The BEST hardware store around. Don't shop big box. The staff is so friendly and knowledgeable and…read morewilling to help. Love the small town feel and the smiles when you walk in the door. A must stop if you need hardware or home items!

Main Building has the nicest people. They are knowledgeable, informative and helpful…read more They have such a large selection of so many things. I have shopped there since 1970. Rogue River is a small town and I am so happy I grew up here. I live in Grants Pass now and will take the short drive just to shop here.

What great service !! I was sent in with a list - knowing absolutely nothing about irrigation…read more"plumbing "! Rex helped me with everything on my list AND explained what they were used for in terms I could understand. Truly can't thank Rex enough. I went in nervous and came out educated

Incredibly helpful, knowledgeable and kind staff. Definitely worth supporting a local store because…read moreof this experience all around

Great selection for a small country hardware store. The owners are friendly and connected to the…read morecommunity.

I forgot to order a gift for my sister in law's Birthday. I'm in California and called the store…read more They helped me "pick out" some plants and a card, signed the card and delivered it and the gift. It's hard to find service like that anymore. Great response and they delivered the gift the same day. Everytine I'm in Oregon I stop there.

I've been shopping The Pot Rack for years, and it never disappoints. It truly feels like a cook's…read morecandy store, but thoughtfully curated and easy to enjoy. Erika, the owner, has created something special here. The shop is filled with high-quality cookware, beautiful bakeware, and a stunning selection of exceptional knives and cutting boards that feel both functional and elevated. What stands out most is the experience. Erika and her team are knowledgeable, approachable, and genuinely helpful. They take the time to understand what you need and guide you without any pressure. It's one of those places you can pop into quickly (or linger) and discover something new every time. A true gem in Jacksonville.

It's such a shame that the old owners are gone. The new owner is RUDE. More than rude;…read moredisrespectful, unprofessional, just plain awful. After the Christmas Eve debacle, I decided to give her another chance. Went in willing to pay $20 per dishtowel and I had picked out five. Then I had to wait to ask to find something else, while she chatted with a friend. When she was done, I asked where I would find pot holders and she said "back there". Um, ok, there's no one else in the store. Not sure what "back there" means. That's when I decided to see if the lovely Carefree Buffalo, next door, had something. The dish towels were to be a gift for a retiring librarian who loves to bake. Anyway, I left and found something fabulous next door with a helpful, kind salesperson. So DONE with this place. Two strikes and you're out, lady. This occurred on May 1st, 2026. Crazy lady. I stood and patiently waited while you chatted with a friend. No one was checking out. Someone was standing and chatting with you. She had NO bag in her hand to indicate she had just purchased something. I did not stomp out, in fact, I said I would be back. There were no other customers in the store when I left. You have multiple reviews on how rude you are. It's not the first time; but it is definitely my last. Not only are you rude, but you also lie. I'll be going to The Kitchen Collection in Grants Pass. In case you didn't get the memo, that I got when I was 16: THE CUSTOMER IS ALWAYS RIGHT, even if they aren't. Instead of trying to salvage the situation, you double down and blame the customer and make up a story that "everyone", who wasn't even there, was glad I was gone. Thank you so much for responding. You just proved my point beautifully.

Not what Grovers used to be. No one greets you or tell you to take a number. It was a one-stop-shop…read morefor all my plumbing needs. Ideal for the DIY. The place was empty and six employees. I took a number and patiently waited. Joe assisted me. I was sold plastic valves instead of copper or metal. They said they didn't have. Called and they did have them. Then I wasn't sold an additional item and had to take another ticket and wait again 10 people for that item. Service for disabled seniors is out the door. Professionals seem non-existent at Grovers in GP. I'll buy online for all my plumbing needs.

Recently had some electrical problems. Had some outlets added. They began to malfunction…read more Realized that each of the outlets were GFI and on the same circuit. Didnt think that I needed more than one GFI per circuit and they might talk to each other and malfunction. Talked to the experts at Grover and they confirmed my thoughts. Tell me another store in this area that would have had that knowledge and advice. Thank You Grover. You're the best.

This is my first time at the sunshine quilt shop, and I absolutely loved the shop. It blew me away…read morethe selection of fabrics the quilts on the walls the panels on the walls. The embroidery on the walls was absolutely phenomenal. The staff is absolutely incredible and knowledgeable and I can't wait till I can move up to Medford and belong to this community. Because I believe I'll be living in this store with all the classes that they offer and open sew hours.

Great fabric selection, good customer service. We always come here when we're doing fabric shopping.read more

Wow is all I can say. I placed an order online with store pick up in Bend and Rayna called me from…read morethe Medford store to let me know what kind of time frame to expect the fabric to arrive in Bend. When I called to order more fabric she was super helpful. I wish she worked in Bend :-)

I can't really speak to the actual shop in Medford, but more people should be like Grant. He…read moreinstalled our central vacuum system in our home. He was very accommodating to our schedule and just a good old fashioned hard worker. Very polite, friendly and got the job done. He went the extra mile when it came to customer service and satisfaction. My wife and I are very pleased. I would highly recommend his service/business to anyone. Not to mention the central vac is a gamechanger and totally worth the investment. I'll never go back and don't know how I went so long without one haha.

A new family has taken over the store. The results are most excellent!! Customer service has…read morereturned (a welcoming experience felt by all). Stop by and see for yourself.

I've taken my chainsaw chains in to have sharpened and minor repairs done to my Stihl chainsaw…read more This summer I had a couple repairs on my Stihl that kept me from cutting up 20+ dead trees that my woodcutter took down. Unfortunately it was a hot dry summer so restrictions on cutting wood left my trees on the ground most of the summer. I took my Stihl chainsaw in to Crater Chain Saw to be repaired again and they said a week it'd be ready. It was the end of September already, I was super frustrated since I hadn't been able to cut and talked to the owners son if I couldn't please please get it in 2 days. I got a call two days later saying my chainsaw was repaired and I could pick it up. I was there asap, so very happy and extremely grateful that they put me in front of alot of professional loggers. Great people and I will definitely keep coming back to Crater Chain Saw!!!