I don't usually write reviews, but I had two uncomfortable experiences with the same employee (Silvia G) at the register. On my first visit, I asked a simple question about whether an item was part of the Easter sale and was met with "can you read?" At checkout, I was also told to hurry up, which felt unnecessarily rude. On my second visit, I returned a few items. During the process, she repeatedly examined each item, sighed, and showed visible frustration, which made the interaction feel awkward and unwelcoming. I understand everyone has off days, but customer-facing roles require a basic level of courtesy. I hope management takes this feedback into account. read more

It's my favorite store for holiday decorations. I have the entire set for Christmas Candyland yet I still go back to add more to my collection. The prices are very reasonable with good quality. I also wait for after season which is 80% or more. The staff are always nice and friendly. Don't forget to check their clearance sections where you might find random good items :) read more

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Worst service ever.full of incompetent people starting from the manager herself. They kept the return line intentionally longer and no help with most inexperienced person in the counter read more

I spent time in the fabric center on Wednesday. The employee was so wonderful with all of my needs. I am not a fan of their business model and investments but would go back because of the employee interaction. read more

Hobby Lobby really surprised me. I found so many unique things that I haven't been able to find anywhere else. Walking through the store honestly felt like a little girl in a candy shop. I'll definitely be coming back. Also, the lady at checkout was incredibly kind and helpful, which made the experience even better. read more

They don't follow their own return policy. My son bought some art supplies, one day, changes his mind and wanted to return it the next day and was refused the return. The receipt says we will gladly refund or exchange any item within 90 days if you're not satisfied with your purchase. Not gonna spend any more money there. read more

I only come here when yarn is on sale because they don't accept Apple Pay. Last time I was there I asked if they still don't take Apple Pay and the cashier went off on a weird tirade about how she hates Apple Pay, they will never accept it and she personally hates it and has never used it and never will, and claimed that everything would cost more if they had it, she just went on and on, finally finished with "I am not going along like a sheep" I have been using Apple Pay for years and I have never been charged extra for it and I don't know how she is such an expert on something that she has never used. They really need to train their workers to keep their opinions to themselves when they are working it's really obnoxious to insult customers who are there to spend money. read more

For some reason there's always tons of workers walking around the store but only 1 register open everytime I go. When the single cashier calls for backup on the intercom it still takes them a long time to realize they should open another register. read more

Cool store, clean and very well organized. Lots of choices, lots of home decoration, lots of arts & crafts materials, plants and lots of sawing materials. Staff is nice, my wife and I have visited this particular store a lot of times, and it has always been a good experience. Excellent place to just walk around and get some decor ideas for anything. read more

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Hobby Lobby continues to surprise me with the items they have. Came in looking for some specific items and was very surprised that they had them all. My wife needed some things and believed they would have them. So I go in and ask the staff and they showed me exactly what I wanted and I got them. Will be going back to get stuff for my grandsons next time. read more

love this location, tons of people to help when needed. a variety of items for decorations and parties to choose from. Make sure to allot more time to shop around, the store is like a superstore. read more

Everything you need for fall or Christmas in one place. Amazing prices and the quality is great. read more

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I'm not a crafter or perpetual decorator so this is literally the second time I've entered this brand. That said, I had a specific task but had time to wander and - Wow - this place can be dangerous?! They have everything and it's really affordable?! The store is huge and I needed everything to create a gift basket (minus contents). The ladies at the front couldn't have been more helpful and had good suggestions. Thereafter, I had other questions and a nice worker happily took me to the right section. The service is really top notch and equally great at checkout. I'm raving because great service is a rarity these days. Everything I needed, plus genius additional finds for gift basket were in stock. I love one stop shopping and this store delivered. Plenty of room to maneuver, delightfully bright and thoughtfully formatted. read more

Highly recommended. The staff is friendly and knowledgeable. Shelves were stocked and organized. I met a super sweet lady organizing the clearance section. read more

Came here to buy beads before no problem.Visted again only to be followed and watched by an employee, I was followed in and out of isles and to the end of the store?Wow suddenly theres lots of restocking to do! How are you restocking the opposite side of the store with no cart? (Photo and video for context) I almost couldnt believe what was going to happen, I knew to start recording to protect myself. All employees were beginning to stare and a manager even started to follow me from behind. I confronted them only to be told that theres lots of shoplifting in the bead section and I wasn't being followed. Which is so contradicting!You're admitting to accusing me of stealing but not taking accountability! The attitude of the employees were condescending to make things even better! read more

Hobby Lobby - Women who followed me from the beads section to the very end of the store not only that she followed me in and out of isles? - Arts & Crafts Near Me - Foothill Ranch, California

I personally love Hobby lobby. I think there's something for everyone there and everyone's always pretty pleasant except for today. I asked a girl named Barbara where the bathroom was and she said "keep going straight,you don't need my help with that". I did keep going along the wall at the back of the store and did find the restroom,but the more I thought about how she said it to me the more upset it made me. I could tell and could also bet 1) she's not a Christian 2) She's always grumpy and 3) she probably just started working there. When I finished with the restroom. I looked around for a manager, but it was pretty busy so I decided to go get her name (that's how I knew it was Barbara) and when I did, I heard her snapping at a coworker named Shelly saying she didn't care about stocking something Shelly was mentioning working on. for some reason Barbara is very grumpy? Hopefully management sees this to make sure she's not grumpy all the time otherwise Hobby lobby probably isn't a good fit for her. read more

