James and Tony are an amazing team! They earned my business because they are professional, accommodating, and truly listen to what their clients need. From the very beginning, they were straightforward about pricing, the installation process, the timeline, and exactly how my new alarm and monitoring system would work. There were no surprises, just honest communication and exceptional customer service. I was in the market for a new alarm and monitoring system, and they made the entire experience seamless and stress-free. Their knowledge, patience, and commitment to ensuring I had the right system for my home exceeded my expectations. A special shout-out to Ms. Janet, who is the closer! Once I decided to move forward, she contacted me and had everything set up in less than 10 minutes. She was professional, efficient, personable, and made the process incredibly easy. She is not only friendly, but she also provides outstanding customer service. What impressed me even more was the follow-up after the installation. I received calls to ensure my alarm system was working properly and to make sure I was completely satisfied. That level of follow-up demonstrated that they genuinely value their customers long after the sale is complete. I truly felt like my business mattered to the company. I've already shared my experience with family and friends because great service deserves to be recognized. James and Tony didn't just gain a customer, they gained an advocate. At this point, they're family. If you're in the market for a new alarm and monitoring system, I highly encourage you to give Tony and James the opportunity to earn your business. Their professionalism, honesty, and commitment to customer satisfaction are second to none. They will not disappoint. read more

We have had nothing but a good experience from this company from the start. We originally had Vivint, which turned out to be a total nightmare after moving. We found Hitech and they have been nothing but friendly, honest, and just easy to work with. We got a quote before initially even getting any work done. There was NO sales pressure to make a decision that day or any ridiculous upselling. We got our quote, they left, and we thought on it before calling them back. They literally gave us our available options and we went from there. The equipment works well, no issues. Highly recommend these guys! read more

Great, friendly service! They provided excellent communication throughout our project.

Their products and services impresses with impeccable sound quality, sleek design and innovative technology. James and his team are so fun, professional , and really made it simple for me to use their products. Money well spent on my new surround system and the best part is that I can control my alarm, camera , A/C temperature , & surround system all from my phone. I love it !! I am set for entertainment if we ever have another COVID ! LOL! Highly recommended! read more

These guys are great. After having several companies promise to come to our house to check our system and never showed up, we called HiTech and they showed up to our house in a few days. These guys are professional in every way. We have recommended them to our friends and family and they are the only security company we will use from now on. I would highly recommend these guys your looking for a professional service with a personal touch. read more

5/5 = BEST!! I've always heard great recommendations about Hi Tech Smart Security from family/friends about the experiences and the security they have at their home. So I decided to try these guys out! You will began to notice how professional and courtesy these guys are! The time you set with them, is the time they will be there! They were here 20 mins early before their appointment I believe! Once they over look your entire property and suggest the best security your home needs, then with a reasonable quote that no one can beat, hey'll start right away!! They started off by setting up a new home security system and wow I became very amazed! A new control panel for the home was prepared, which is paired with door locks, thermostat, garages, door bell/camera and etc. The alarm system panel is very spectacular! I can control it with the my locks on every door, thermostat, and etc. You can control these through the home panel or through the app with your phone! THESE GUYS ARE THE BEST! I had a situation at my home when my alarm had went off at 7:50pm at my home, which speedy alerted the police and the police showed up at 8:30 pm. Living in New Orleans, LA (Orleans parish) with a result like that?! You cant beat that! I had a great experience with James and their company's service! They mentioned multiple times, if I ever need them they are a phone call away. They are very trustworthy and I personally, highly recommend them!! read more

HiTech Smart Homes and Security - Police checking on home after house alarm went off 30 mins later! - Security Systems Near Me - Gretna, Louisiana

If you're on this fence about getting security cameras in this Wild West trap HiTech security is your go to. Not the cheapest but definitely worth their expertise. I'm very impressed. Very fun and friendly team dedicated to getting it done right. The recommendation from James was spot on and the system works beautifully. Marco, JP are amazing Thank you for the peace of mind. We had a car theft and it bothered me so much this was long overdue. Thanks! read more

I now can control my locks, thermostats, garage doors, and lights all from my phone! I could never go back to the old way of doing things. The system definately saved my butt more than i can count. read more

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Excellent Customer Service. VERY fast response time. It's good to see some good ole fashion customer service... THESE GUYS TAKE CARE OF THEIR CUSTOMERS!!! read more

Just had James come set up our security system with a lock on the front and back door, as well as an alarm on the garage door, motion sensor in the living room and master bedroom, and a front doorbell w/ camera. Awesome dude and an even better businessman. Made everything seem super simple and answered all my questions. 10/10 recommend. read more

My husband and I would like to thank everyone at Hi Tech for installing our home surveillance and alarm systems. Everyone at Hi Tech was extremely professional, knowledgeable, and courteous. The high def cameras are amazing and so is the Skybell doorbell recording camera with audio. We love how all cameras can be accessed from our tv, iPhones, and iPads. The alarm system is also remarkable and keeps us up to date with alerts on all of our devices. Hi Tech employees are readily available to address any questions you may have and service calls are addressed promptly. We highly recommend Hi Tech for all of your security needs! James, Tony, and Marcos are all wonderful and trustworthy guys! read more

HiTech Smart Homes and Security - Security Systems Near Me - Gretna, Louisiana

We used HiTech to install a premium quality smart security camera system in our home in Mid-City. The team was thorough, knowledgeable, and super friendly. I felt like I was working with family throughout the entire process. Over a year later, I messaged them after we experienced an outage in our system and they responded 2 minutes later at 9pm and took the time to walk my husband through the issue (turned out it was our router and not their system). The system quality is superb. Thank you HiTech for your utmost professionalism. read more

I've been having Hitech for years now for smart alarms and surveillance cameras and every time we have problem, they are always there. Always on point and prompt! Super knowledgeable ... read more

Well what can I say about these crazy guys? They are nothing short of amazing and professional! After searching for 4 months for the best, local home security company for our new home, I stumbled upon HiTech on Yelp and sent a request for a qoute. Within minutes I had a response from a team member and had an appointment. Accomadating my schedule, Tony came out and gave me a qoute for the type of system we wanted. I felt at ease and agreed for services on the spot. They scheduled me for the next day for installation. James came out, with lunch btw, (talk about A1 service here), sat at our dinner table and we talked about our families before beginning the installation. Tony came by to show me how to work the apps and home panels. These guys are truly an amazing team and I feel so at ease and elated to be with this company!!! It's more than a business that they sell, they will make you laugh the whole time while they are securing your home, and leave you with a sense of being apart of their family. I recommend them to anyone looking for a trustworthy, local business to help with home and business security. Our minds are at ease because our home is now safe and it's all thanks to our new friends-family at HiTech! read more

HiTech did a very professional installation of new security cameras and alarm system in my old house that I'm sure posed a lot more challenges than the average home, along with my crazy dogs trying to protect their territory. I would definitely recommend these guys! read more

Great guys, always available when I have questions about my products and devices. Looking forward to adding the sky bell to my home devices.

As a new home owner safety and security are the most important things. I recieved my alarm quote and installation the same day. That was awesome!! The team was very thorough and professional from start to finish. I would highly recommend there services to my family and friends. read more

James & his highly skilled technicians did a superb install & everything works as promised