The stay has been thus far amazing. From the cleaning technicians to the culinary specialists. Chef Northan made the most fantastic breakfast omelette I've had in years!!! I'm very pleased with everything this far. read more

Stayed at the Hilton Baltimore Inner Harbor for a work conference in early May. Check-in was smooth and I was able to get my room early. That was probably the best part of the stay. I got to the room and it was not cleaned. There was what looked like a bug (maybe a maggot) on the bathroom floor. I requested that the room be cleaned via the app; I was told it would be and no one came. I also requested fresh towels and instead of putting them inside the restroom, they were stuffed in a plastic bag & hung on the door. With this being a Hilton property, I was expecting a lot more. read more

I recently stayed at the Baltimore Inner Harbor Hilton and was blown away by the exceptional service provided by Kasey at the front desk. Initially, I faced a frustrating issue where the $199 convention rate for the NCNW 61st Convention wasn't applied, leading to almost double the charge. I was all set to switch hotels due to the less-than-stellar customer service experience, but Kasey turned everything around. Kasey was incredibly efficient and knowledgeable. She quickly adjusted my rate to the correct convention price, saving me from the hassle of relocating. Her adept handling of the situation highlighted her commitment to customer satisfaction. On top of that, she took the initiative to update my long-incorrect address, a task the customer service hotline claimed I had to manage myself. As an entrepreneur, I truly value excellent customer service, and Kasey delivered it with a warm smile that made me feel genuinely appreciated. Her outstanding service convinced me to stay and made me look forward to returning for future visits. I've already shared my positive experience with friends and would highly recommend the Hilton without hesitation. I'll also add that I was able to check in very early, and when I asked housekeeping to clean my room, they did so immediately. Thank you, especially Kasey, for making my stay memorable! read more

Every year for the last four years I've stayed at this hotel. It's been very convenient. We have Camden Yards right across the street, about 15 minutes to Guinness, Sagamore Spirit Distillery only 1.7 miles. Marriott hotel and Holiday Inn are right across the street as well. I can see the University of Maryland from my window. It's only a few blocks away. Maybe 3-4 long blocks. The actual University of Maryland Medical System is a block away. On the other side I see the Pandora Building. I think it may be their corporate office. I've been told that the crab cakes in the area are amazing. The food at the hotel (convention / meetings) is excellent. The employees from the front desk all throughout the hotel have been kind and engaging. The rooms are clean, the color schemes are neutral and the artwork modern. Like the comfort of the mattress and the white crisp sheets. read more

See all

Chef Northan is an excellent staff member. Not only was he a great chef, but he filled in as a host always checking to make sure we had what we needed. He was very friendly and a hard worker. read more

Spent weekend there with lady I came up with for her Birthday best view of Baltimore at night. Can't get any better than that

We had a very nice stay here. Comfortable room, functional work space, great location, and extremely friendly and helpful staff. Kevon at the front desk is one of the most pleasant people we've interacted with in a long while! read more

My breakfast was a great experience. Ms. Cherlene was a delightful host and Chef Northan's omelete was delicious.

Nice stay at the Hilton Inner Harbor. As an addition, be sure to get an omelet from Chef Northan! The best omelet I've ever had!

This is a centrally located Hilton and they don't offer the perks to silver members like other hiltons do (bottles of water, etc). They aren't rude but they aren't hospitable either. I love the location because there is a direct bridge connection to the Baltimore convention center. The hotel bed was comfortable, the bathroom was spacious but had very loud water tank refills occurring random times of the night and day in the toilet. What a scary way to wake up ha! The hotel needs some loving as some of it is showing age for sure. That said, if they spruce it up- nothing like this location and space. read more

Burger was OK. Ordered medium but it came up medium well and dry. The toppings made it OK to eat but other than that, it wasn't much to offer. As for service, I'm in a good mood otherwise the 3 star ratings would have been worst. That said, I guess a hotel reatuarant is what it is so don't expect much. read more

Hilton Baltimore Inner Harbor - Burger - Hotels Near Me - Baltimore, Maryland

The service at this restaurant in the hotel is the best I have experienced in many years. Tommy was awesome yesterday and the corn and crab soup was amazing. The breakfast service is even better. The omelet that Chef Northan made was delicious and he was so kind. And Charlene was so warm and accommodating! read more

