Alistair was great! He went through the car with us. Through the Car fax and maintenance paper work…read morewith us. Looked into and even phoned another person to get proper answers. Alistair directed us on how to get the financing . Patiently waited for me to get it done the next day as it was closing time after going over everything. The next day Alistair and Darren delivered the car after all the paper work went through as I had no way of getting it. Work in Red Deer, live out by Rocky Mountain House and they are in Innisfail. They were very sympathetic to my situation and helped me out above and beyond! Financing was dreadful trying to get the information to Loralie but she was patient and understanding. Made my stress lower by her sensitivity in my situation of doing this while working. Thank you all for making this happen for me. After my car broke down the week prior, finding another was beyond stressful. They definitely made things so much better!

It had been several months since I used this company and it had changed, and not for the better…read more Some of the people have changed and the service has suffered. They told me of a part that would need replacing soon and said they would get a price and let me know. It's been a few weeks and I haven't hear from them. I will regrettably have to change repair shops.

Salesman was trying to sell a vehicle on FB marketplace. I have in writing he agreed to sell a car…read moreand details of the sale twice. The time came to put a deposit down and they refused to sell the vehicle for the proposed price. Typical shady dealership in my opinion.

Careful dealing with them. I put a deposit on a new vehicle and then decided to cancel the deal…read moreand keep my Tacoma I was trading in. I am now informed the deposit is non refundable. I won't deal with Red Deer Toyota in the future.

Incredible dealership! they messed up on my car (it happens) and how they fixed it was amazing!…read more I drive all the way from Edmonton to Red Deer because they are so good.

We have purchased 6 vehicles from this dealership, and there's a reason! TRUST !!! Hildebrand…read moremotors has proven itself over and over for 20+ years! In the current world of scammers and con artists, it is a huge relief to know that there is still a dealership in Alberta with integrity, outstanding customer service and long-term employees!!!! It matters!!! This dealership has chosen the best of the best in all departments!!! It is truly a pleasure to deal with the entire team, from sales to financing to service, all has flowed smoothly with every vehicle we have ever purchased!!! Other dealerships out there have so much to learn from Hildebrand Motors!!! Thanks once again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Good and Bad. The good is that we have our '85 Chevy motorhome back 'mostly' working; however,…read morewhen you take a vehicle in with a couple of things thought critical and one can not be repaired, you are hit with a bit of frustration. The bad - the excessive cost of repairs, the incomplete jobs and the delay in getting our vehicle back and unable to test it all out with a weekend for a mountain getaway. Winter/Spring camping is not new us but the '85 Chevy was. We budgeted a couple of thousand for possible repairs which included a speedometer not working and the heater only blowing cold air. The heater turned out to be the worst case scenario with the heating core being toast. The speedometer was diagnosed at a cost of $70 as something Hildebrand could not repair. The vehicle was delivered to Hildebrand on a Thursday. The next day they provided the first estimate of just over $2000 for repairs I approved. It was to be ready the following Wednesday. From Monday through Wednesday, I had daily calls with additional repairs recommended. I approved the operationally critical ones and the end bill tallied up. On the Wednesday call, they indicated they were still awaiting the heater core which may be received that aft and may allow completion later that aft. I provided instructions for follow-up. After I indicated displeasure with the service and excessive pricing, further update calls ceased. I made several calls to receive the status. The delay of competed service ended up late Friday aft. , 8 days after our initial delivery of the van. We felt hostage to the business during the time they had it apart and were waiting for something every day. Soon after picking our motorhome up for the drive home, I noted the dash signal light indicators to not be working. They had prior to the repairs being ordered. The front and rear exterior turn light signals were okay. At least there was heat on a cooler Alberta spring day. ... No time to take the motorhome back to get dash lights fixed. The shop was set to close and I was concerned they may need much more time to take the dash apart again and I wished to have a longer road trip to test out any other ailments. Besides - living at a rural location, does not make it convenient to 'just' pop in for some adjustment on some negligent work done. Also, it is a motorhome - not entirely economical on gas for this drive back to the shop. Overall - Not good. ... A two star rating ... something I thought I would never rate a business as.

I use to get great service here and I felt like they were fairly priced. This is the only reason I…read moregave them 3 stars instead of 1. While the service techs are usually quite nice, I seemed to be "bothering" them that day. I also had a "check engine" light on and asked if they could check it. They did, for $109 (most auto part stores do that for free). I was told that my engine light indicated that I needed some sensors changed out and a tune up - to the cost of $700. I decided to wait as that seemed like a lot of money. I borrowed a friends code reader and all that came up was that my fuel mixture was running a little lean. I was able to turn off the engine light through the code reader and it has not turned back on in weeks. $100 blown for "engine code reading" and $700 save for what I imagine was unnecessary repairs. Hopefully, if I go back again I will have a better experience.

Since my last review, I was contacted, received an apology and something to rectify my negative…read moreexperience, which is something I can appreciate. I was asked why this wasn't something I would take to management, but honestly, I assumed encountering any number of aggressive sales tactics from any lot was part of the hard knocks you receive when making a car purchase. This one was extreme, but still like I said, part of the "experience". I am adding a star in this update for effort. However, I don't know if I am going to take them up on their offer. When it comes again time for me to purchase another vehicle, when I go to check out inventories, I'd like to avoid any pretense. Again, the effort is appreciated. Yelp 30 Day Challenge: 3/30

Went searching for a car when the insurance company advised me that my 2015 Buick Enclave was a…read moretotal loss. I called SJL Auto as I saw an add for a 2018 Buick Enclave and went to the Airdire Ab location. Went for a test drive and decided to buy the car. The sales ladies and gentleman were very personable and friendly. I purchased the car and the service was so amazing that I certainly would recommend this dealership to anyone. The salespeople were amazing, friendly and I was so pleased with my purchase and their ability to assist me Thanks so much for all your help. Carol Hanson

The service and parts department are great but in dealing with sales on a blown brand new tire that…read morehad less than 300 km on they would do absolutely nothing to reimburse me for the cost of a town truck etc. Never going back for anything in sales. Will take that business to one of the Red Deer dealerships anytime but I will never buy another vehicle from them ever again!!!!