great experience. our dog had behavioral issues and needed to be rescheduled on 3 flights. her behavior scared us into thinking we couldn't take her to the mainland. Lenny took care of us every step of the process. she was hand delivered to phx from hnl without a hiccup. If I ever need to move my animal again it'll be through hnl pet transport. read more

HNL Pet Transport - Pet Transportation Near Me

Poor communication. High rates. Initial inquiry went unanswered. Emails unanswered. Texts unanswered. I asked for a quote, waited weeks, and never received it. Ended up going with another island transport service who provided immediate response and good communication, for 1/3 of the price. read more

Thankfully HNL Pet transport was referred and able to help us. Moving to Hawaii solo with a hundred pound crate was tough enough, then to have to transport that to a cargo interisland flight ‍ I am forever grateful for their services. My dog was greeted upon arrival, let out for a comfort stop and they handled all of my connections from quarantine to the next flight. I was happy to have someone who knew the routine and took care of us flawlessly. read more

HNL Pet Transport - Final destination photo reunited with our family - Pet Transportation Near Me

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Lenny did everything from customs clearing, communicating with the exporters and dropping off my new dog. Great service, great guy!

We are so grateful for the wonderful team at HNL Pet Transport! We just moved from Seattle to Honolulu (after being away from home for 15 years!). It's a big emotional change for us in addition to physical. One of my biggest anxieties has been how we were going to navigate Dept of Ag's seemingly endless paperwork process and how our 7 year-old standard poodle would handle her first 5.5-hour flight. I submitted an inquiry to HNL Pet Transport about a year in advance. Lenny kindly provided me an overview of potential services and rates. He said I can call back closer to our move date to confirm but that he was available for the day/time of our travel. I called Lenny back a few months before our flight to let him know that we would like to arrange for airport pick up/drop off in Hawai'i. I knew that we would be juggling our luggage and adjusting to the weather (the humidity always hits me like a brick as soon as I step off the plane), plus I saw that the animal quarantine office where you pick up your pet is kind of a far walk from baggage claim. And on top of that, we wouldn't have access to a vehicle large enough (you're supposed to keep pets in their crate on airport property). Lenny remembered who I was and said he had my number saved on his phone, which was a nice surprise. He let me know he's still available so I made our official reservation. They take cash or card, though there is a credit card processing fee. They didn't mention it but I made sure to include tip with my cash payment. I'm so grateful for this type of pet travel service, especially for a place as strict and physically isolated as HI and on top of that, to have a team that is friendly, responsive, and clearly genuinely cares for pets. Fortunately, we had a vet in Seattle that had a staff member that specializes in pet travel so they helped us with answering a majority of the questions about all of the vaccination/testing/paperwork requirements and timing. When I did have questions for Lenny, he was quick to respond. The day-of: ticketing/check in process went smooth with Alaska Air. We did run into an issue with the gate staff with our paperwork. Again, both Lenny and our vet are well-versed in HI's requirements since they specifically do this for a living on a day-to-day basis but the gate agent was claiming I didn't have the right paperwork. I let Lenny know and he was quick to call back even though he had told me prior that his wife would be picking up my dog since he'd be busy on another assignment transporting four cats across the country. The gate agent refused to speak with him over the phone. We ended up needing to stop by the animal quarantine office after picking up our bags, rather than head straight home to hand Lenny's wife a paper that the gate agent wouldn't let us keep on the outside of our dog's kennel. Not the end of the world but still frustrating dealing with the last-minute ordeal right before boarding our plane, on top of being talked to condescendingly by the gate agent. Lenny was also frustrated with them and let me know that he'd submit a complaint with Alaska Air so that this wouldn't happen to anyone else. We received photos of our dog as soon as they picked her up. They cut off the zip ties for us so that we could let her out as soon as they arrived at our place. The vehicle they use is spacious and the AC was nice and cold. I was worried because our dog has black fur, though I made sure she got a short summer cut close to our travel date. Our dog seemed happy when we arrived. No pee or throw up in her crate like I thought there would be. I'm so glad that she ended up handling it well. Again, I'm super grateful for Lenny and his family for the work that they do and the passion that they put into it. I would highly recommend them! read more

Very happy that my 14 year old dog got transported from US Hawaii to Manila Philippines all safe and happy! HNL Pet transport service is professional and reliable to work with! They managed all the paperwork requirements for us! Thank you for HNL Pet Transport for bringing our furry family safe to our next destination :-) read more

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If you need pet transportation logistic services on the Island of Oahu, Lenny at HNL Pet Transport is your guy! Leading everything he does with compassion and empathy, Lenny is extremely knowledgeable about the process for importing and exporting your animals to and from the islands and works hand in hand with you and the Animal Quarantine Service to ensure nothing falls through the cracks. He took amazing care of our 2 fur babies (2 cats and a dog) and we couldn't be more pleased with hiring him and would do it again in a heartbeat (thank god we won't have to lol)! Highly recommend anyone bringing animals to any of the islands to use HNL Pet Transport for your animal coordination and logistics needs! read more

Thank you Lenny! Thank you for brinjng my baby home safe abs sound. For making it easy for us and keeping me posted during his trip. Travel for our fur babies is never easy, so Thank you for making it more comfortable for him. read more

HNL Pet Transport - Barnett getting picked up from airport. - Pet Transportation Near Me

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got referred to Lenny (owner) to help me with the daunting task/paperwork of transporting a rescue greyhound from CA to HNL. He took care of all arrangements/paperwork and personally made the trip with the grey. I was relieved and stress free process. He did everything. Communication was good. I am very satisfied with his services! read more

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Very knowledgeable and professional. I am positive that Lenny and his crew will be able to get my pet safely to Hawaii.

