I like Hobby Lobby. I was happy when they opened the Henrietta, NY location. I have been treated well there. BUT today's experience I'm not happy about. I wanted to purchase a box of blank cards with envelopes. There was only one soft Ombre box left but the bottom of the box had been ripped open where part of the opening was missing, and the box looked beat up. The top of the box looked as if someone had opened it and tried to tape it back with tape that was clearly dirty. I decided if I could get a discount for it because I had no idea if all the cards or envelopes were still in the box; then I would buy it. The cashier asked the manager if it could be discounted because of all the damage to the package. The manager a young woman looked at me and said no and that it was already on sale. The cashier apologized and told me it wasn't. I was told by other staff because of the condition of the box it should have been closed out as a damaged item, which it was. The bottom line is I don't like to pull the race card but the look I got from that manager made it feel that way. Even after I declined that item and paid for the other items I had, I looked up to see that manager standing at the end of the next register staring at me with a grin on her face. At this point I don't think I will ever return. I will just stay loyal to Michael's, I have always had good experiences with them. read more