Outstanding Company Call back was promptly returned within a…read morefew hours, set time to come to house , on time, pleasant, quality of work was outstanding, repaired my fireplace, I would highly recommended Fireplace Guys Great job

Definitely would NOT RECOMMEND these guys! They charged $400 to clean the glass and check the…read moreembers. Didn't clean the equipment or 'service' anything.

I had been looking to replace an old Vermont Castings freestanding fireplace and had done research…read moreon various brands. Do you think I could even get a return phone call or email from Boston/Cambridge area stores? The answer is NO. I emailed Chelmsford Fireplace to ask which models of Valor, Jotul, and Rais they had on the showroom floor. I had a clearly written returned email in ten minutes. I went up to Chelmsford and purchased a Valor stove within 15 minutes of arrival on a Saturday, and it was installed the following Friday. I knew this was a quality place as i entered the store. The store was crowded with customers, it was clean and organized, and the staff were attentive and knowledgeable. This is completely the opposite situation that I have found at other stores. If you want to speak to someone who knows their business and products, take that 30 minute ride up from Boston. I promise, it will be worth it. Since I am located in Somerville I am out of their installation area. No problem, they have The Fireplace Guys LLC out of Malden do their Boston installations. The installation was executed perfectly and complete in four hours. A fantastic overall experience.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

I couldn't be happier with my experience with John DeVito Gas Fireplace Repair! I had another…read morecompany come out to look at my fireplace, and they couldn't figure out what was wrong. They told me I needed a new one but then Alex came out, and he was incredible! He knew almost immediately what the problem was, had the necessary parts right in his truck, and had my fireplace up and running in about 30 minutes. My 15-year-old fireplace is working like new again! Both John and Alex were knowledgeable, professional, and clearly know their stuff. After dealing with another company that couldn't fix the problem, I was so impressed with how quickly and confidently Alex diagnosed and repaired it and they were so reasonably priced. If I could give more than 5 stars, I absolutely would. I highly recommend them!

Warm & Professional…read more Excellent experience from beginning to end with John and Alex. They are very easy to work with and very knowledgeable. They diagnose problems quickly. I learned a lot about the fireplace and would highly recommend them. I also run a fireplace showroom in Haverhill and they have been satisfying my customers for many years. Keep up the great work gentlemen. Much appreciation for the both of you KAT

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.

5 Stars Always !! I highly recommend The Granite Place in…read moreBurlington Ma!! I appreciate the professional and friendly service I receive whenever I call. Carol and Jonathan is always so willing to take the extra time to pay attention to the small details that make the completion of projects run smoothly. It is so nice to work with people who truly care and want the best for you.

This review is two months overdue, and I apologize for not doing it sooner. My wife and I purchased…read moreSilestone countertops from The Granite Place in Wilmington, Massachusetts. Eduarda was our salesperson. She was patient and attentive to our needs and a great help in selecting the suitable stone for our new counters. However, the customer service continued after the sale; everyone we spoke to or dealt with until the job was complete was outstanding. But we want to give a special thanks to Robeson Aquino and Guilherme Silva for their fantastic installation of our counters. They were a pleasure to work with, never rushed, and took all necessary steps to ensure they completed the job to the highest standards. Thank you, Duarte and Kaeren.

We are absolutely thrilled by the quality of work, the professionalism, effort and courtesy of the…read morestaff at Sweepnman Chimney! From the moment I met the estimator Stan, I could tell by his professionalism and willingness to answer any and all of our questions that we were hiring a winning team! Meghan and Natalie at the office were always courteous, timely and extremely helpful with all the scheduling, billing and questions we had. When it comes to workers.....well, I don't think you could ever get a better combination than Chris and Anthony. From start to finish, these guys were at it all day long. They were always friendly, courteous and willing to answer any questions we had. From the massive staging construction, the crown and brick removal, to the beautiful rebuild and complete waterproofing of our chimney...these guys were extremely efficient and worked very well together....it was impressive to say the least. The color matching of the new brick and mortar to our existing is incredible. The craftsmanship and quality of work is second to none! The cleanup was impeccable and we even got a beautiful report with construction pictures to keep for our files....you can't beat that! We will definitely be hiring Sweepnman again for any of our chimney needs.

