So grateful for Clint! Our dishwasher flooded the kitchen and he came out quickly to test moisture…read morelevels in our hardwoods. He was very professional, honest and explained everything very well and patiently answered all my questions. Luckily the water damage was not significant this time, but he's the one we'll call if we have problems again in the future!

Certified Restoration is a small business that does home floods and put back. I had the worst…read moreexperience with them. Mr. Picard, who was doing the put back was the most unprofessional person I've had to deal with. We have a home about 40 miles east of Lee's Summit. Our home had some flood damage from heavy rains. We were calling flood companies in the middle of the night and finally got a hold of one. Certified restoration came out two days later to remove the water and cutaway the drywall and pull the carpet up. * Just mentioning we love out of town so we asked Jamie to keep us updated with everything*. She was awesome we received phone calls every other day she was giving us a breakdown and telling us where we could save money on the water mitigation. After that was finished we were out in contact with Mr. Picard. Mr. Picard from the start was lazy, we explained to him our situation and asked that we be updated every step of the was. The house is a rental property, and we weren't there to make sure the work is being done professionally and promptly. We had to contact Picard 5 times to even get a start date out of him. Then when he did he never fully had a straight answer as to why it was taking so long for our put back to start. I was told that he had several other jobs. Now, this is after two and a half months of already waiting. I would text him and ask when the next time you're foingnkit to the house. He never had an answer. He would never give me a straight answer and it he did it was always after the fact the I had to text him. This went of for months, I would text him again and ask when are you going back out to the house? Them he'd realomd with "oh yeah my guys are going out there tomorrow." I would then ask please update me when they're finished. He wouldn't my tenet would have to call me and let ms know. It got so bad that I had to call Clint his boss. The first time I called Clint and complained about Picard. He patched me through to Picard. I didn't wasn't to be patched through to Picard but I rolled with it. Thinking things would change. Things didn't change so after another month of playing phone tag and just simply asking to be kept in the loop. I was getting nothing. So I called Clint again. This time Clint stepped in and got a little more involved. The updates we coming but they were still horrible at best. Then comes the S***** workmanship. My tenet text and said they came out and that the dry wall looked like S***. Now my tenet doesn't do frame or drywall so if she knows it looks bad then it's bad. She sent the pics and it was something a three year old could have done better. I complained and they sent them back out. The second time they came back Out it was redone it still looked like s***. The third time after Clint called Picard did it look decent. The framing around a door was loss poor and other little things that a legitimate company would have not let slide. So after all this I called Clint and asked if there was a way they we could get some sort of discount. He said "with COVID and prices being hi for material, he could could do $150 off of a $10k job. I almost feel out of my chair. I told Clint that I wasn't happy that this job took 3 months longer that it should have. I wasn't happy with the quality of work Md I wasn't happy with Picard. I told him that the communication piece was horrible and that Jamie was amazing. LISTEN TO THIS HE LITERALLY SAID "It's because women are better communicators." I almost wrecked my car. I said a a man I'm a great communicator. It's not that hard in today's works to text updates and let people know what's going on. Actually we both agreed it literally easier. It was a sexist comment and an excuse from a boss to cover the sorry A$$ of his lazy put guy. I asked him if he we're to give the situation a grade that the grade he gives me I would give that grade to the insurance company when they followed up. He never gave me one because he knows the quality and over performance was s***. Using the excuse that your a small business is no excuse. Maybe better leadership and management from the top down would go a long way. If you can't handle the volume of work then don't take jobs you can't finish.

At the beginning of the summer we discovered a leak coming up from the wood floors in our living…read moreroom. After contacting my home owners insurance, USAA. They started the claim and then told me a contractor would reach out to me to start the repair process once the house was dry. Cameron from Repairs Unlimited called me, in what felt like minutes, after USAA set up the work order. Being our first claim through our home owners insurance, I was lost. Through out the whole process Cameron was there to answer any questions or concerns I had. The damage to our house was far worse then what we expected. Waiting for insurance to approve every little thing took up a lot of time. Cameron reassured us that once everything had been approved the repairs would be done asap. They ended up replacing flooring through out the whole house minus our two bathrooms. Repairs did their best to work with the budget USAA gave them and we ended up with wood flooring that looks 100% better than what we originally had. Repairs was also able to get us a great deal on beautiful new kitchen tile. The lower kitchen cabinets we destroyed and the cabinet company was not able to match the finish to the upper cabinets. Cameron made the necessary phone calls and submitted everything we needed to have USAA replace all our kitchen cabinets. Though dealing with the insurance took up a great deal of time once Repairs had the proper authorizations the remodel was done in no time. We will definitely be using Repairs Unlimited for our future home improvements. Cameron was nice enough to get a few quotes put together on some other home repairs we'd like to tackle in the next year. I highly recommend Cameron from Repairs Unlimited to anyone in need of home repairs.

