Great Customer service Hi-Way Auto Sales
I cannot say enough good things about this company. About three months ago, I purchased a used 2019 Cadillac Escalade ESV Platinum Luxury from them. As anyone knows with used vehicles, sometimes unexpected issues can come up -- and unfortunately, the engine ended up needing replacement after I had already put over 5,000 miles on it.
I want to be very clear: this situation had nothing to do with the dealership. It was simply one of those unfortunate things that can happen with used vehicles. After speaking with multiple mechanics and getting quotes, I quickly realized the repair was going to be far beyond what I could afford.
Out of options, I reached out to them -- not expecting much, especially given the mileage I had already put on the vehicle. What happened next completely exceeded my expectations.
With absolutely no obligation and zero pressure, they stepped in and went above and beyond to help me. They were able to get the engine fully replaced with a warranty straight from GM, and at a fraction of the cost I was being quoted elsewhere. That level of support, integrity, and willingness to stand behind their customers is something you just don't see anymore.
This company truly stands by their vehicles and, more importantly, their people. Even after significant use on my end, they still made it a priority to help me get back on the road.
10/5 stars. Seriously.
You can tell they operate with strong values -- honesty, compassion, and a genuine desire to serve their community. If you're looking for a dealership that will treat you right not just at the time of purchase, but long after, this is the place.
Highly recommend. Thanks again Hi-Way Auto Sales read more