Very expensive. 2 very young kids showed up to sweep my stove liner. Then one says that I should do…read morethe boiler flue as well. I considered it thinking he already looked at it. When he looked at it, he said "oh no, can't touch that". Meaning, he was ready to upsell me before he even looked at it. This company has nice shiny red trucks. Who do you think pays for them? Watch the upsell and get multiple quotes.

Amazing experience with PMP! We hired them to install a paver patio w/ fire pit and couldn't be…read morehappier with how everything turned out. From the start, Leo arrived exactly when he said he would to take his initial look at our project. In addition to providing us a competitive quote on-site, he also provided us some suggestions for our project design that we did end up using. We were so pleased and impressed with him, we hired him on the spot. Fast forward to the patio install itself, once again everything went great! The craftsmanship and attention to detail is top notch. These guys also worked their tails off. Despite it being 90+ degrees, they worked tirelessly the entire day and were able to complete our patio ahead of schedule! To our surprise, they even took the time to backfill the disturbed area next to the new patio with loam and even spread some seed on it for us. Leo and Regiane were great communicators throughout the project and the patio is perfect. A+ all around! Will highly recommend them. Additionally, living in the age of Covid, the staff took all safety precautions necessary, including wearing masks whenever they were unable to stay socially distance and always when meeting with us on-site without prompting which we greatly appreciate.

Needed to install granite steps to our front walk. PMP's workmanship is excellent and at a very…read morefair price. Will have them back next spring to work on our pool deck. Highly recommend

Adam came by today to take a look at our wood stove and give it a cleaning. He was quick,…read moreaffordable, and was able to squeeze me in without months notice. Will absolutely use the Country Sweep again.

Adam showed up exactly on time, with all of his tools, including Covid-19 PPE. He was thorough,…read moreprecise, and very efficient. His price was extremely reasonable. I would recommend Adam Richardson of The Country Sweep to any responsible homeowner. Carol, Ipswich

David L. For the…read morelast 25 years I have owned Vermont Castings woodstoves, the last of which was a Defiant model purchased about 17 years ago from the Stoveshop in Littleton, MA. As I grew older I began to realize I could no longer hand carry three cords of hardwood a year to feed the wood stove so this year I decided to switch to a gas stove using the same propane gas we use for a fireplace in the other end of the house. In August I went back to the Stoveshop and purchased a Hearthstone model mostly on the basis that it put out the most heat available in the same physical configuration as the former wood stove. This was driven by the height of the exhaust pipe on the wood stove. The stoveshop helped me find a gas stove where the coaxial pipe used for inlet air and exhaust to and from the gas stove fit the exact mechanical configuration of my previous wood stove. After the selection of the stove the real problems began. I found out that what I thought would be a simple process of running a gas line through the floor to the new stove is subject to a permitting and inspection process in Massachusetts. Most of the plumbers I had worked with before apparently don't like to put up with the hassle to do a relatively simple hook-up. My normal creosote-cleaning chimney guy was willing to prepare the chimney but it was obvious I would have been his first coaxial chimney customer so I thought an experienced chimney person would be better. In both instances the Stove shop was able to provide me with the names of skilled people to do the necessary work to prepare for the stove to be installed. Now that the new stove is installed and operating properly I can say that the Stoveshop provided an extremely valuable service. In addition to selling me a stove they provided valuable information and expertise in areas with which I was not familiar. I probably could have bought a stove for less money from a supplier like Amazon but I would not have known how to install it even though I have a degree in electrical engineering. I feel that the expertise provided by the Stoveshop was well worth the additional expenditure especially when the safety aspects of gas installation are considered.

Very disappoint. Specifically asked if they cleaned the flue when doing annual service on a pellet…read morestove and told "yes". I was told "yes", I now find out they do not! One would think the tech would have said something after coming for 3 years!!!