I had a great, peaceful stay during a very busy conference. in particular, I would like to shout out Diamond, who helped me out during a very stressful check out. She showed me kindness, courteousness, and grace as a guest. This hotel staff is great! read more

What a beautiful and wondeful way to start the day! Thomas was the best waiter experience. He is very thoughtful and attentive! Could not ask for better! read more

This hotel provided phenomenal service and beautiful rooms. I want to thank Ke'von and Cheyanne at the front desk for their impeccable customer service during our check in and throughout our stay. We highly recommend this property and we will be back Thank you! read more

Restaurant service was excellent and staff was extremely helpful and attentive. Our server Tommy brightened our family outing.

Very COLD indoor Pool. Even the jacuzzi is kind of chilly. Everyone in the pool area went in for a minute and then came out shivering. Another couple said something to the Maintenance guy who insisted the heat is already on. Probably they are trying to save money. If the pool is part of your trip DO NOT STAY HERE! Otherwise the location is really good that's why I give it two stars. But what a shame to have a huge freezing indoor pool. read more

Breakfast is great. Chef Norman at the omelet bar makes the best omelets ever! The entire staff is friendly and helpful

I had breakfast at the Hilton and Cheff Northan gave exceptional service. I will definitely be coming back to the Hilton

The suite 2027 is outstanding!!! the view of Camden Yards is unbelievable. Great location if you are in town for baseball or football. Front desk staff is wonderful. read more

your staff is exceptional. especially servers Ben and Thomas who go above and beyond expectations. also hostess Christiana and the extraordinary Danny at the front desk who ALWAYS handled our questions with a smile and clear answers. what a great team you have here. read more

the people at the restaurant were super nice and gave great customer service! the food was also very good.

I traveled here for a conference and had breakfast each morning in the hotel's restaurant. The food was delicious and fresh and the service was amazing. I would like to thank in particular to Chef Northan, who made my mornings a lot better with his hospitality and excellent omelette and pancakes:). He kindly adjusted the recipe to my special requests and was very professional and prompt! I can't wait to be back! read more

Find this hotel very convenient and accessible to both stadiums, museums, restaurants and inner harbor, train station and more The rooms were very clean, the mattress and pillows very comfortable, great views, hallway looks fresh, not old carpets One of the things I didn't like is that they don't have a restaurant, they have a bar with tables behind it but not a full restaurant read more

Chef Northan made me an amazing veggie omelette with vegan chorizo sausage!!! He nailed it! Ziare provided great service. I would certainly stay at this location again. read more

Have stayed at this Hilton many times over the years and have never been disappointed with my room nor service. Check-in has been consistently easy and quick. The lobby is modern and contemporary. Great bar to pre-game and get a drink or 2. You never know who your bar mate may be. Ravens player? Opposing team player? R&B singer? Political leader? I've sat next to all. The rooms are comfortable. Beds are amazingly comfortable! The view from the rooms are great. Upper level rooms located on the south side of the hotel have a great view of Oriole Park at Camden Yards. Overnight parking is $30. Not bad for downtown Baltimore. read more

See all

Definitely a good experience for out of town or in town tourists great location next to downtown Baltimore

I cannot believe I paid more than $200/night for a stay in this terrible hotel. Issues: 1. As seen in picture, their coffee was terrible in the rooms and they don't serve complimentary coffee downstairs. I repeat, this supposedly fancy hotel does not serve coffee to its guests. You have to pay to get it from a downstairs coffee shop. 2. Parking is $35/night, which is robbery but ok it's downtown Baltimore, right? WRONG. After asking locals, I learned that not only there's on street parking right behind the hotel, the city doesn't check if you paid or not since the pandemic. So I could have parked for free. Is this Hilton's problem? Yes. Because I specifically asked front desk about my parking options and they didn't tell me anything except the $35/night one at the hotel. 3. You have to pay for WIFI if you want to do video calls. I repeat, you have to pay for WIFI if you want to do video calls. It's 2022. Who doesn't do video calls? I called the front desk to pay for it. They had to connect me to their outsourced IT Support. After a long time, they were able to upgrade my service (for a fee). Then my videos started lagging again. I went back to see my speed way below video streaming levels (see attached). I can add but this should hopefully be enough to steer you off of this expensive and terrible hotel in Baltimore. Pick something else! Literally anything else! read more