RUI was wonderful to work with - DJ, Frank and Isi helped us navigate a difficult insurance…read morerebuild and was available via phone/text/email whenever we needed them. The work they did was exactly what we wanted, and they went above and beyond in the work they did, and helping us navigate with our insurance claim. From framing / putting up a wall, laying flooring, complicated floor joist repairs to patching and painting drywall the team went above and beyond our expectations. If you need quality work done by a dependable and fast crew, look no further and give RUI a call!

5 Stars all around, Great customer service, quick to come out, inspection was detailed and complete.read more

We suffered a major loss due to a malfunction in our washer. Our insurance adjuster recommended…read moreNCRI. From our initial call with Mary to the mitigation with Thomas and Tony to the restoration with Jerrell we couldn't be happier Their workmanship and attention to detail is outstanding. We could not recommend them more highly.

After discovering significant water damage in our sunroom, our insurance company recommended Mr…read more Cleanz LLC in Blue Springs, Missouri. What initially appeared to be a minor issue turned out to be extensive damage caused by water intrusion around the roofline and chimney. Ultimately, the entire sunroom had to be demolished and rebuilt from the ground up. From the beginning, the team at Mr. Cleanz treated our home with care and professionalism. They worked directly with our insurance company, coordinated the necessary trades, and guided us through a project that was much larger than anyone originally anticipated. A project of this size naturally involved many moving parts, including demolition, structural repairs, roofing, windows, flooring, electrical work, insulation, drywall, painting, and finish carpentry. Throughout the process, the staff at Mr. Cleanz remained friendly, courteous, and committed to making sure the project was completed correctly. The finished sunroom exceeded our expectations. The craftsmanship is excellent, the room is beautiful, and it's hard to believe it's the same space after seeing the extensive water damage that had occurred. Looking back at the before-and-after photos really highlights how much work went into restoring our home. What I appreciated most was that Mr. Cleanz stood behind their work and stayed committed to seeing the project through. They worked with our insurance company throughout the process, coordinated numerous subcontractors, and made sure the final product met a high standard of quality. Home restoration projects can be stressful, especially when hidden damage is uncovered, but having a contractor who genuinely cares about restoring your home makes all the difference. I truly appreciate the effort their team invested in bringing our sunroom back to life. If you're looking for a restoration contractor for water damage, reconstruction, or insurance repairs, I would absolutely recommend Mr. Cleanz LLC. Our family is enjoying our beautiful new sunroom, and we're grateful for the work they did to restore our home. Thank you to everyone at Mr. Cleanz for helping turn a difficult situation into a beautiful finished product.

This company was extremely slow to stand communication was not good even after insurance had…read moreapproved the job. Once Orlando was put in charge things improved and the work was done well.

AFC Cleaning & Restoration 3131 Wheeling Avenue…read moreKansas City, MO (Their website says Edwardsville, but a card I was given by Joe says KCMO.) As soon as we had the furniture moved after the heavy rains of July 16-17 got into our basement, I called AFC Cleaning & Restoration (Thursday) and told them I needed to have the water removed from my carpet. They had good online reviews. Robert arrived at 6:00 PM and started talking about tearing out the walls and carpet. I told him I wanted to try to save the carpet, as it wasn't that old and that the water came in through the window, not the foundation. He agreed to do that and then brought in fans and a dehumidifier. "Aren't you going to remove the water?" I asked. He said he was just going to set up fans and would be back. He assured me that if there was air movement, no mold would grow for three days. I texted him on Friday at 1:37 asking when he was going to work in our basement. I did not hear back from him until 10:36 that night when he said he could arrive between 10:30 and 11:30 on Saturday morning, would I be available. I did not see the text until 9:30 the next morning. "Yes, please" was my answer. A young couple showed up in a rusty pickup truck and said they were here to take out the pad. They had nothing to extract the water. They turned the fans to the inside of the room rather than to the edge where the carpet was the wettest. I texted Robert at 11:48 and told him the pad was out, but they put the wet carpet up against the baseboards and it was beginning to smell. I didn't hear a thing from him that day. I set the edge of the carpet up on plastic bins to get it off the baseboards and help get more air to it. On Sunday at 3:00 PM he texted me and asked me if he could swing by and take readings. Not expecting to hear from him on Sunday, I didn't see the message until 5:00 and responded "readings of what"? His response at 6:48 was "It's okay. Are you available tomorrow?" My response was "Yes, I need a time, though. I need someone to clean and sanitize the carpet and get it dried. It now smells. Readings of what?" I could have told him it was still very wet. His response "I'm not done drying it yet. It will start to smell better as it dries. I will also spray an anti Microbial spray." "So, you are never planning to vacuum the water out of the carpet - the one thing I asked for on Thursday?" His response "It gets cleaned after it's dry and the pad is replaced." Robert came by on Monday, but the carpet was still wet. He returned on Tuesday. The carpet was dry, five full days after the flood, and he sprayed microbial spray. When he was done, I mentioned that it still smelled and that I was unhappy he never extracted the water. "Oh, now that I'm done, you complain" was his reply. I was explaining that I had asked for the water to be extracted on Thursday and continuously through the process, but he just talked louder over me when I spoke. I told him that if he knew he couldn't extract the water, he should have told me at the beginning. He said it would have taken his crew longer to extract the water than using fans (no doubt). I reiterated that if they didn't have the crew available, they should have advised me in the first instance. He was frustrating me, so I told him to leave. I called the office the next morning and without identifying myself asked what they would do if someone had water in their finished basement that came up around their shoes. She proudly stated that they would first extract the water from the carpet. I said "Good, and how do you do that?" She explained that they have big machines that extract the water and remove it. I told her my name and that they did not do that in my basement. She agreed to send the manager to determine if the work done at my house was representative of their work product. A nice enough man named Joe came by and told me he didn't smell anything but carpet glue that had been made wet by the flood. On all other matters he agreed with me, but had no authority to do anything about it. He said he'd have the owner come by. The owner showed up and said all he smelled was acetate from the carpet. It was clear that his goal was to blame me. He said they didn't follow IICRC standards, because I asked them to try to save the carpet. I said, "So, you didn't follow your own standards, but you blame me?". He said "Yes". Yet, he didn't do what I asked him to do. I told him the young couple put the very wet carpet up against the baseboards and he said that wouldn't matter. I told him I asked for the water to be extracted several times, and he told me that using the fans was extracting the water. I disagreed. Not a single google search defines extracting water as using fans. Fans are the next step after extracting the water. I told him if he couldn't extract the water, they should have told me from the beginning, so I could have called someone else. He got up and left. What do they want for fans? $3000.

