Lenny with H&L Pet Transport was amazing and incredibly flexible. My dog Jagger's move from San…read moreDiego to Maui hit some real snags, and Lenny handled every one of them. His flight out of San Diego was canceled, and Lenny adjusted on the fly to get him rebooked. Then, the day of the rescheduled flight, we got word Jagger wouldn't make it after all and would have to fly out several days later. Lenny rolled with it without missing a beat. He was especially great managing the transfer from the Honolulu quarantine station over to Aloha Air Cargo and on to Maui. That flight from the mainland ended up delayed too, and Lenny still got Jagger to Aloha Air Cargo extremely fast. It's clear to me he's a true professional with a real network at the Honolulu animal quarantine station. Can't recommend his services enough!!!

I just used HNL Pet Transport to move my dog from Hawaii to Virginia. This was the absolute best…read moreservice for my girl! I highly recommend HNL for your pet traveling needs. My dog loves Lenny and his family and it shows! There was a hiccup with their flight as it got cancelled and Lenny sent me the notification right away and his rebooking info that was scheduled for the following day. Lenny was so great with dog that I called him a "dog whisperer". Excellent is all I can say about HNL and Lenny! Thank you so much for the care you provide and traveling my girl to me safely.

I had an excellent experience with this company, you can tell they care about what they do. About…read morea week ago my pet was moved from Hawaii during the high heat of summer. Island pet movers not only found a way to get my pup from Honolulu to mainland, they sent me pictures and updates throughout the entire trip. Island pet is not just a company that fills a very crucial niche, it is obvious they put a lot of care and concern into their business. I would absolutely recommend them and use them again in the future if needed.

Here it is folks, my last and final HI Life review. What more can I say, I used IPM about a year…read moreago to bring my pup Luca from GA to HI and it was, no pun intended, "an island breeze!" They kept me informed with EVERY move made and ALL logistics needed before the actual trip. The care and attentiveness was flawless. After using them for the 1st transition I definitely made my mind to contract them again. This time out of HI. Despite my personal move being a total debacle, my pet move with IPM was an absolute joy. They stayed true to their forte of great customer service. With information needed from me and for me, the comms was top-notch. They also offered great pricing for medical needs and pet accessories. All in all, I wish my personal move was as smooth as the pet move with IPM. You all are just superior imo. From start to finish, your shine NEVER diminished.

Tails of Hawaii has been the most amazing place I found for my dog. I was in the process of moving…read moreand it has been so stressful. Tails of Hawaii has made everything less stressful for me. If you dont know, it takes a lot of work to ship a pet. You have to book a flight, get the right size crate, make sure they have their vaccines, a certificate for them to fly out which expires after 10 days so you have to make sure the certificate is going to be valid when you take a flight out. With little time for me to figure out(2wks), they helped me with everything... they did everything! With me having to still go to work daily, pack up the house, figure out shipping my car,this has saved me. Not one bit of stress. They have a company called Tail Movers and Jessica arranged and did EVERYTHING for me. She was amazing. It was such an amazing experience. My dog had to fly into LA and taxi drove her to Las Vegas. This service was worth the money. They constantly communicate with you, text and send you pictures. Thank you Tails of Hawaii and Tail Movers for such amazing service. I will definitely recommend 100% to people I know who plan to make the move.

The care and attention for the animals from the staff is great! We love the manager!…read more The cameras they have up really is a fun aspect.

Richard Paiz is awesome!! He is well trained and very knowlegeable about animal's anatomy…read more My 4 year old dog Pua injured her back which immobilized her rear legs and she could not walk. We took her to our Vet who recommended stem cell surgery. The catscan ($1500) showed no evident damage on the spine. The surgery was going to be another $6000. The emergency vet bill was $800. The surgery was never performed before on a dog's spine and there were no guarantees. Euthanization was not an option although it did cross our mind due to her quality of life of not being able to walk or run which she really enjoyed doing!! Richard suggested we try his method of treatment with laser. After the first treatment we could see movement in her legs! Richard recommended an agressive regiment of physical therapy, laser and electrical stimulation 3x a week. We had to go on a trip for a week and Richard offered to care for Pua at his home, that way he could give her treatments. We are so thankful for Richard's genuine interest in Pua's habilitation to walk again! Pua started walking on her own a month later, originally we were told she may never walk again! Its been 7 months of treatments and Pua is much happier now! She can run and play fetch and go on evening walks with her brother Mana! Thank you again Richard for spending your days off and after work hours treating our Pua! We highly recommend Richards services.

