Long overdue review for Grill Max!…read more I moved into a new house with a an old DCS grill that was in disgusting condition. I was fully set on junking this grill until I discovered a new one goes from $7-$9k and GrillMax provides refurbishing service for it. Upon getting in touch with Steve he explained to me what I should expect in terms of pricing for a refurbish (final price was lower), what the scope entails and what I should expect in terms of timing as Steve needed to order parts. I never paid for such a service but I decided to gamble and see what Steve could do with this nasty grill as he seemed to really know his stuff. Upon taking it apart Steve showed me how bad the condition was (actually showed rats living in it) and multiple parts needed replacement and he went to work! Steve spent upwards of 10 hours on a hot day getting this thing back to life and also completed a follow up smaller service to upgrade the gas line to make sure it was running hotter. The pics speak for themselves but the grill looks almost new. He also cleaned around my island area completely unprompted by me which I really appreciated. Upon completion of his work Steve noticed my left burner was not firing as hot as the other two. Without me even asking he committed to diagnose and fix the issue and came out a third time to my house and now its firing on all cylinders. I also appreciated Steve took the time to walk me through how to cook on the grill and just knew the system inside and out. It is rare these days to find professionals that really stand by their work and are total experts in what they do. Do not hesitate the money you will spend on your old grill with GrllMax will pay itself back!

Steve did an awesome job on our BBQ...walked me through comprehensive process. Pointed out some…read moreareas of concern and how to do my own periodic maintenance. Spent over 2-hours cleaning down to the burners and even my storage drawers. Super dedicated....pleasant experience!!

Love my new Coyote grill. Also pleased to share that my customer experience was 5 star. I had to…read moreexchange a defective grill cover and Dan was top shelf regarding customer service AND follow up! Thank you Diablo Grill... Cheers!

Fantastic experience today with Mike at Diablo. They didn't have what I needed however, he went…read moreabove and beyond to tell me where I can find it. By paying it forward, he knows I will remember him. Long-term customer service is such a rarity these days... very much appreciated Mike!

We cannot recommend Creative Outdoor Kitchen enough. From start to finish, the entire experience…read morewas exceptional. Working with Julien on the design was a highlight; he truly listened to our vision and brought it to life with incredible attention to detail. The quality of the materials and craftsmanship is outstanding. The installation, completed by Julien and Eric, was seamless and handled with great care. Beyond the final product, the team was an absolute pleasure to work with--they were professional, communicative, and committed to ensuring everything was perfect. We are thrilled with our new outdoor space and would 100% recommend them to anyone without hesitation.

Julien and Erik at Creative Outdoor Kitchens are great to work with. They have decades of…read moreexperience. Their attention to detail in design, build and installation is incredible. I would not hesitate to hire them.

I am going to start off by letting you know that I am the Crazy Christmas Lady. I love Christmas!!!…read more And California Backyard is a dream Christmas playground! I could spend days in the store because there is so much selections. They have it ALL!!! Ribbon, lights, garland, ornaments, trees, decor, outside decor.....EVERYTHING!!! Prices range from super affordable to extravagant. There's something for every budget. And they have great sales to sweeten the pot! For 10 years we have been going here for Christmas ornaments. As a family we each pick out an ornament that calls to us. Actually it started at their sister store but that one is no longer open. The quality of their products have us driving over the hill into California because we know we will find the perfect items for our Christmas tree. When you go there just know you may be there for some time. It's definitely a dream for those of us that love Christmas. PS: if you aren't looking for Christmas the have the best outdoor furniture you can find!!! When I am in the market I'll definitely be coming here to set up my outdoor living space.

The service level has gone down over the years. We waited for months to have our furniture…read morerepaired. They sell furniture and should just stick to that.

As a landscape contractor, I have used H Group Bbq for 6 kitchens for customers. They are…read morereasonably priced, good quality, and reliable. I would highly recommend them for your residential needs and I would definitely recommend them for other landscape contractors!

We bought the large elk on a base for our yard at Galena Forrest. Blanca was excellent in helping…read moreus pick the right statue using AI to visualize the statue in our yard. Hugo and the install team were professional and courteous. We love our new statue it adds life to our yard. I would highly recommend this business.

