I have on three separate occasions tried to get a quote for a new system from JT Mechanical. Have…read moretalked to the boss/owner who shared he was setting up his best sales guy and would give me a time. I've reached out 3 times to try and get the appointment lined up with no joy. Have worked with them twice in the past with good results. Have no idea why they won't get bk to me, but if this is how it is before a large purchase i fear the worst if i made one and there was an issue.

Who needs Angie's List when you can have YELP for free. We returned home from vacation to a very…read morecold house late on a Saturday evening. I let my fingers do some walking on the YELP pages and found JT Mechanicals to be well reviewed. Thank you Lance and Mary R. for making my decision easier. I left a message on Sunday hoping for a call back Monday morning but no....I got a call back within 2 minutes. I assured Jeff that we had a toasty fireplace and an electric blanket, we can wait until Monday am. He was punctual and came with very cute booties to cover his shoes. Jeff verified that my husband had done all the resets listed on the furnace properly and that we needed a new logic board, ugh. He then drove to the Trane Parts Store, brought it back and installed it. We felt that the service and labor charges were on par with what we expected. Quick reply, fast service, punctual, neat and clean, fair price. What more could you want? His truck says Heating/Cooling/Plumbing.

1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

Had Steve come to the house for work on well pump. He was very thorough in diagnosing the issue,…read moretesting the pump, discussing the options, and making the necessary repairs. He also gave me several suggestions and recommendations on things to look for in the future. Highly recommended for well pump issues.

When they come to do work they're competent and professional. The issue is trying to get an…read moreappointment in the first place. Despite having a contract for twice annual inspections and services, which we've already paid for, they keep pushing our appointment back by 4 weeks at a time. I realize this is a busy time of year for them but as loyal customers that have spent thousands with them, we're put at the bottom of the list. They offered to push back our contract dates in case our next appointment (one month from now) gets pushed again. What's the point in even having an agreement with them if they never get to our house? Strongly recommend looking elsewhere for your geothermal needs. A company that can't keep appointments with loyal customers is not worth working with.

Ben fit us in with very little notice and was SO accommodating to our specific needs for our home…read moreinspection repairs. He explained everything so well, in ways we understood every explanation. He could have charged us thousands for some repairs and replacements but chose to share cheaper solutions that we could handle ourselves. It showed that he cares about his clients' wallets more than his own (which was very refreshing in his line of business). I would HIGHLY recommend and wouldn't trust anyone else with our HVAC needs in the future!

Paid $600 for a repair on Friday on a Rheem furnace. It is now late Monday - 3 days without heat in…read more35 degree weather. Called the 24 hour service number for 3 days - no response. Be very careful doing business with these guys.

Comfort Technology installed my new Carrier 3 Ton 27VNA0 Infinity Heat Pump. There were initial…read morewiring/communication issues, but they responded quickly and professionally. Special thanks to Lead Tech Tony Nelson and Senior Tech Scott Smith, who followed up thoroughly and resolved everything. The system now runs perfectly. Great customer service, honest technicians, and a solid team. Highly recommend!

I have been a customer of Shane's Services for over 10 years. They are fast, reliable, affordable,…read moreand trustworthy. Cederick is normally the HVAC specialist who is assigned to my home. He is an outstanding service rep. I have also had electrical work done by Shane's. When people ask for a recommendation for HVAC work, I highly recommend Shane's. Those that have used them thank me for the recommendation.

Shane's Services is a wonderful HVAC company! Our AC system had reached the end of its life after…read more18 years, and we knew it was time to replace it. Initially, we had called a well-known company which advertises a lot on TV and local stations. They charged $110 to come out and look at the system, only to tell us the system was DIW. They sent out the "numbers guy" to try and close the deal that afternoon. I had one amount in mind, and he had a completely different number in his. I told him we were going to get a couple of other estimates and then make our decision. We had Shane of Shane's Services (a local, small family owned business) come out, look at our system, and give us a quote. No charge for the visit, and much closer to my ballpark amount than the other company's. The work he and his team did was phenomenal, and he was constantly keeping in touch with us when he wasn't here. I will recommend him every time!

