yarn, loops, thread, picture frames, bolts of fabric, and everything in between. Hobby Lobby also has a ton of home décor stuff like pictures and posters, picture frames (custom ones to order, too), posters, costumes, Americana, fake flowers (even jumbo ones) etc. Sign up for their email and get coupons emailed to you but remember, no discounts on already discounted/on sale items. read more

It's a hobby lobby, so what's there not to love!? Pros: -tons of stuff to look at so if you have time you need to kill head on in. -great selection of fabrics! -their app usually has a 40% off coupon loaded to it. Cons: -always long lines and it seems never enough cashiers. -Narrow aisles. You can barely get 2 carts past each other without bumping something. -the manager guy that always stands at the front. Yeah I get the whole loss prevention thing... but at the same time I always feel like a criminal while I'm browsing. It's annoying. read more

Sign up for emails - you'll get the scoop on weekly discounted items & usually a 40% off coupon. The check out lines takes forever, only 2 cashiers are usually working (very slowly, I might add). The store is always tidy & aisles are easy to maneuver. Seasonal is separate from regular items. Closed on Sunday's. read more

I love shopping at Hobby Lobby however this location specifically is run horribly. The lines to check out are always backed up. My last visit I waited almost 20min to check out. The restrooms are disgusting. I took my 3 year old to go potty and she was gagging from the smell and uncleanliness of the restrooms. Out of the 4 stalls only 1 was usable the others were either clogged with wads of toilet paper or still had feces. To top it all off I went in the other day looking for the ever popular letter boards and was told by an employee that they didn't carry them. I walked around the corner from where I asked this person and I saw an end cap full of these letter boards. The employees are clueless of what this location carries and unwilling to help. This location is the closest to where I live but I will gladly travel a few miles more to get better service. read more

I don't understand how people can be so rude. The store was a mess. Carts were everywhere you couldn't really get by. One situation where I tried getting by and two employees sighed in disturbance as if it was a bother to ask them to make a pathway for me to pass by. Another male employee didn't understand personal space especially with covid, especially. This employee was walking so close behind me I felt very uncomfortable. So many employees in the store but very poor customer service. Very disappointed with my overall experience. read more

Long lines!! No matter what day of the week of time of day, there are never enough cashiers. The managers are always too busy walking the front area like they are guarding the entrance instead of helping out. If the cashiers fail to deactivate your sensor they will make you make you empty out your bags and pockets. Items are always out of stock, or 1 or 2 of this and that. I would rather make the drive to the Rim or Bandera location. read more

Insane! I come up with several different items only to be told that they are not selling them today that they are only selling wall decor. I come up with at least $50 of merchandise all of which was on the shelves, I did not have to get a ladder to get up things were not being sold they were right at I level and they refuse to sell them to me because they said that this week was devoted only to wall decor. I hope they are satisfied knowing that they lost my business to the H-E-B that is right next-door. Never go to a hobby lobby if what you need is time sensitive or you need to pop in and out I guess since they may arbitrarily decide not to sell you things that day. read more

The staff here is very nice and welcoming. This Hobby Lobby is always clean and organized!

I love coming into this store because there is so much to choose from but twice now I've had a bad experience with the manager. A petite 40'sh Hispanic woman. She's rude & needs lessons on how to speak to customers. On one occasion I was in line waiting to pay when social distancing was being enforced. I was just over the tape on the floor & no where near the customer in front of me who was already at the counter & I was wearing a mask at the time ( I always wear a mask) and this rude ass manager proceeds to tell me in a loud voice in front of a bunch of other customers that I " needed to stand behind the line" meaning the tape on the floor. Talking to me like I was her child. She could have approached me to inform me or spoken to me in a much more polite tone of voice but she was in front of the cash resisters closest to the doorway. Everyone just turned to look at me when she said that. Another time I purchased several items & upon arriving home I noticed that I was charged full price for an item that was 50% off. When I went back to get an adjustment, this same woman tried telling me that I had been given the item at 50% off without even checking the sku number. The item she was referring to was a different item. She told me to come back with all the things I purchased so she could check everything instead of just checking the sku numbers on the receipt. She's a very rude person & needs interpersonal skills. I'm surprised more people haven't complained about her. read more

