It's been a long 7 months since I got my initial MTHFR test, which was sent to Spectracell Labs for…read moreprocessing. Without going into too many details, I had called the billing department several times, and in most instances (up until now) there was nobody on staff, or few people on staff, to take my call so I resorted to leaving voicemails everytime. I can only think of one or two call backs I received from my voicemail, and only one of those involved them leaving a message on my phone. The bill was still outstanding until now, as it took awhile to receive (I believe, initially, I received it in September or October of 2016 for a July 2016 test). The bill was much higher than anticipated, so I attempted to negotiate it down. Initially I was told, no, that I was a cash paying customer and the price was the price. However, I did have insurance and they did pay a small portion of the bill. After having my EOB's faxed more than once (Spectracell claimed they had never received EOBs even though I had confirmation from my insurance that they had, in fact, sent), I finally called back today to a) check to see if they had received my EOB and b) to pay the bill. The saga of trying to pay this bill is over. Not without Spectracell sending it to collections - despite my several attempts to contact them to negotiate the cost/prove insurance... the bill for this test is now paid. Let's just hope their sending it to collections doesn't ding my credit too badly... As for another test, I had the BRCA test done in Fall 2017, and I had preapproval from my insurance to have it done at no cost to me because of a family/personal occurrence of cancer. Despite this preapproval, Spectracell still tried to bill me for part of this test. I recall one call to Spectracell, in which myself, my insurance company, AND Spectracell was on the phone - as they continued to insist I owed them money, despite the insurance company (on the call) insisting I didn't as I had preapproval. The issue came down to the wrong medical code being submitted (not my fault), and it took several phone calls to settle it out. To say THAT interaction was annoying is a major understatement. In the future, I will always check to make sure any lab tests I am having done do NOT go to Spectracell. The amount of time I have spent on the phone to settle the issues is ridiculous, and even though everything worked out in the end, I don't want to have to deal with similar issues each and every time.

Covid tests from here are extremely pricey compared to other places…read more Customer service is extremely poor; I went here twice and there was no receptionist at either building. It took about 10 minutes for someone to respond to the door bell. I had called ahead of time to schedule an appointment and they seemed surprised to see me. Once I was finally let inside it felt eerie; something just felt wrong about this place. There was barely anyone in the office and the building looked neglected. Roof tiles and walls had stains on them and it smelled very musty.

The quickest labcorp in the city. Always walk in and I'm in and out in less than 15 minutes.read more

Fast, very professional! Almost No Waiting time (10-15 Min) Very happy . Will go to Lab cordread more

I wouldn't recommend this lab to anyone. I have been there a few times and the young lady has…read morerefused me although no one was in the store and she wasn't doing anything , all I needed was a breathalyzer and the urinalysis which doesn't take 10 minutes just doesn't make sense. The woman said you have to have an appointment for their store front business. ?? No worries, there ate 5 other labs within a few miles.

I went in and had to get a Titer test for school. It was really easy got the test back in three…read moredays. I was a little nervous. Did not even feel the needle. Try them out. You can't go wrong.

This place literally saved the day for me. Communication from staff was executional. Thank you all…read morefor accommodating me on such short notice!

Thankful I found this place. The staff is nice and goes above and beyond for the customers. I would…read moredefinitely return and refer them to anyone needing labs. Thank you all for always being accommodating and providing great customer service.

Lady who answered the phone was as rude as can be. I asked a simple question and was met with a…read moresnarky short response. Find a nicer front desk assistant.

Just an absolutely fantastic experience. The entire staff was so quick and polite. Dr Nguyen was…read moreone of the best physicians I've seen in awhile, patient, listened, asked questions, took the time to go over a plan, overall just fantastic. The team even helped with a pharmacy issue. Above and beyond

Every time I come to this location, I am in and out very quickly. I never feel a thing when I get…read moremy labs done. Everyone that works here is friendly.

I was sent by my employer for a random to Lab Corp. My employer emailed me a copy and stated on…read morethe order form that a copy was sent to the Lab. My first complaint was there was not enough seating. When I got there I had to stand. Came back, had to stand again. My second complaint was, Wendy tells me after I sat there for 20 minutes that their printer was not working and directed me to Fed Ex up the street. Thirdly, after I returned I knocked on the reception window with no response. I sat there for another 20 minutes before Wendy ushered me back. Attitude sour AND did not handle my specimen properly. First thing was I had to ask for my copy of the visit. Second, my specimens was NOT put in their baggy in front of me. Thirdly, my left over urine was left on the back of the sink when I left. Oh, did I mention the BACK printer was working?

The staff is excellent. The service is friendly and professional. The problem is the processing…read morewhich is NOT in their control. The drug test processing is done in Lenexa, Kansas. The client (me) has to wait an average of 14 business days for a drug test result with levels. This is totally unacceptable!!! Why can't Any Lab Corp. shorten the time?

B12 BOGO I was there to get a B12 shot and it was done less…read morethan 10'. Staffs are nice and friendly. At first I thought if you can just check in you will get a free shot but no its buy one get one free.

In and out for PCR Covid test in 5 minutes. Staff was professional and kind. They don't do both…read moreantigen and PCR, but every other place had PCR results in 5 days, they gave me 3. Hopefully sooner, but with the volume I know everyone is struggling with getting results quickly. All in all it was a good experience

Their customer service needs a lot of help! Don't call for more information, as suggested on their…read morewebsite, because their representatives aren't in any mood to speak to anybody at 8:10am. My 17 second call was not disappointing, not underwhelming, it was BAD. Time to train your phone reps!

Great staff and place to go for an MRI!!! I was so scared to get the MRI because I am very…read moreclaustrophobic person. However, I felt better when the receptionist told me that they have the open MRI machine. The MRI technician was very helpful. He made me feel comfortable during the whole procedure. One more awesome thing is that the price per scan is just $279, less than anywhere else. I would highly recommend this facility to others. Huge thanks to the Caspian Team.

After a continuing pain in my ankle and couple of X-Rays, my doctor told me I need an MRI, so we…read morecan clearly see the problem!He suggested me Caspian Diagnostic Imaging.Even the location was kind of far from me,their price was worth it me to go over there!I got my appointment the same day and next morning my physician got the report of my scan.That was really fast.Their team seems professional and fast.Finally I got a proper treatment.Would like to thank them once again!