I had a very frustrating experience trying to complete extensive lab work at both Gessner Plaza 3 and Plaza 4, as well as the location across the street.
Despite having appointments, I was received poorly each time. Staff told me they did not have time to enter my information into the system because my lab orders were lengthy. I was asked to come back, which I agreed to, and I specifically requested that everything be prepared in advance for my return visit.
However, when I came back--again fasting--they were still not prepared and did not complete my labs. I then went to the lab across the street and was told they also did not have time to see me.
This level of disorganization and lack of patient consideration is unacceptable, especially when patients are following instructions like fasting and scheduling appointments. It raises the question of why these locations are accepting appointments if they are unable or unwilling to perform the services.
In contrast, I went to LabCorp across the street the same day, and they completed everything efficiently, professionally, and with respect for my time.
I hope this feedback is taken seriously to improve patient care and operational readiness. read more