I don't often get to visit this store and when I do it's because there is something on sale that I hope to purchase. But on my most recent trip I was hoping to purchase some scrapbooking items that were 50% off and before going to the store I checked on their website if they are indeed on sale so when I found those items just to be sure again I was hoping to find a price checker at their store and I didn't find any. Finally went up to pay for the "sale" items and I ask the cashier if she can scan these for me to make sure if they are on sale or not. She didn't even scan it and all she did was look on her binder where the weekly ad is and she based it on that and she said no these are not on sale. It's just a weird technique how they check for sale items. Usual it's already reflected when an item is scanned. But I guess in their store they have to manually change the price at register. read more

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they made fun of me whejnym card declined. I have money I swear :( the custodian said we were dumb for not knowing where the arts and crafts section was. mean :((((( but phenomenal yarn and thread section. breathtaking even. love you guys but wony be coming back soon. it was a toxic relationship and it's for the best. read more

I WANT to LOVE Hobby Lobby! I DO! I love the products & the music. But the lines are so long. Today the manager stood & watched as one poor clerk dealt with our huge line & complicated orders. At long last, someone showed up to open a second register. After I checked out, I asked the manager why she merely watched as the lone clerk struggled. She responded that she had called for help, but it took a long time for help to arrive (a/k/a "not her job to check out customers"). I had literally just walked through the entire store & witnessed only 2 who were actually unpacking inventory boxes. When staff is too "busy" to check out customers, then what? So frustrating... read more

Hobby Lobby labels itself as "floral (plastic), hobby (models, etc.), crafts" or something related to the home. many 50% off signs are prominent thruout. obviously, markup is very high.. Hobby Lobby is a mix of Michael's, Joann, and other arts & crafts stores. Hobby is one stop shopping for accessorizing the home and oneself. Hobby will be on my go to list if i need some arts and crafts stuff. take outs: -closed sundays, closed by 8 daily. -lines to paid, heartell scanners not used. -clean, large aisles, goods neatly stacked and sections labeled. -parking almost scarce..... read more

Adrianna (Martha) Clare in the Custom framing department just finished 5 pieces of art for me and they came out amazing!!! My previous experience with getting a custom frame literally left me traumatized. My first time was at a private shop where I eventually payed 375$ for ONE piece to be framed. I had 6 other pieces that I just kept unframed in my closet because I didnt want to spend thousands to get them framed. My dad told me I should check out hobby lobby and when I went in Adrianna spent the good portion of an hour to find me the best discounted frames combinations. 2 weeks later I have FIVE beautifully finished pieces for.... $208 !!!!!!!! read more

My favorite place for home decor at wonderful prices!! I don't know how they can get away with selling everything at such great prices, especially the featured sale items! And I think the quality is much better than many home decor places around this area. Sales people are really nice. For home decor, everything is laid out by category., I.e, Kitchen, Men and Sports, Kids Room etc. Things are not junked together but artfully and thoughtfully displayed. Excellent greeting card section...DaySpring Greeting Cards sold in boxed collections - I love that! Art and photo frames, books. And whether you need to buy just a little gift or a special occasion gift, you will find it here. Crafts, yarn, excellent floral section, and fabrics also. I could spend hours browsing! This place is such a relaxing and fun place to shop. Just remember that they are closed Sundays. read more

Even though the last time I came to this hobby lobby I was followed by two employees to the point of it being ridiculous despite my never having the slightest intention of shoplifting or doing anything but buying craft supplies, and despite the manager being absolutely awful for NO REASON, for some reason, I decided to AGAIN, make the trek to this place from the city because I really like the store's selection. But the second I walked in, the manager kicked me out. She didn't give me a reason other than to say she can refuse service to anyone. I tried to get her to be reasonable considering I had just paid for the BART from San Francisco and then a Lyft from the station to this hobby lobby for both myself AND my friend. But she didn't care. She kicked me out. She said it was because i wasn't able to pay for my items last time. I want able to pay because I had planned to use touch pay. Upon finding out they didn't accept it, I had no choice but to leave empty handed. The manager at this store is an absolutely awful human. I left there today so angry I could hardly see. Avoid this place. There's a Jo a Joanne's right down the street where the staff was courteous and professional. This hobby lobby is the worse there is. read more

Is it possible to be too big? The choices are endless but I am completely overwhelmed. Maybe a great place to shop if you have plenty of time, but a quick trip in seems daunting. read more

It was my first time coming to the store in Concord and I was pleasantly surprised. What I did not care for was your young Hispanic employees who felt the need to be more concerned about what race I was than doing there best job for each customer. First they ignored me for a short period at the check out line then I was double charged for several items. Make your money forget about playing games with people because of their race. read more

This is probably my favorite store EVER! I usually spend about an hour (at least) every time I visit and only plan to get one thing. I just HAVE to look around. I feel that this location is filled with a very friendly staff. Sometimes the lines before very long. But most of the time the management staff will request for cashiers. P.S. Hobby Looby is closed on Sunday. read more

I was at the store 2 days ago when this woman came up to me and screamed at my face to buy carpets. Won't be going back.