Really glad I stopped by. Pleasantly surprised by their Fall offerings. Even had some really cool kitchen gadgets that were on sale! Saw some model kits and will get my husband to check it out. Also appreciate this lady Alecks who really helped me and my bestie find all the fall items she needed. She was thorough about checking my items off. Knowledgeable with the store's offerings. Even gave me some great design advice while checking out my stuff and packed my items carefully. A positive demeanor, a great smile from her was such a breathe of fresh air compared to my other meh experience before at this store. Will definitely come again. read more

Hobby Lobby - Hobby Lobby Fall Offerings - Arts & Crafts Near Me - Foothill Ranch, California

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I am honestly so confused at how the checking out system works at Hobby Lobby. There are so many sales going on but the cashiers have this "cheat seat" to work off on? I asked her why they can't just scan the items instead of looking for a code for every single item. She told me that they don't scan and instead, they have to manually enter a code for every item at check out. It is no wonder that the checking out process takes so long. Imagine someone in front of you with 50 items? That is 50 items MANUALLY entered. I am also pretty sure they missed the discounts for several people because all they have to work off of is a little cheat sheet. I have no words.....the employees here also looked overworked and extremely happy. I was in a good mood at the start of my shopping trip there and it just turned sour due to the environment. read more

Customer service at its finest. Every employee is super helpful, friendly, and efficient. Let's not forget they're never ending great deals and affordable prices. I can get loss here for hours. read more

Hobby Lobby - Arts & Crafts Near Me - Foothill Ranch, California

Managers at this location don't say hello, smile or even assist customers and staff. Like today when there was only one line open and it reached more that ten customers in line. They (with an attitude) finally got a clue to open another line. This was not a one time event, I see this kind of stuff happening all of the time in this store. Stop expecting your one or two cashiers to struggle to do all of the work to check customers out of these long lines, while you are just standing in a group with the other "higher ups" doing nothing like usual. Maybe you should downgrade your current managers into new roles as overnight stockers instead so, they don't have to interact with actual humans. Then you could hire a new management that are actually friendly and helpful to customers and staff. read more

I want to give this store a higher rating but because the people that work there just aren't that friendly is why I chose a three. The store itself is pretty amazing. You can find more than you hoped for in decorating, crafts, art work, some small furniture pieces and more. It's clean and well organized. There is plenty of parking too. The male cashier that checked me out was very friendly. The rest of the help never says a word to you. No smile, eye contact, greeting or even asks if you need help finding anything. I almost don't feel welcome! I can't tell if they are unfriendly or just hate their jobs. Either way, this store needs some training in this area. read more

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Terrible service. I am waiting in line for 10 Minutes simply to check out. Then, the cashier tells me she is closed although she is checking out the person in front of me. Seriously? No sign to say closed. I am standing in line. And you tell me now that you are closed? And the manager is standing right by the cashier. No offer to check me out. Totally disappointing service. And retailers question why consumers prefer online shopping instead of going into a store? This is exactly why! read more

This experience made me question- what happens behind closed doors?! I was shopping for shirts in the back of the store when I heard a manager berating an employee. I look over and there they are in the managers office with the door wide open. The manager was yelling at the woman and being super condescending 'do you know what open availability means?!'. As a manager myself, I understand how difficult is it to accommodate everyone's schedules however raising your voice at an employee and belittling them is never the way to go about it. Besides that, it was happening with the door open; right in front of a customer's face. I know this store is old fashion in a lot of respects but in 2023 employee rights are mandatory not optional. Regardless of the employees attendance record, she did not deserve to be treated that way. I will not be back to any Hobby Lobby and I hope this review will create some leadership changes at this location. read more

Holy moly! This place is awesome for arts and crafts, as well as hobbies and decor. I love the different styles of home decorations and seasonal items and that they're always on sale or come with a coupon if you sign up for their emails. You can come here and never pay full price for anything. How could you not like Hobby Lobby? I love shopping here and enjoy updating all my home items. read more

This store is enormous!!! I was overwhelmed with the amount of stuff here. It's like a Jo-Ann on steroids. I came for a picture frame (they have tons) and continued walking around, up and down the various aisles to see what all they carried. Vases, flowers, fabrics, ceramic wear, framed pictures, signs, holiday decor, models (i.e. - cars and airplanes), candles, and every art supply imaginable. Tons of home decor and completely useless knick knack stuff. There were plenty of employees around and one that I stopped was happy to answer my questions. I'd be surprised if you couldn't find whatever hobby/craft/home decor item you were looking for here. Closed on Sundays! read more

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I always love shopping at Hobby Lobby. So many great decor items for the home, endless options, I could go crazy here. Prices are fair, especially since they rotate and half the store is on sale one week, the other items on the next, so it is worth waiting a week if what you see is not on sale. Service is great, store huge and well stocked, my favorite home store to shop at! read more