My family and I have used AFC for a variety of services including carpet cleaning, carpet…read moreinstallation, LVT installation, and emergency help when our washing machine leaked water all over the kitchen floors. AFC has exceptional, high quality services and customer support! They continue to be our go to for any flooring related service! We have also used a product of theirs for our floors at home called Bio-Nihilator. We have dogs and hardwood floors throughout the house and Bio-Nihilator gets our floors sparkly and clean! https://www.bionihilator.com/store

Wish we would have used Sage from the beginning! Connor and his staff were extremely respectful,…read morehonest, transparent, hospitable and helpful in cleaning up the mess we had when using a well know service. Back story: We had a house fire. Our insurance company referred another company "yellow trucks" who damaged more than they saved, lost items, took items, and then brought whatever was left back, not clean after 5 months of "storing it". Sage came in explained the process, quoted, organized and returned our items quickly. They took care of our items, and handled them with great care. When dealing with a situation as traumatic as a fire or loss, its so important to slow down in the beginning to find the right people to work with. Which is hard to think about in those moments. If we could do it all over again. Cannot recommend Sage enough. Thank you.

We had a fantastic experience with Sage Restoration. Jalen came out to handle our mold remediation…read moreand was incredibly professional from start to finish. It's hard to find companies this honest and friendly these days. He didn't try to oversell us on unnecessary services, and gave us peace of mind. Highly recommend Jalen and the team!

We thought Melvin was the BEST!!!! Above and beyond. My mom's foundation was cracked and we needed…read morea new retaining wall outside as well as 2 concrete walls inside that were caving in. They fixed it in a timely manner and everything seemed to be as expected until we found that him and his crew had built the wall crushing one of her electricity lines causing her to lose power to 75% of the house. My mom is 86, and every time she had him help her, he would give her a price and by the time he was done, he had charged her triple than what he quoted her. We had used Melvin for a couple other jobs, fixing my mom's car and working on the water line in the basement. When he worked on the water line, he quoted her $1200. She told him she is on a fixed income and she could not spend more than $900. Melvin said ok and continued the work. When he was finished he came up and handed my mom a bill for $1700. My mom told him she didn't have that and he told her to take out a heloc loan On her home. He then texted her every week moving forward with an arrow and the total amount of $1700 circled. He was harassing her. When we found out about the electricity, We called Melvin because he promised us, he guarantees all of his work for life. We had told him that we had 3 other companies come out to test for the electricity and we had been shown 3 times it was crushed under the wall and the only lights that worked in my moms house were in the bedroom. It cost $5000 to fix it and Melvin told us he did not want to do the work, hire one of the companies and he would split it with my mom. My mom is 86 years old. This was in February. After calling Melvin every week for 3 months, he finally called my mom in May and paid her $1115. Still to this day, he has not paid her the other $1115 that he owes her. My mom is the sweetest lady and she has really struggled financially trying to stay in her home until she dies, and this man took such advantage of her, after he sat and prayed with her telling her she was family. This is a scam particularly on older people who don't have any idea what truly needs to be fixed. I would not trust him or recommend this company to anyone.

Melvin and his team recently completed a flooring replacement in our home. This included LVP…read morefloors to replace builder grade laminate on the main level as well as upstairs hallway. We also had them replace our carpeting on both levels of the house. The end result was fantastic. Melvin constantly communicated with us on the progress and was always open for questions or concerns. I would not hesitate to recommend BPC to anyone in the future and will keep them in mind for any future projects.

kc water damage is the best restoration company I've had the pleasure of working with amazing…read morepeople totally understan the problem your having . they get straight to work to save your structure fast friendly family owned services great great people they are !!!!