Lenny was amazing with my dog, he was also very communicative throughout the entire process.

Lenny was fantastic! We were in a situation with importing our pet. He immediately answered his phone on a Saturday evening and spent time explaining the Customs and Quarantine process. Lenny provided helpful information to resolve our problem and unite us with our puppy as soon as possible. He was kind, thoughtful, knowledgeable, understanding, and patient. I would HIGHLY recommend anyone needing assistance in transporting their beloved family member pets to call Lenny and use HNL Pet Transport! read more

this man was great got my two dogs from the mainland all the way to Hawaii late at night I would highly recommend him to take care of your animals sent me pictures of them having a good time took care of them, gave them potty breaks on their ride from Kona to Hilo read more

I was in a major pickle after my golden retriever, Mochi, became very aggressive at the airport and he got denied from my flight 2 days in a row while I'm trying to move back to the mainland. I was so worried I would have to leave him for a bit, especially with him being my in training therapy dog. Lenny, bless him, was able to assess Mochi and show me that the reason he was being aggressive was him trying to protect me while in the kennel. And then was able to board him for a few days and get him on a flight today to the west coast since my end destination had a heat embargo. Lenny kept up communication the entire time about any and all issues, took such great care of my boy, sent pictures daily, and set all of my stress (which was quite a lot) at ease. If you're going to pay for a professional pet mover, I wholeheartedly recommend Lenny. Thank you for everything! read more

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While we didn't use his full services, Lenny provided invaluable help in understanding the paperwork and process for moving my mom's dog here. He even met us at the airport animal quarantine station and helped expedite the processing and review when we arrived. Can't say enough good things about Lenny and the service he provides! Highly recommended! read more

If you are moving your pet, this is the guy! I cannot say enough good about Lenny @https://www.facebook.com/hnlpet! We took our dog outer island, and 10 days later, when we were to return, the airline said our dog was too big for plane, they said to go on Aloha cargo, and to get a new kennel. Then, we found out that Aloha cargo flights,for pets, was grounded at least a week, due to their weather radar system. My husband had to stay back with the dog, I brought the kids home for school. Lenny went above and beyond, to get us back. He heard about our situation from Austin @Kamaka Air, who we also reached out to,(Kamaka doesn't fly from Kaua'i yet)and he gave us a call. Because of Lenny's intervention, the original airline called within a few days, and let us come back home. He knows the rule/laws of traveling with pets inside and out, he knows who he needs to talk to to make sure the system is followed, and he works hard to make sure your pet is taken care of. (Why we took our dog with us) We had plans to go outer island for December to spend the Christmas season with family, and we got a bad case of covid, so we postponed to January. Our friends were going to stay with our dog at our house, but we didn't want them to get sick from any residual germs, and they can't have pets at their house. A kennel was too expensive for us, so we opted to take our dog. https://hnlpet.com/services.html read more

Lenny took such great care of my dogs! Rest assured if he is handling your fur kids too!

Excellent service!! Awesome communication and super helpful. Above and beyond. Will definitely use this company again!

Excellent service and great communication. I was bringing my dog from Maui to Arizona and needed assistance with transferring my german shepherd between airline cargo companies in Honolulu. After a week of calling other companies I received no answers or call backs. I was given HNL Pet Transports number by the cargo company and they answered right away. After I explained my situation they immediately put us on their schedule and went to work. Even though we booked with them one day prior to our flight, they handled everything seamlessly. They even swapped out our kennel with one of their own because ours was not the right type for the receiving airline. I am very lucky to have found this company just in time to save our trip. I will always use HNL Pet Transport whenever moving my pups to or from the islands! Thanks again Lenny! read more

Great customer service! Communication was constant and Lenny responded with swift every time I had a question. I was struggling to find a good water container for my dog's kennel and Lenny hooked me up with two free of charge ! I definitely recommend his services if you are moving your pet domestically or internationally. read more

I will start by saying I used one of the bigger pet transport services 3 years ago (we were moving 4 pets) . It was sometimes difficult to get a response from them during the move process and I often felt like was not a priority for them. You cannot ask questions from them until you sign a contract stating you will use their service. I knew I did not want that frustration again so I looked into other movers. I cannot say enough wonderful things about HNL Pet transport. I was in a bit of a panic trying to get my dog from Colorado to Hilo. I called and spoke with Lehnny and he was so calm and kind and took care of everything. In spite of a flight cancellation due to Covid, he was able to get her on a flight. Her flight from Honolulu to Hilo was due to get in at 10:30PM and when we arrived to pick her up they said the plane hadn't left yet. I called Lehnny and he immediately got in touch with the airline and called me right back. He was just as concerned as we were. I will definitely use him again. He goes above and beyond. Wonderful service!!!!! read more