I had an excellent experience with Kathy (aka KC) at the Calico location in Pleasant Hill. Many…read moreyears ago we purchased Hunter Douglas plantation shutters from Home Depot. We love the shutters, but a few pieces had broken off and one plastic rear tilt bar was missing completely. I contacted Hunter Douglas directly, and although they were able to replace the connectors, they were unable to help me find a replacement rear tilt bar. I went to Home Depot only to get the runaround from several people. I then contacted Calico since they are authorized dealers of Hunter Douglas shutters and although Kathy was surprised by my request initially, she took the time to investigate and got back to me as promised to inform me that the rear tilt bar had been ordered. It is so rare to receive the type of customer service I received from Kathy. She was helpful and knowledgeable and did exactly what she told me she was going to do! I'm so impressed & my beautiful Hunter Douglas plantation shutters are like new again! Thanks Kathy!

We went to Calico to purchase some upholstery fabric as we were going to recover some worn out…read moredining room chairs. We had great assistance from Amy, who walked us through options and recommendations. She let us take home some samples to see how things looked next to the furniture and in the room/lighting. Super accommodating and friendly. Even extended us a discount (when it was supposed to have ended the day before).

While this location is clean, organized and has an extensive selection it is Hope's excellent…read morecustomer service that deserves recognition. She courteously greets every guest and consistently has a pleasant demeanor. It also bears noting that she promptly assists whenever there are questions or issues and she does so ensuring that every Hobby Lobby customer feels valued. Thus, the five stars are for Hope as she exemplifies customer service excellence.

This experience was disappointing enough that I felt compelled to share it…read more On a Saturday evening around 6:50 p.m., I stopped by Hobby Lobby with my 4-year-old daughter and my elderly mother-in-law. We were preparing for an upcoming funeral, and I needed help with an expensive gold frame I had purchased from Hobby Lobby. One of the corners had separated, and I wanted to know whether the framing department could repair or reinforce it. Because the frame was large and heavy, I left it in my trunk until I confirmed that someone could help. My mother-in-law waited nearby so she could rest while my daughter accompanied me to the framing counter. I approached the employee working in the framing department and asked if he could assist me. His first response was, "I'm off in six minutes - what do you need?" The tone immediately caught me off guard. As I began explaining that the corner of the frame had broken apart and needed reinforcement, he interrupted me and said, "Stop. Just hurry up and tell me what you need." I was surprised because I was simply trying to explain the issue so he could determine whether it was something the framing department could fix. I told him the frame was needed for a funeral and asked if it could be repaired. Instead of addressing my question, he asked why my husband couldn't fix it. I explained that my husband is currently deployed, so he wasn't available to help, and that while I would try to repair it myself if necessary, I also work full-time. His response was simply, "So do I." At that point, it was clear that helping me was not a priority. What made the interaction even more upsetting was that my 4-year-old daughter asked afterward, "Mommy, why was that man so mean? Why didn't he want to help us?" Hearing that from my child was heartbreaking. I told her that maybe he was having a difficult day because I wanted her to understand that we should still try to show kindness to others. I shared my experience with the manager, who told me that this employee often tells others how important it is to be friendly with customers. Unfortunately, that was not reflected in the interaction we experienced. Thankfully, we went to Ace Hardware afterward, where an employee immediately took the time to help us. He recommended reinforcing the frame with small metal corner brackets, nails, and gold spray paint. His advice worked perfectly, and we were able to save the frame in time for the funeral. This review isn't about expecting perfection. Everyone has stressful days. It's about the importance of treating people with basic courtesy and respect, especially when they may already be going through a difficult time. A little kindness can make all the difference. Unfortunately, that was missing from our experience at Hobby Lobby.

Great store with a lot of various items such as arts and crafts, decorations, etc. Service is…read moreexcellent, items are sold at a very reasonable cost, and the store is kept tidy. Special thanks to: Lydia Maggie For providing friendly customer service! Regards, William K.

Horrible customer service. I've been calling for a full hour and the frame department finally…read morepicked up and stated that he was going to transfer me to the supervisor and then he hung up on me. I've been calling an additional hour later and still no response.

Over the years Cole's has furnished almost every room in my home. The quality of their furniture…read moreand the prices there are superior to other furniture stores and should a problem arise they are quick to correct it. I've enjoyed exceptional and personal service dealing with Jim and now Zack and I love that it is, and has been a family owned business for many years.

Over the years, we have purchased many items from Cole's Interiors. The furniture was higher…read morequality at a reasonable price. Customer service is outstanding. Our last purchase was a comfortable one recliner. About a weak after receiving it, we noticed one of the legs was broken. We then called Cole's to report it. The Manager decided to replace it with a brand new chair.. That's what I call Great service. Thanks again.Chuck S .