I purchased 3 picture frames and 3 mattes last week. While installing one pic the glass broke. Today I went to return/exchange and was told by asst mgr and manager that they cannot do that. Manager, Nathaniel, asked if it was broken when I bought it. Why would I buy broken merchandise. I simply wanted to exchange. The return policy states that returns are accepted without receipt for exchange. I pointed that out to him. He was very rude and stared me down and insisted he could not exchange. I explained that this was defective merchandise and should be returned to the manufacturer. He continued with his rudeness and again insisted I could not exchange. As a 'Christian' run organization I am appalled at the lack of professionalism and rudeness by this manager. I didn't want my money back just an exchange. I have 3 prints and needed one more frame of the same kind. I ended buying another and after this unprofessional experience will no longer do business with them. Shame on them. Attached is picture of broken glass and their so called 'return policy'. read more

Wonderful store! Super clean, organized, and attentive staff. Everyone, customers and employees are well protected and conscientious of others by wearing masks. read more

I LOVE this place. I only went to this place once, but I love craft stores. If you love Joann's, then you will enjoy this place. I came in here to get supplies for terrariums, and they have two aisles of glass jars, vases, pots, etc. all on SALE. Actually, a lot of things were on sale. I bought moss from Michael's and I saw the exact same moss here but a $1.00 less! This place is so big; you could get lost! But I don't mind getting lost in a craft store haha. They even have furniture in here that they say is always 30% off (something like that) and the cutest signs to decorate your home with. The scrapbooking section is amazing (which I spent most of my time at) and they have a separate room for the knitting and fabric area. I was looking through the yarn; they didn't seem to have brands I've heard of before and most of them felt itchy so I will still probably stick to Joann's to get my yarn. read more

Stockton Hobby Lobby just lost a customer who spends a lot of money at their store. Totally understand and abide by early shopping hours for elders and high risk people, so please include this on your website for all to know. I sat and watched at least a dozen people being greeted at the door telling them this. Bad choice Hobby Lobby turning customers away when there is not one person currently shopping in your sore at 9:30. Will not be back!!! And it is your loss. read more

Vernon in framing is the man. He did a beautiful job on my mud cloth. There were so many issues to address in framing it. It was huge 75 x 42-ish, uneven & varied texture. Image final price - $340 was far less than what we were quoted at Joann Fabric - $1220, Aaron Bro - $780 & Michael's - $922. It turned out beautiful. read more

Hobby Lobby - Hobby Shops Near Me - Concord, California

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Had such a great experience in the framing department. We bought pictures for Christmas and went in to get frames. David, was extremely patient, helpful and full of knowledge. We will definitely be coming back given the wonderful customer service. David put such a positive spin in our day of shopping! It made me believe in customer service again. read more

I went to hobby lobby today to get a few things for my personal crafts. Stickers mostly and a small sewing kit for minor repairs on some of my favorite dresses. I know nothing about sewing mind you. I went to the fabric side of the store and asked an employee who was knelt down doing something if she knew where to find sewing kits. She looked obviously very angry that I bothered her, but showed me where to find the kits. I had a million questions but she ran off. I settled on just one question, getting the name of a tool I found. I went to the employee that helped me before, this time she was cutting fabric for a customer. I asked her what the name of the tool was in the kit and her reply was so nasty, the tone, how she said it, the look on her face, how she moved, like I threw her lunch on the floor and shat on it. Maybe it was my coffee in my hand, maybe it's because I had sunglasses on (inside, yes I know.) I was so taken aback I usually impulse buy a couple items but I had such a bad taste in my mouth from that experience I left the store empty handed. Michaels is bit pricy but at least the employees want to be there. read more