Hilton Baltimore Inner Harbor - 14.4 mbps? What am I supposed to do with that? Send a snail mail? - Hotels Near Me - Baltimore, Maryland

See all

The service staff here obviously mean well, but seem overwhelmed by short staffing. The check-in lines on early Saturday evening were long and slow-moving, probably since only three staffers were available behind the desk. The person who helped us was affable and seemed very capable, but gave us a room with only one bed when I'd reserved one with two. Honest mistake. Upon this discovery, I called down to the front desk and finally got through on the third try and more than 30 rings each call. Yikes! They need to staff the front desk appropriately or risk losing good employees who won't put up with this kind of thing for very long. And of course, it also annoys customers to be left hanging. I didn't stand in line again and went right to the original front desk guy, who politely asked his current customer to wait while he quickly fixed the error. (I apologized to the customer, who only seemed bemused at the delay...hope the employee didn't catch hell from that one.) I was taken care of and back on my way in about two minutes -- great save! The hotel itself is fairly standard as you'd expect (no mini-bar ?!?), but there was an active popcorn machine in the lobby (also with long lines, of course) manned by an employee who looked rather harried. Those tempted by the irresistible aroma had to gauge that against their willingness to wait 10+ minutes in another line... not worth it for me. I'm only here for a conference, so not sure I'd stay here again for a strict vacation. Of course, I do have a fantastic view of right field at Oriole Park from my room on the 12th floor read more

Hilton Baltimore Inner Harbor - Hmm, found a pill under the bed upon arrival. Glad I don't have a toddler roaming around... - Hotels Near Me - Baltimore, Maryland

See all

Alright, Hilton Baltimore. Our encounter was on the brief side but here's a quick rundown: -the room was spacious with a desk, mini fridge and great views of downtown (including the clock tower) -unfortunately, we popped down to the pool to attempt an early swim and found that it looked like it could use some cleaning TLC. The cloudiness of the water turned us off and alas, the sauna also was not in operation. -the staff working at the front desk was friendly -the location is very walkable to the sporting attractions of Baltimore and the light rail that runs through town -the vent in our bathroom had what appeared to be wind of dust built up and could use a deep clean -this location is very convenient for those attending conferences at the convention center -overall, it was a very middle of the road experience. Next time, I would probably stay somewhere else but this wasn't the worst scenario either. read more

If I could give less than one star I would. I had to get keys three times because they didn't work. My AC doesn't work despite repeated calls to the front desk. They said come down to switch rooms...so I can go through more keys and broken AC and picking and unpacking again? NEVER STAY HERE. WORST HOTEL FOR BUSINESS TRAVEL EVER read more

Hilton Baltimore Inner Harbor - It doesn't work and NO ONE WILL HELP ME - Hotels Near Me - Baltimore, Maryland

Rude staff on room line - literally just hung up. No food anywhere (finally ordered from the bar and was the measliest salad with no meat). No water in hotel. Loud sirens outside all night. read more

I would not recommend this location. For $350 a night there is a lot better places to stay at in Baltimore,MD MY ROOM ON 17th floor WAS TRASH. Terrible too No customer service even after talking to supposed managers on shift THE DO NOTHING HERE. I followed my usual steps Via my Hilton Honors App Checking In & selecting my room, could not get digital key. Ok so I'm at the concierge counter at 4:15pm for my 4pm checkIn The inform me the suit I selected on 19th floor with home-plate view still had not been cleaned even though at 10am 6hrs before arriving I checked in via HH App selecting One of Three Rooms THEIR system gave me to chose from. So nbd I take the lower level suit #1729 instead of waiting for WHO-KNOWS how much longer for my selected 19th floor suit. Moving-On I asked them for my self pay parking garage pass witch the informed me the garage was full???? Yes the HH App states self pay parking AVAILABLE. It Fails to tell you HH Members do not get accommodating parking IN THIS SELF PAY PARKING GARAGE ATTACHED TO THE HOTEL. YES You literally ride the elevator up into the Hotel from this parking garage but you are not priority as a HH patron here for anything from parking to room selection that the provide for you to chose from????? Suit#1729 KING BED AND PILLOWS very dated. So 9:30am morning of Third Day I called down for towels and washcloths woman said sure thing will send them up. I'm waiting around finally at 10:57am I looked out into the hallway because no one has come, I find a clear trash bag laying at my door with clean towels an washcloths in it...I was listening for a knock on the door that NEVER HAPPENED not even a call back to communicate there chosen process for dropping them off. I have never had these kinds of issues at ANY PRIOR HILTON STAYS... Chicago, New York or L.A. and I NEVER have had parking issues at a Hilton stay. On a positive note the kids cleaning car windshields at the Traffic-Light did a fine job and received good compensation for their work. Maybe the should manage this Hilton location, I SEE they do a good cleaning anyways. read more