Doug of DEL Electric LLC is by far the best I've ran across in this area. I can't say that I've…read morehired electricians on a regular basis, but DEL was responsive, on time, well priced, personable, and performed great work. I initially used the project tool here in Yelp, and my project was sent out to 3 electricians, non of who were DEL. Of the 3 other companies, 1 never responded, one was booked up for 2 months, and didn't even try to get my business, and the other was a 2 week wait for a quote. I hit Doug up, left a message, he called back that night, came out for a quote 2 days later, and boom, I knew he was the guy I wanted to do business with. Even though he was booked up he got me into his schedule and the job was completed before I was supposed to get the quote from another company. I had him run in a new 20 Amp circuit in my garage workshop. I doubt that company would've beat the price, as it was a really good one, and the work was quality. Besides the other companies reviews were not as good either. I have no issues, and only have good things to say. If I ever need work don't in the future, Doug from DEL Electric LLC will be the dude!

We're new to the area and just purchased our home a few weeks ago. I reached out to a few…read moreelectricians after looking at yelp and got no, or very delayed, responses. Doug answered my text message almost immediately and was at my house that day to assist. It wasn't an easy fix and he was here a few hours to help. He resolved the issue and the price was very reasonable. Doug was friendly, considerate and got the job done! Highly recommend!

Deshaun is a true professional. He knows his stuff and he knows how to put it to work. Very good at…read morediagnosing the issue, explaining it well, developing a list of needed repair items and giving the office what they needed to quickly procure the parts.

This whole ordeal started July 14th, and at the time of writing, it's August 3rd and nothing has…read morebeen fixed. I have a pregnant wife, a 3 year old, a dog, a cat, and an R-32 HVAC system, installed brand new in 2024, that is still under warranty. It's leaking refrigerant, causing both the air handler and condenser to build up with ice. I called Kearny and Son's and they had a tech out the next day. He confirmed the isue was related to a faulty component that would need to be replaced, and I was quoted for around $1600 in repairs. I wasn't given an exact date, but I was given a loose estimate of about a week to the installation. I also signed up for their membership since that would waive the $90 diagnostic fee, provide bi-annual maintenance on my system, and provide me two window AC units to use while I waited. I paid half up front. After a few days, I get a call from the office telling me that the part they needed wasn't in stock and that they'd need to order it, which would run me an addition $200. Fine. About a week later, I receive another call from the office telling me that the part has not arrived, the installation is delayed, and they no longer have an ETA. Now I'm frustrated because I feel like I was lied to. Why would they take on the job knowing it could take several weeks to even get the part? I ask the rep on the phone if I can have the name of the part and to cancel the order because I'd like to see if another company in the area has it in stock to help me sooner. Afterall, it's July, and I'm hot. The rep tried to tell me that it would be very unlikely for another company have the part in stock since they quote, "all go through the same vendor for parts". This response made no sense to me. I just wanted to see if someone else had the part sitting on a shelf somewhere. I wasn't trying to see if someone else could somehow order it quicker. Ultimately I think this was just the rep trying to dissaude me from going to a competitor. I also asked if they'd be willing to waive the $200 shipping fee for my troubles, to which the answer was essentially, "probably not but I'll ask". I called around to other HVAC servicing companies in the area, none of which had the part in stock, but who all agreed that it was strange Kearny and Son's would take on the job without having the necessary equipment in stock in the first place. Go figure. The next day I called the office back around 4pm to see what the verdict was on waiving the $200 shipping fee. The rep, who was the same woman I spoke with prior, told me that she hadn't actually asked yet. We ended the call, and maybe an hour later I got a call back telling me that the asnwer was no. The following week, the part finally arrived (~2wks since the initial appointment). The tech replaces the part and things seem to work. However, 3 days later, I see ice buildup on the machine again. I call to have emergency service, which I explicitly pay for. The tech tells me they're tied up but can probably come check it out between 12-1pm. The window passes and I'm not able to get in contact with the tech until almost 2pm. The tech tells me that he won't be able to get out until almost 8pm and that I should just call in the morning to have someone come out during normal business hours. The next morning I call shortly after they open. A new rep tells me that they can get someone to come out to me the following day, or if needed, today after business hours around 5pm. I get pretty upset and I give the rep a distillation of everything that's going on, hoping for some sympathy or understanding. The rep simply repeats herself, and I begrudgingly agree to have someone come out the same day after business hours. Before we end the call, I ask to see if the tech that they dispatch to my address can be the same one whose been servicing my system this whole time since he will already know what's going on. The rep on the phone, for whatever reason, feels it's appropriate to tell me that he's not available because his child is in the hospital, which I assume was meant to make me feel bad for getting upset. All in all, working with Kearny and Son's has been nothing short of a nightmare. It seems like they're really busy. I understand that I am not their only customer. What I don't understand is why they took on my case if they fundamentally lack the resources to help me. They took $1800 and 3 weeks of my life and I have no resolution. This is too much.