Responsive. Didn't get the friendly response though, just a few words…read more They only service Red Hill to Ko'olina. Perfect for West side families in need of support.

JoAnn and Steve took very good care of my 2 naked cats, Raisin and Sméagol while I was away on the…read moremainland for two weeks. They came over to my home, fed the cats and gave them attention, while also checking my mail and sweeping the floor. I am so grateful for their services. I had to call them last minute because my friend's roof on her house flew off and she couldn't watch my cats. Joann and Steve came to the rescue and assured me that the cats would be fine. I got daily updates and photos and when I came home, the cats were fine and my house was in order. I would highly recommend their services and will be using them next time I go traveling. Mahalo!!

Unwelcoming staff. Stood there like an idiot for at least 15 mins until I was helped. Mind you, no…read moreone was before me or after me. Was told they would give me a call because customs has not approved box yet. Next day I get a call and I sped off to their office. Stood in line like an idiot again, until one of the staff members asked a another staff, who was wandering around, to assist me. She takes my box number, comes back and tell me to leave my name because custom hasn't approved yet. I almost lost it. Now irritated, I told her, "YOU GUYS CALLED ME AND TOLD ME MY BOX WAS READY!" Another staff, "We called you?" Me: "YESSSSSS!" They take another look in their system and whaddaya know, box was ready. Unprofessional!

I have used the United Petsafe program for a few long distance trips. I have utlizied the Petsafe…read moreprogram and brought my German Shepherd from Turkey to San Antonio (2008), then from San Antonio to Hawaii (2013), then from Hawaii to Dallas (2016) with no issues. I highly recommend the United PetSafe program. My dog is now 12 years old and I have had no issues. Just follow the instuctions on their site. https://www.united.com/web/en-US/content/travel/animals/petsafe.aspx Since your pets will be going as cargo you have to call ahead of time to schedule a flight plan, get an airway bill, for your pet. For those that are military and the travel office schedules you with American Airlines, you will probably know that they (AA) accepts animals on a first come fist serve basis. That is wack. Imagine arriving at the airport and your pet cannot get on the plane due to it being overcrowded with other pets. Screw that. Go with United and you are guaranteed a ticket for your pet. You can choose to fly on the same flight path or take another flight. Your call. I personally prefer to fly on the same plane. Make sure you follow any/all local government rules for health certificates and Kennel requirements. The cargo team here processed my Stella and paperwork with ease. They will weigh the dog and kennel together and from there provide you a final cost. Not really much to it if you have all the required documents; so please come prepared. Hint, make sure your kennel is large enough for your dog. Overall I highly recommend the United Petsafe program.

This was my cat, Rockyʻs second hotel stay at Pounce Hawaii. This past trip we ended up cancelling…read morebut we still took Rocky to Pounce Hawaii knowing that he is in good hands because we have another trip in the near future and we thought why not reassure Rocky that itʻs just another hotel stay. Erin was wonderful about reassuring me how well he was doing with getting comfortable in his room. The staff is excellent and prompt with answering emails and very accomodating with changes that we needed to make. I am so glad that we discovered Pounce Hawaii!

First time for our girls to stay at a boarding hotel! We got photos, they had a window - worth…read morethe little extra and they came home happy!

Tanima and her team blew me away with their professionalism, utmost care, communication, and level…read moreof service for overnight dog sitting services. I have two naughty dogs who don't do well with separation. Our amazing pet sitter (or dog nanny as our daughter calls it) took incredible care of them, provided detailed daily updates, and also (bonus) acted as a "house sitter" in a way (see service list on their website). Dogs are never left alone for more than a few hours, get walks, playtime and pets, and get to be in their comfortable and familiar space. For us, this service made way more finanial and practical sense than putting 2 pets in a boarding facility (no need to struggle with drop off and pick up times and all the paperwork of a kennel plus no risk of injury or disease exposure). Communication was stellar from start to finish. Will be booking again and again for all our travel needs.

Tanima has recently started taking our puppy out during the day and she has been wonderful. Tanima…read moreprovides a very professional service that is responsive, timely and most important , very loving, for the newest member of our family. Thank you, Tanima!

Nail trim for our goldendoodle was perfect. Will return for your services soon and refer your Bella…read morePet Spa to many. Mahalo! L.Youngs

Easy to get an appointment and communicates well. When I was first searching for a groomer, it was…read morehard to get in contact with one and I found Bella Pet Spa and me and my kitties have never looked elsewhere!