Hobby Lobby is a store that by its own nature sells itself. However, there are aspects and services that require some level of Customer service. Here lies the problem with this Concord Store. The store manager Dustin (in this case) doesn't care about the store or its customers. A simple framing job of 3 paintings and 22 days of waiting ended with me withdrawing my paintings unframed and with a distaste for this store. Definitely never coming back to this store nor will I ever recommend. The frame shop at best, a comfy place to lay out large format paintings. The service non existent. Sad affair of services. Thank you Dustin, I'll take my business elsewhere. I give the store a 2 star just because there are cool things there. read more

The store is well organized and clean! Your associate Jonathan is a gem - he is witty, fun, and personable. He made both my husband and I smile big time at check out! read more

First of all Robin was completely rude, told me she didn't care if I complained to her to corporate and said she didn't care if she lost her job. She talked to my sister and I completely rudely and made a scene. Nathaniel on the other hand was helpful and nice and we wanted him to continue to help us and Robin would not leave us alone. Their registers all broke and took the money from my gift cards and wouldn't let me use any other card to finish the payment since the system malfunctioned and completely shut down. They expected me to wait til next week to drive all the way back over an hour drive to try to pay for it again, when I asked if they could just take my gift cards and let me pay the difference (they had proof that hobby lobby took my money from the gift cards and they had proof on screen showing they took the money) Robin then told my sister she didn't need to be speaking with her and it's between me and her in the most rudest way ever. I'll never come back and I hope Robin does lose her job since she clearly stated she didn't care about her job and literally said to our faces and she didn't care about corporate or what they thought. read more

This store woukd bw PERFECT if it was ran properly. Human error is what makes mw cringe to come here. Ultimately this is how companies LOSE money. Everyday during the week day I come in to get in an out before work. Everytime ONE cashier. People with carts FULL. A customer service person who paces around looking busy but doing NOTHING to help. Doesnt even say hello. Like what are you possibly managing, one cashier and a super long dreary line in which you prove yourself useless and unable to assist? Not sure why this person can never jump on a register. I love Hobby Lobby, love the prices and products. The people make it annoying AF. read more

I went there with a bunch of questions for a project. The clerk was so helpful. Explained things and when he got technical I slowed him down and he spoke dummy for me. I got all my supplies and I will be back when I need more. read more

Ooohhhh I love this place! I've never been here before so I didn't really know what to expect. This store is like a mix between Michael's and home goods. If you need signs or wall decor, this is the place to go! They have wall art for man caves, cabins, ocean theme, girls room, boys room, laundry room, garage, superhero stuff,etc! I wish they had more disney wall art though. My husband thought this place would offer more "hobby" stuff so he was a bit disappointed, I however was not. Love this place and will bring my mom here sometime. read more

Hobby Lobby - Hubby liked the superhero stuff - Hobby Shops Near Me - Concord, California

Thank you to Joseph for helping me get everything on my list. It is so hard finding everything in such a big store when you're in a rush. Thank you once again for the excellent customer service !!!! read more

I am glad that I don't work here.... SO much cool stuff here, my pay check would go right back into the register and I would never have money for my mortgage! I'd be homeless, but I'd have a lot of fun stuff to play with! Thank you hobby lobby for coming to our city! read more

If you want to wait in line while Rick creepily watches the lines all just stack up, please feel free to waste your time. He did nothing but stand and stare, walk around, stare some more and then loudly announce he was going on break after we all finally got helped..while walking out the door. He was in a hurry for a cheeseburger based on the conversation outside he ran to have. Not having your flowers priced either sucks as well. I had to leave the register, walk back to where I got them....bring all of them back up to the register because only one of them was marked...while the cashiers did nothing except ask if I still wanted it since it was unmarked. Nothing irritates me more than crappy customer service. read more

I could spend hours in this store. As soon as I enter, the creative juices start to flow. It's a crafters paradise; whether it's knitting, scrap booking, or interior decorating there is a multitude of items to choose from. It can be a bit difficult to find staff to assist when looking for specific things, however the vast array of stock makes up for that issue. Be sure to download the app for coupons. The other plus is that coupons are almost always available. read more

I am writing an update for this store and upping my review to five stars from my previous four stars. It seems like the cashiers have gotten the kinks out and are doing a great job remembering what is on sale and how to use the cash registers. They are still required to get a manager's approval for returns though. The reason for the upgrade and update is that I stumbled upon their clearance section recently and was absolutely blown away! The section of the store I am referring to is on the right hand side of the store as you walk in. There is a row of maybe 4-5 aisles that have items at garage sale prices! I purchased a metal and canvas vanity chair with a Paris motif for $28 (originally $139) and wall art of the world made out of wood for my son for....$18! Items like these sell for so much more at the cute shabby chic/primitive stores I am obsessed with. If you see something you like but it is not on sale, you can either print up a 40% off coupon from their website or wait a week because it will probably be 50% the following week. They have tons of salespeople walking the store to assist when needed, too. You will love this store. The other day I kept hearing wild noises from a woman who sounded more like she was in a bedroom than in a store - it was her first time in Hobby Lobby and apparently she really loved everything she saw. Lol. read more