Great assortment of inventory, knowledgeable staff who are friendly and professional. I love going…read morethere for inspiration, even when I don't need anything. Kimberly S.

I order a table in June , they said it would be 4 weeks…read more Called the fifth week said let's get back too you Nothing from them Called agin today 7th week was told oh let's us check with manufacture , I said it been 7 weeks do you guys not know what you have outstanding for your customers who have already paid . I said should I come get a refund she said you can I said I want what I paid for . She said she would get back to me . No phone call back again I spent $ 15,000 dollars last summer I won't do that ever again

Curtis and Larsson delivered refrigerator as scheduled. They were very efficient, conscientious and…read moreprofessional. They were very kind, careful and fun. They are a great benefit to your company. Thank you.

Mat and Daquan were a pleasure to work with. From sales to install everything went smoothly.read more

Kenny was fabulous. He spent a lot of time showing us different options. We are very happy with…read morethe items we purchased.

I have hesitated for several days in giving a poor review to California Backyard's Gold River…read morestore. I am a longtime customer (well over a decade) of both the Gold River and Roseville locations - and generally have been very pleased with both the products I have purchased and the customer service experience I have had. Unfortunately, for the past six months, my experience has been nothing short of abysmal. In March, I ordered replacement outdoor cushions for furniture I originally purchased from CB in 2017. I was told the order would take 4-5 weeks for delivery, which would have meant I would have my new cushions by early May - in plenty of time for the summer season. However throughout the entire month of May and all of June, I was repeatedly told that the order had been "pushed" - meaning the delivery was delayed. I only received updates when I either called, texted or physically went into the store to inquire on the status. In late May, I was informed the delay was caused by the vendor (North Cape) because they had relocated their manufacturing facility from the midwest to Atlanta. More weeks went by with no additional information until I finally took it upon myself in mid-June to Google and discovered that this relocation had actually occurred in February as a result of a corporate acquisition. This acquisition led to significant issues with the ability of this vendor being able to manufacture and deliver products in a timely manner. After feeling extremely frustrated that CB either didn't know or didn't share with me what was really going with their vendor, I pivoted on June 30 by canceling this first order and choosing a different set of cushions from a different vendor (a vendor I was told was far more reliable- and by the way - more expensive). I placed this second order on June 30 - and was told it would take 5-6 weeks for delivery. While I was very disappointed I was going to miss a good part of the summer, I figured getting a new set of cushions by mid-August was still acceptable. Unfortunately it is now Sept. 4 and I still do not have the cushions. I only learned four days ago (8/31) that CB failed to submit the specific sizing requirements for one of the cushions to the vendor until July 12, two weeks after I had placed the order. This error led to more delays. Most frustrating is that this information was withheld from me despite my making multiple inquiries throughout August as to the status of my order. I have now lost an entire six months of the outdoor season due to circumstances entirely out of my control. I do not want to assign blame to any single person at CB. Instead, I believe this situation is likely the result of a systematic customer service failure within this company. There has been both a complete lack of proactive, regular communication to me (as the costumer), and a failure to proactively take whatever steps necessary internally to resolve this problem and get the product to the customer as soon as possible. I directly requested several times that CB explore an expedited shipment of the cushions - but these requests were either never fully pursued or an explanation of why this wasn't possible was never provided to me. I hope that CB will take my comments as constructive feedback and evaluate what improvements they can make so that this situation does not occur to other customers in the future. I also want to acknowledge that CB - to their credit- has offered me a substantial discount on the final purchase of these cushions. While I do appreciate this gesture, I would have much preferred to have received my cushions in the delivery timeframe that was promised.

Although Pacific Hearth could not complete my work, Taylor was kind enough to refer me to another…read morebusiness who might be able to help. Much appreciated!

We called to have our fireplace serviced (we didn't have any problems just needed basic service)…read more We received really quick response. The technician ( Awny) was very knowledgeable, friendly professional very clean. He told me several things about my fireplace that I didn't know. Very reasonably priced. We will continue to use this company and will request Awny if available PS we love our fireplace

This locally owened hardware store has great customer service,and knowledge of their products…read more Great stock on hand for most repairs and home owner projects.

New to town and I've been in here a total of four times, never have they had the items in stock…read morenor are they helpful. Each time I've gone in Ive felt unwelcome. I'm much rather take my business elsewhere.