See all

Had the best omelette I've ever had in my life here this morning. Chef Northan really outdid himself! Great breakfast buffet, but the omelette was definitely the high point. read more

I stayed here for about a week at a conference. The location is convenient although be aware that there is a huge homeless population nearby that will hassle you when you walk outside of the hotel. The hotel had wine and charcuterie upon my arrival, but I did not eat any since the table was swarming with fruit flies. Yuck! Wifi was available in my room but was not available in common areas, the lobby, or conference rooms. I could not get the printer to work to print a boarding pass, and no one was around to help me. While I let the hotel know I needed a 4 am checkout, I had to wait about 20 minutes in the lobby for someone to arrive to check me out of my room. The pool and workout area were absolutely disgusting and clearly had not been cleaned in weeks. read more

See all

Nice hotel. Room was okay. Booked a "home plate" view, which was a bit of a stretch. Somewhat blocked by other buildings. Front desk gave us breakfast tickets, which we used early in the morning. Staff helped us create "to go" boxes so we could make our work meeting. Incredibly appreciative of all their efforts! Wonderful way to start the day. What the room lacked, the breakfast staff made up for in kindness. read more

Hilton Baltimore Inner Harbor - Home plate view - Hotels Near Me - Baltimore, Maryland

They over book and do not honor pre-paid reservations! Breakfast buffet in restaurant is mediocre at best. The whole experience was frustrating, disappointing and not worth the money. read more

Thomas the serve in restaurant was very good, attentive and friendly. Also, the host DeShawn was very professional and welcoming.

I stayed here for a large meeting at the Convention Center. The Hilton was the "official meeting hotel." The hotel is perfectly fine, at the minimum. There are so many reviews already that I'll just make a few observations: The location is great -- as lots of people have remarked. The workout room is large and spacious, and it has a killer view of Oriole Stadium (Camden Yards). The fitness room is not too warm; most hotels overheat their workout facilities! There's a long, thin pool that is works well for doing laps if there aren't a lot of people trying to use it. The free WiFi for hotel guests clocks in at about 5Mbps (up and down). This is perfectly adequate for most work but probably isn't fast enough for decent video streaming. The TV has plenty of channels but doesn't seem to cover most NBA games. Sad! The hotel didn't think to include lights inside their closets. The closets are deep and kind of dark. It would be helpful to have a real light around, especially when packing up for checkout. (You don't want to forget to take something that's hiding on the floor in a corner.) The room furnishing are not hyper-modern. Maybe the last major upgrades were ten years ago? The Kimpton fairy has yet to come by -- no hipster vibe. That was fine with me, actually. The room keys are the old-fashioned credit cards with a magnetic strip, not the more modern "proximity" cards. They don't work perfectly. To get to an upper-level floor, the elevator needs to read your card. I frequently got several read errors in an elevator before my card was finally recognized. This seems to be a known problem -- I saw it affect a hotel employee, who then shook his head in disgust. I had access to the "executive lounge" on the 18th floor. Unlike the Marriott's version, the Hilton lounge stays open on weekends -- yay! The breakfast in the lounge seemed less good than corresponding breakfasts in Marriott lounges, however. There's a very expensive automatic espresso machine in there that apparently breaks down very frequently. It was out of service for my first breakfast and was forecast to be down for several days. However, a front-of-the-house manager showed up during my second breakfast and rebooted the machine by doing a "long press" on one of the buttons. After the reboot, the machine worked perfectly! read more

Hilton Baltimore Inner Harbor - Oriole Park at Camden Yards -- as soon from my hotel room! - Hotels Near Me - Baltimore, Maryland

Northan the wonderful man that made our omelets each morning was wonderful! Personable, caring, and an excellent chef.