Walking in the doors it feels like entering Valhalla for crafters! What a dreamland. I mean they seemed to have EVERYTHING! However when you look a little closer you start seeing the REAL Hobby Lobby. We were shopping for model primer. There was an associate working on the aisle we were shopping. The primer we wanted was not on the shelf. When my husband made eye contact with the associate to ask her if it might be in back she looked straight at him, turned and left the aisle. When she reluctantly returned and we asked our question she petulantly replied "we don't keep back stock" and went back to ignoring us in the most un customer service oriented way possible, pushing past us on the aisle repeatedly as if WE were in HER way. After leaving that area disappointed we noticed other issues such as a dangerously unattended ladder left where children could play with it and other tripping hazards in the walkways. All in all I'd say they definitely have a lot of merchandise but the customer service sucks (at the front register all 3 were tied up with returns) and the store is unsafe for children. read more

Hobby Lobby - Child playing by unattended ladder. - Hobby Shops Near Me - Concord, California

**ATTENTION RAVERS & KIDS CRAFT HUNTERS ** First off, let me say this store is FREAKING HUGE, I literally felt like it was the size of 2 Home Depot's. I came here to check out their kids crafts (or as I call it the Raver craft section), but I was sorely disappointed after walking what felt like half a mile into the store and asking for directions twice. I expected to find an endless supply of kandi making supplies (beads, perlers, string, charms, etc) but the bead section is laughable at best! They had about a 3 foot by 3 foot wall section dedicated to beads in a store the size of a football stadium. Everything was packed in super small quantities, I believe they were all 50-100 count baggies, the norm is about 200-500 count packs in every other craft store I have been to. In addition they only carried one brand of these small packs, which I assume is their store brand since I haven't seen this brand elsewhere. The prices were even more laughable, double or triple the price of other stores for half the product. I was also surprised to see they didn't carry any bulk sized bags of beads in single colors or mixed. The Perler section was about the standard for all craft stores I have been to. Very small, unorganized, only 3 or 4 of the most basic colors in stock. Slightly higher mark up. Nothing worth buying. The charm section was also the norm: Decent sized selection, huge markup, buy 1 get 1 30% off type deals on charms. Nothing worth buying. I checked out a few other sections on my way out of the store as well and everything was either the same or smaller than other crafts stores with smaller store sizes. I honestly have no idea what the extra size of this store is dedicated to, it certainly doesn't seem to be a wider product selection. I will stick to Marshalls, Walmart, and online stores until I find something better. read more

If I can get paid to be here, search the aisles, diy stuff all day, I would be rich!!! I love this place. So many things to look at and your imagination runs wild. From crafting, puzzles, holiday décor, home décor, frames, etc. I don't really ask for help here, but when I have, I have had nice service. They are friendly and literally walk you to what you need. I wish they would open a hobby near my home, but for now, since it's close to work, I'll take it! read more

My first time coming here and I must say I was quite impressed. They have alot of selections for home decor and seasonal products. You can spend hours just going through their aisle because the space is huge. Also they have religious products like wall art with bible quotes and crosses, which are hard to find nowadays. They are pricey though, I bought 2 small candles, 3 medium size wall art and 4 small plastic fake flowers which came out to almost $90. Overall, I liked it and will be coming back soon. read more

Hobby Lobby - Various arts, crafts, decorations. - Hobby Shops Near Me - Concord, California

Miss Linda, The Craft Lady. Miss Linda teaches sewing and quilting at Hobby Lobby Concord and in Fairfield. read more

Great shop! Great customer service!Great ethics! Great prices! Great job hobby lobby!

