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Hildebrand Motors

3.8 (5 reviews)
Closed • 8:00 am - 5:00 pm

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11 years ago

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Cam Clark Ford - Airdrie

Cam Clark Ford - Airdrie

(13 reviews)

Well the appointment started out ok but ended up a complete and utter disappointment. Will never…read moreever return. Got a coupon on back of my Safeway receipt for an oil change $39.99 so I called to make sure I didn't need an appointment. Went over one Tuesday afternoon. They said they could fit me in within the hour and it would take another hour to do the oil change. I parked my butt on the chair in the waiting room hoping they would get my vehicle in sooner rather than later but no such luck. It was 5 minutes before the hour before they brought my van into the shop to start. In the meantime, I had a coffee and read on my iPad. They asked if I wanted the air filter changed too and I said Yes. That was the beginning of the end. They said it was coming over from Napa and that was what they were waiting for. And waiting. And waiting. I was getting rather annoyed that the oil change was done but we were still waiting for the stupid air filter. I got on the phone and called Napa myself and they said they didn't have an order for it. Turns out they ordered it from Princess Auto. At this point, I'd had enough and said just put the old one back in and I want to get out of here. Waiting for almost half an hour for nothing was not working for me. I went up to pay and it was over $50. What a crock of shit. They charge $3 just to top off the fluids. Seriously? They should give me the whole damn jug of washer fluid if that's what it costs. It wasn't even low but that's how they make their money. It wasn't worth the time or effort to go here. Took wayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy toooooooooooooooooooooooooooooooooooo long and cost just as much as the quick oil change places. Yes they were very friendly (actually friendly to the point of being sickly sweet and that get annoying after listening to them for 2 1/2 hours) but it's not worth it in the end. Save yourself the headache and go elsewhere.

Disappointing Experience with Poor Transparency, Inspection, and Safety Oversights…read moreMy first review was based off excitement and a smooth buying process until ... ... I recently purchased a truck from this dealership, and my experience has been incredibly frustrating. The truck was supposedly subjected to a "full 180-point inspection," covering critical components like the engine, transmission, suspension, and exhaust system. However, shortly after purchase, I noticed significant transmission issues, including harsh shifting, which should have been caught during this inspection. I was later advised that the issue stems from engine oil leaks caused by the VCT solenoid seals, a problem that's well-known with this model. These issues should have been identified before selling me the truck. To make matters worse, I was never informed about the low tire tread (4/32), and now I've been advised I need new tires soon. The dealership should have flagged this during their supposed "full inspection." Additionally, my husband was double-charged $6,000 for an extended warranty on his truck, and it took us weeks to get a hold of anyone at the dealership to resolve the issue. It was an incredibly stressful process that shouldn't have happened. But the most concerning part? His truck also had a loose steering wheel, a safety hazard that almost caused a serious accident on the highway. This issue was never flagged during the supposed inspection either. After hearing about the truck's "thorough inspection," it's hard to believe no one noticed these major safety issues. To add to my frustration, I took my truck to another dealership for maintenance and was informed that I need to consent to a transmission overhaul just to have techs take pictures of the transmission when it's taken apart and send them to the warranty provider for approval of the repair cost. If the repair cost is not approved, I'll still be left with a $1,900 bill just to put the transmission back together. If the overhaul is not approved, I'll face a $10,000 cost for the transmission repair, despite the issue stemming from the VCT solenoid seals, a problem that should have been caught in the inspection. I feel deceived, especially considering the dealership assured us that the trucks had undergone thorough inspections. These problems, especially the safety hazard in my husband's truck and the transmission issue in mine, should have been identified and addressed before selling us these vehicles. We trusted this dealership to be upfront and transparent, but instead, we've been left dealing with costly repairs and severe safety concerns. For a dealership that claims to provide quality inspections, the oversight of such major issues is inexcusable.

Palliser Chevrolet

Palliser Chevrolet

(1 review)

Sorry lots of trouble. Parts for repairs took several weeks to arrive, if at all. Some were just…read morereturned and the customer was forgotten. Never a call back or follow up call. Here is one of lots of issues. I bought this car, still under full warranty and complained from the getgo that the tire pressure is low after filling it up. After some time and topping up two tires with air again and again service checked the situation because they got tired of my complaints. This time the tires were taken off and put in a water bucket. Found out that one tire is damaged there was a big bubble (found out after going elsewhere that it was actually TWO tires that were toast) it was even unsafe to drive this car but yet I was brushed off in regards to this many many times. Anyhow, I thought okay, finally, a solution! I was then presented a bill for $389 for ONE new tire. They did not care that I had this problem from day first. It appears this is just how they do their business. This was my first and last vehicle from that car dealer, absolutely ridiculous Dealership.

From the owner: We offer a great selection of both new and used cars, trucks and SUVs, along with auto parts and…read moreservice. Palliser Chevrolet is conveniently located between the Queen Elizabeth II Highway and 50 Street. Super 8 Innisfail, Poplar Grove Veterinary Services, and Highway 2A are all just a few minutes away from our dealership. If you need more directions to our Innisfail Chevrolet dealer, check out our hours and directions page for more details. Red Deer Chevrolet drivers can also stop by our dealership and test drive a new or used car, truck or SUV.

Hildebrand Motors - car_dealers - Updated October 2026

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