Hobby Lobby - Arts & Crafts Near Me - Foothill Ranch, California

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Ordered a custom frame and it came back damaged everywhere. They ordered another one for me and it came back worse. The frame was over $100. I saw how they house they frames they are not protected, but just hanging on two metal wall mounts with other frames banging up against the others. Go somewhere else for your custom frames. read more

Shopped today, Labor Day and was sort of surprised there werent any Labor Day Sales at all.... Some things that were 50% on Saturday, were no longer 50% today, so I decided against purchasing them. The checker we had, in Line 2, was incredibly slow. It was the return line, so we couldnt change lines. Incrediblyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy slow. Other than that, its just like any other Hobby Lobby :) Glad there is one closer to my house now though, Laguna Niguel was a bit of a ride. read more

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it was my first time ever going to a Hobby Lobby and i have to say this place has so many cute little knickknacks. I wandered into the store because I had heard from friends that this was a perfect place to buy stickers! While I was checking out the cashier, Bonnie, was such a sweetheart! I didnt know that the stickers were 50% off but to my surprise they were! Bonnie was very kind and helpful,, our conversation was short but rather pleasant(: so thank u bonnie for having such a sweet deposition. i will definitely be returning!! read more

Hobby Lobby - the stickers i purchased (: - Arts & Crafts Near Me - Foothill Ranch, California

Love the store itself, but unfortunately the employees couldn't be ruder, and I'm sad to say this, but this but their manager was the rudest of them all! read more

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The manager that was called over to help was a hoot extremely rude and unhelpful Went to another location to make my return and not one problem did I have So unfortunate that I had to make a farther drive for my return but it was worth my time at the end of the day because I got better service and was able to get my money back Foothill location do better read more

Omg, no joke on most of these employees. One of them was fixing the endcap display and almost backed up on to me. I said, "Oops, sorry excuse me." This guy couldn't be bothered to even look at me. This was Saturday 11/19. Sure you have cute stuff, but that's not enough for me to return. read more

I've been looking for an art and craft store for a few years, up until now I've been going to Random little shops and I stumbled on HobbyLobby. I thought this place was amazing but When I asked where something was I was ignored and the employee just kept walking, Then another one walked away so I just left. I don't think I'll ever come back to this place ever again, how is this place so stocked with so many idiots around? This is by far the worst place I've ever been to! read more

You can find some unique items but keep in mind the customer service is virtually nonexistent! I should have read the reviews before.

I like this store i just wish they had more cashiers, you have 1 person working and 3 watching, they must be union

First time shopper and definitely the last time I'll go there. There was absolutely no customer service! Not one person smiled or said hello, and I passed at least 5 employees. Are they just unhappy? I work for a retailer where this type of environment would never be tolerated. Even a supervisor person felt it was ok to talk down to a employee while I was right there, he needs to be treated the same way! It was s totally uncomfortable experience, all while the song, "yes Jesus loves me" is being streamed. The manager needs to re-think his values because I just can't imagine how anyone can work under that atmosphere. Maybe it's Hobbys business practice..well that's not very Christian is it? 2019/12 Management must've changed because I recently went in to shop and the store is neat, clean, easy to shop and the manager Larry, was very helpful. They could say Hello now and then but altogether a pleasant shopping experience. read more

The Manager Julie should be fired. She's so rude to customers. She was so rude to myself in front of my 2 year old kid. Yes. I'm the guy who buys toy cars for my todler. She's rude. Obnoxious. She shouldn't work with the public. Along with her yes man assistant manager. The rest of the staff in the store are brilliant. Very assertive. Nice. Polite. It's a shame, that the 2 top staff in the store act so unprofessional. I think the Dollar Tree would turn them both down for employment. They both couldn't organize a bingo game for old people, or organize a tea party. Be warned people. You'll know her right away. No smile to the customers, and looks like she doesn't want to be there. read more

This store has an excellent fabric department. Very organized and Megan, the fabric lead is very knowledgeable about the products offering excellent service and a great value. The store overall is very well laid out and organized making it easy to find what I need. I am an engineer and when I come in for something I need it's easy to get in, get what I need and leave quickly. Good shop. read more

Hello Hobby Lobby Team, I just wanted to rave about an employee of yours that always gets me coming's back to your awesome store. Her customer service skills, friendliness, and smile make my day. Her name is Megan and she works in the Fabric department. Her professionalism and positive attitude make my experience at Hobby Lobby amazing and I refer all of my friends to this location because of your phenomenal employee. Thank you for hiring such a true asset to your company. Please make this awesome person manager because with her personality more will come to this store! She is the definition of customer service. All the best, Ashley read more

The only star is for the actual merchandise sold in the store, it's so big which makes it so exciting to browse around, but disappointed is an understatement with how I felt leaving. Most if not all of the staff including the manager are the most rude, condescending, & unprofessional group of people I've witnessed in a work environment. I just wanted to shop for beads with a friend & we had an employee following us for at least 10 minutes, very clearly suspecting we were shoplifting. Never shop here unless you wanted to feel uncomfortable & watched. read more