My first and last visit to Hobby Lobby. The store is the size of a Costco so you might think you will find everything you need for any hobby you want to pursue but FIND is the key word. The store has no signage. The aisles are not numbered. I called the store twice to ask where I could find the items on my list and received vague directions. "I'm standing in front of some easels," I said. ""Just turn around and head towards the front of the store and it's right there." Might have been good advice had I known where the front of the store was! When I relayed my experience (with great courtesy) to the cashier, she replied that the stock changes so often they couldn't possibly do signage. I felt totally manipulated. My guess? Their business plan is to keep people wandering up and down every aisle to increase the impulse purchases. Never again. read more

After being practically shoved out of Hobby Lobby at 7:55, I do not think I will be returning. Starting at 7:45, there was an announcement that the store would be closing at 8 PM every 5 minutes. Three different times they came on over the intercom, repetitiously stating the same phase. And then, as if I hadn't understood, an employee approached me in the aisle to ask me if I needed help finding anything since the store was closing in 10 minutes. Where had he been for the last 10? If I am correct the closing time is 8:00, not 7:50 or 7:55. I understand that the employees all want to go home and I've been there. I had no intention of staying past 8, but I am entitled to peruse until then. I was looking for one 4x6 gold frame, and I feel certain that I could have quickly found what I needed and made a purchase in 5 minutes. Instead, I left indignant and empty handed. read more

I feel I have been to Hobby Lobby enough times now to give it a fair rating. Reading other peoples reviews, I am now finding out why the lines just always feel terribly long and seem to drag. It appears they don't use scanners or have an automated system within their checkout computers that can figure out if something is on sale or not. Now it all makes sense why I mostly enjoy perusing the store, but leading up to the line, always makes my stomach turn. The employees are always nice. Never have had an issue. However, the interaction does feel like we don't have much of a connection because they are too busy trying to look up sale items or work the system. I read they have this kind of system so the cashiers can interact with the customers more, but this actually seems to be doing the opposite! You can't have a store this large and expect the kind of system they use to allow them to work efficiently and enjoy interacting with customers. The products in the store are fun, but then I start realizing someone in China or somewhere similar got paid about $1.00 for that cute bird cage, and I am letting Hobby Lobby profit $49.00 off of me for it. Most of this stuff I imagine fills up many McMansions in the South, but here in California, we are wiser than this! It's cute stuff nevertheless, but it just feels overwhelmingly like a lot of cute stuff. I don't need it! They have lots and lots of stuff, in fact. I won't lie, I have bought some of this stuff and have been happy with them. But, since I was raised on Michael's and JoAnn's Fabrics, I still like them better because they feel more homey and fresh, not so super sanitary and stiff. Here are a few things I hope for Hobby Lobby to improve: 1) Their Music - The music could be classical and it would improve the atmosphere ten fold. The light piano and synthesized classics (a la Lawrence Welk) of 60's/70's/80's songs makes me feel like I am stuck on an elevator that is going nowhere! 2) Canvases and Artist's paints - This area is ok, but could be far more improved. The canvas selection should have more than just their own branding. (I feel the same way about Michael's and Aaron Bros., too) Paint selection needs more brands, too. Watercolor selection is ok, but would like more higher end brands to choose from. I bought a Royal Talens Van Gogh Watercolor set for $50, and so far, pleased with them. 3) Less Bric-a-Brac, more craft supplies and innovative branding areas - Walking into Hobby Lobby almost makes you feel like it's 1987. Walking into KMart kinda makes me feel the same way. The thing is, Hobby Lobby has an enormous amount of space in their stores. For all that space, every aisle starts to feel more of the same. Different variations of knick knacks, but not much else. Anyway, I give Hobby Lobby credit for a few things, but bigger doesn't always mean better. Michael's Art Supplies will always win the award in my heart for best art/craft store, and they are about half the size compared to Hobby Lobby. And, they ring you up and have fun talking it up with you at the same time. read more

Went to the Hobby Lobby here in Concord for the first time this morning. The size of this store is unbelievable...so many items. Just took my time and went up-and-down each isle. They are stocking up with Thanksgiving and Christmas items. The people who work are very nice and everyone that I met said "hello"; a lot of great discounts on many items. The flowers look real like those at Richard's, not like Jo-Ann's and Michaels. I like this place and will be going back often! read more

Hobby Lobby - Hobby Lobby on Willow Pass Road, Concord CA - Hobby Shops Near Me - Concord, California

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This is the worst store manager I have ever seen. Robert is his name. I was over charged on some things I bought when I went in, I only wanted the price adjustment. They said they couldn't do it because it wasn't on sale this week. WHAT??? I bought some silk flowers on the day they were on sale, this week they aren't so they couldn't do it. WHAT???? To begin with this guy was a piece of work. Wouldn't you think to keep a customer you would make an adjustment of $20 bucks??? He wouldn't budge. So I got my money back and went to Michaels. So beware, if you don't return your item, they made the mistake on, the week they are on sale, your screwed!! I'm done. I try to support the stores in my area, but not this one, never again. read more