I had a very simple order of cheeseburger and pulled pork sandwich. I waited 30+ minutes for it after I watched 3 people behind me get their similar orders of pulled pork and cheeseburgers before me. I also noticed they all went up to the window to see what the wait was about before all getting their food. When I asked to the staff member if I missed my order, he condescendingly said that if my order was ready, the beeper would have beeped. At some point, when I was the last person standing there, I explained my frustration. To which this gentleman reminded me again how a beeper worked. When I asked for a refund, he wanted to take the food back.
I have never had a food service worker do that before - poor service and no apologies. It was a "take it or leave it" attitude. I got a refund and my very patient husband got his cold food.
My advice - if there is no line and you are cool with crappy service -- go for it, and may the force be with you. But if the pizza food truck line is short, go there instead. I don't usually review. But there are moments where you realize that some behavior is completely unacceptable. read more