I love this store so much! I have never, not once, had a bad experience here. The store always has a wide selection of everything and is set up very nicely and very clean. A joyful experience every time I go here. read more

The Asian woman with the gold badge needs to have a retrain on costumer service. Absolutely rude to coworkers and costumers. Her face just has "I don't want to be here" permanently on her face. read more

Normally we like shopping at hobby lobby but I have too many bad experiences at this location. On two separate occasions I've taken my three little kids with me and grandma and of course when you are waiting in long lines the kids get anxious and they have a ton of crap sales stuff right at the registers. So my kids all pick up the candy and stuff . I usually pay first followed by grandma and both times the sales associate has accused my grandma of letting the little kids steal stuff. The first time we made it to the door when I realized my two year old was still playing with something and made him march back and put it back, but I guess the lady didn't see it. Instead of asking me politely to check for stuff in the kids hands or even accuse me, they accuse grandma! I wouldn't ever let me kids steal anything but if you guys had better customer service and not so long lines people wouldn't get upset with you! read more

Store is always clean and organized, pleasant atmosphere. Checkout always goes smoothly. No problems or complaints whatsoever. My daughters and I love to visit here often. read more

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Always nice workers with good sales! We shop here for stuff to put in my Step Dads grave. Now since we have been going so long my mom likes to look at everything! read more

Disappointed with today's visit to Hobby Lobby. I was there to return a few items that I no longer needed for my project "unused items of course" unfortunately I did not have my receipt to return my items but I wasn't looking for a refund to my account. I was solely asking for store credit so I could buy other things I needed and the manager "Francisca" would not allow that to happened I asked if there was any way she could look up my receipt with my credit card because it's been then before at other stores. Francisca did not answer my question but told me she'll return the items for .89 cents each when I paid way more for my Items. I Was disappointed that she even offered that us. Poor customer service. read more

I went to buy lamps that were on sale and made the mistake of not looking them over closely and when I got home I noticed that the lamp shade on one lamp has been cut with a box opener. I could not return the lamp shade and they were the lamps I needed and I had bought the only ones left. They also have a really bad selection of lamps as well as lamp shades so I had to go somewhere else to replace the lamp shades so what I saved on the lamps I paid on new lamp shades, read more

Go to get fake plants for my daughter-in-law & she fell in love with a hanging plant. Sign said 50% off, that was awesome, until we get to the counter & it wasn't. So very disappointed! This use to be my go to store not anymore! read more

This is my go to Hobby Lobby and I love it here. I could waste the day away browsing through the aisles and day dreaming about craft projects I could do. This place is for the most part well stocked, except for the time I needed orange deco mesh for Halloween and ALL Hobby Lobby stores in SA were sold out in the month of October (minus 1 star). Other than that fiasco, I've been able to find everything I've need to complete a project. I also love their weekly sales! The floor staff are ok, some are courteous and others seem annoyed when you ask for help. However, there is one particular young man I know to get help from as he is and working and super helpful. The other thing is that more often than not there's waiting in the checkout lanes, but this gives me the chance to pull up the 40% coupon on my phone. read more

I don't agree with those that don't like Hobby Lobby because of the SCOTUS ruling. All the owners wanted was not to have to pay for a drug that would abort a baby. We have people that care more about a pet than they do a baby. Now, if they don't want to have a baby, then they need to be responsible and take care of themselves before getting pregnant. Some people feel strongly and I don't think the irresponsible should be pushing to get what they want. Hobby Lobby was very willing and offered contraception. Why won't the irresponsibles take care of themselves first. I love the 40% off coupon and I always find great deals at HObby Lobby. I am thankful that they don't open on Sunday so their employees can attend church. read more

Had to return an item and get my money back! Item was unopened & I did have my receipt! The refund process was really quick!! Thanks Hobby Lobby!!!! read more

This store is the worst for checking out. ALWAYS lines a mile long with two cashiers, while the 'manager' stands at the front and 'supervises.' read more