Think you're going to come here and get in and out, huh? Well I got news for ya-it ain't gon happen cap'n!
Where do I begin! It was a Monday morning. I walked in around 8AM to get routine blood work done for my doctor and this place was packed- at least 20 people. My first thoughts were "dang, I should've made an appointment!" I signed in anyway thinking it may not be too long of a wait. After about 15 minutes or so, I began to wonder what the deal was because no one's name had been called. I'm guessing they were short staffed because the lady at the receptionist desk was back and forth, checking in patients AND going to the back to do lab work. 45 minutes into the wait, they called someone back who had an 8:15 appointment- but the time is now 8:45. Really??? I was getting very antsy at this point because I needed to get to work and didn't have all day to wait around. No progress in the wait times was being made so I left and decided to come back after lunch. An hour wasted- just that quick. Great.
Fast forward. It's now 12:54PM to be exact, and I was back again, signing in for the second time hoping to have a better experience. I was a little more optimistic because there was only about 7 people waiting this time. They seemed to be moving a lot quicker at one point, then there was a major stall. Myself and another person were the only ones left in the waiting room and it took them FOREVER to call either of us back. I recall seeing one of the supervisors speaking with some of the employees- not sure what was going on but they seemed to be all over the place as if they didn't know what to do. By the time I got called back it was 1:40PM. They then had to log my information in the computer, so that took an additional 10 minutes. To make matters worse the employee who was keying in my info was super slow and clueless. I think she was a newbie, not sure. My nerves were already shot so I had no sympathy for her at this point- "get it together so I can get up out of here!" were my thoughts.
One thing that threw me off was the fact that they needed my credit card information. Say what now? I've never had to do this in the past, but the employee said they do this in case the insurance doesn't cover the full amount. I was skeptical but went ahead and gave them my info because I knew my insurance would cover it. I'll be keeping an eye out for any billing issues in case I get screwed. While I was in the waiting area prior to getting called back, a lady came in wanting to speak with a manager about her bill. Uh oh. When I got back to work, I called my insurance just to double check and I am 100% covered. If get billed, somebody will have some serious explaining to do.
Between the two visits, I basically wasted 2 hours of my day just to get a 5 minute blood test done. That's ridiculous! Bottom line is, this place is a hassle in more ways than one. They are extremely slow, unorganized, and have no sense of urgency. Even if you schedule an appointment, it's not guaranteed you will be seen at that time- I witnessed that happen. Seriously, who has time to deal with that foolishness??? Nobody. So unless you have an hour or more to spare, take my advice and go to the next nearest location. read more