I love Tap Plastics! I came in today with measurements of a square of plexiglass I needed to put…read moreabove my window AC. I have a vertical sliding window and every year it's been a pain in the butt trying to cover the excess hole when I put the AC in the window. I don't know what took me so long to get down here for plexiglass! Embarrassingly, I admit I hadn't thought of it before lol. I was helped by a super nice and professional woman. After paying, I had my piece of plexiglass done within a few minutes! It's perfect. Thanks guys!!

Great service and products. I am so glad Tap plastics exists. All my patio furniture is wicker and…read morebamboo. That means the end tables and coffee table are not level. Tap plastics custom cut clear plastic tops for each of my tables. The service was very friendly, polite, reasonable, and fast. They have a big variety of plastic thicknesses and colors to keep in mind for future projects.

Nadiya was absolutely wonderful and I'm so happy with my pleated drapes. I had quite a few, large…read morewindows throughout the house that needed upgraded drapery, particularly blackout lined for my young children. She was able to use the existing hardware that came with the home when we bought it (where other companies often require a full replacement, adding significant cost). I appreciated her approach of being truly 'creative' and within a reasonable budget for drapes which, when done well, are an investment. I highly recommend Nadiya. It was my pleasure to support her small business.

Nadiya is amazing! I went to her for alterations and she did a phenomenal job! She's kind and…read moreknowledgeable. I'll definitely be a repeat customer.

It is hard to find a great upholstery shop. We last went to a European Master Craftsman years ago…read morein Lafayette but he retired. Lucky for us because 15 years ago he was 1-1/2 times more expensive than what we paid recently at a different shop for better quality material and similar craftsmanship. We found Tri-Valley Upholstery (TVU) in Pleasanton after searching and doing some research. My wife reached out via e-mail to inquire about the work we needed and later followed up with pictures. Tri-Valley gave us an estimate and we scheduled an appointment to bring in one chair for evaluation and finalized specifics. We met with Eduardo who was very helpful, energic and enthusiastic. We picked out the material, received a sample, approved the material and scheduled the project. TVU did a beautiful job on reupholstering 6 chairs with a really nice piece of leather. Seats are taunt, tucked perfectly around the chair backs and the bead is spot on. There was a real minor tweak on 3 chairs that TVU took care of quickly. Dropped the chairs off and the next morning they were completed. Eduardo and his team are talented, very responsive, knowledgeable and produce quality work to make customers happy. If you need something reupholstered, give Tri-Valley Upholstery a try. You won't be disappointed and they are priced well.

I, like others, never got a final quote as agreed. After going in and meeting with the manager for…read moreat least an hour I think, I was excited to do business with them and get my project started. However, although he promised to get back to me in a day or two, there was no response. I left a message too but still nothing. Just no way to treat your customers or run a business.

Adrian's Upholstery did an amazing job on my A Rudin chair. Communication was easy and they were so…read morequick with the turn around time. I couldn't be happier with how my chair came out, it's perfect.

They are a first class upholstery company. They did a beautiful job on my great grandmother's…read morechair. They are very friendly and their service is the best. I definitely recommend them to anyone who needs something upholstered. They took a lot of time with me helping me select the fabric and I really appreciate it. Cassandra

Lucio's was the perfect match for our needs! You get the small business feel in terms of customer…read moreservice with excellent quality of product and skilled workmanship. Dalila handles the orders/scheduling - she is easy to reach, knowledgeable, and responsive. Carlos is so kind and hardworking- he custom crafted our breakfast nook bench with so much detail and made thoughtful decisions to optimize practicality and longevity of the product. After installation, I noticed one area of chipped paint where the bench was installed - the team immediately took responsibility and made a return visit to resolve the issue. Our last correspondence was Dalila telling me to call them if ever I had any issues with the product - it shows how confidently they stand behind their work! I would absolutely use Lucio's again and highly recommend their team!

Friendly & very helpful for my custom work I needed done on some fitness products…read more Highly recommend this business.

This studio is filled with great instructors and students. It's always kept clean and organized…read more There are many options for glazing, and different options of clay that are held at the studio for purchase. I appreciate this place being more of a class setting than those one-time activities for date night or to hang with friends, because ceramics takes awhile to get a good handle on. Plus there is a process of the bisque and glaze fire which cannot be done in a day. My recommendation is to take the 8-week class and show up to every class. At the end of the course, I'm sure you will have a better understanding of pottery.

I'm 4 class into the ceramic wheeling throwing class with instructor Chung. We have an hour of…read morelearning and then a few hours of practice. During the practice sessions, Chung would personally assist each of us on how to improve our throwing technique. Sometimes, we'll see instructor Yee, whom adds on the extra fun of banter in the classroom. They also have open studio so that students can practice during the week. Special out out to Cassandra! Thank you for being super responsive and delightful to be around. Overall, everyone at the studio is amazing, and i love the welcoming atmosphere!!