Alistair was great! He went through the car with us. Through the Car fax and maintenance paper work…read morewith us. Looked into and even phoned another person to get proper answers. Alistair directed us on how to get the financing . Patiently waited for me to get it done the next day as it was closing time after going over everything. The next day Alistair and Darren delivered the car after all the paper work went through as I had no way of getting it. Work in Red Deer, live out by Rocky Mountain House and they are in Innisfail. They were very sympathetic to my situation and helped me out above and beyond! Financing was dreadful trying to get the information to Loralie but she was patient and understanding. Made my stress lower by her sensitivity in my situation of doing this while working. Thank you all for making this happen for me. After my car broke down the week prior, finding another was beyond stressful. They definitely made things so much better!

I really can't stress enough how awesome these guys are. I was treated with respect and they were…read moreaccommodating. I was so happy with both of my purchases. The whole team is amazing and awesome service staff. These are the people you want to get you into that new ride

When we first bought the car, it was pretty good…read more But, when we tried to get the new windshield they promised, Brandon gave us an appointment, I drove an hour, and booked a day off to attend the appointment. There was no windshield. He hadn't ordered it. The windshield company wasn't called. Brandon just wished and hoped there would magically be a windshield, and didn't factor it that a person would have to drive, and wait for it to be done. Had I dropped off the car as directed, I would have waited all day for nothing. Brandon refused to acknowledge the issue, certainly didn't apologize. Now, a wasted morning, still no windshield, and I have to do it all over again. Brandon, do better. Try to actually serve your customers. We will Never buy from Mr Motors again.

Careful dealing with them. I put a deposit on a new vehicle and then decided to cancel the deal…read moreand keep my Tacoma I was trading in. I am now informed the deposit is non refundable. I won't deal with Red Deer Toyota in the future.

Incredible dealership! they messed up on my car (it happens) and how they fixed it was amazing!…read more I drive all the way from Edmonton to Red Deer because they are so good.

We have purchased 6 vehicles from this dealership, and there's a reason! TRUST !!! Hildebrand…read moremotors has proven itself over and over for 20+ years! In the current world of scammers and con artists, it is a huge relief to know that there is still a dealership in Alberta with integrity, outstanding customer service and long-term employees!!!! It matters!!! This dealership has chosen the best of the best in all departments!!! It is truly a pleasure to deal with the entire team, from sales to financing to service, all has flowed smoothly with every vehicle we have ever purchased!!! Other dealerships out there have so much to learn from Hildebrand Motors!!! Thanks once again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Good and Bad. The good is that we have our '85 Chevy motorhome back 'mostly' working; however,…read morewhen you take a vehicle in with a couple of things thought critical and one can not be repaired, you are hit with a bit of frustration. The bad - the excessive cost of repairs, the incomplete jobs and the delay in getting our vehicle back and unable to test it all out with a weekend for a mountain getaway. Winter/Spring camping is not new us but the '85 Chevy was. We budgeted a couple of thousand for possible repairs which included a speedometer not working and the heater only blowing cold air. The heater turned out to be the worst case scenario with the heating core being toast. The speedometer was diagnosed at a cost of $70 as something Hildebrand could not repair. The vehicle was delivered to Hildebrand on a Thursday. The next day they provided the first estimate of just over $2000 for repairs I approved. It was to be ready the following Wednesday. From Monday through Wednesday, I had daily calls with additional repairs recommended. I approved the operationally critical ones and the end bill tallied up. On the Wednesday call, they indicated they were still awaiting the heater core which may be received that aft and may allow completion later that aft. I provided instructions for follow-up. After I indicated displeasure with the service and excessive pricing, further update calls ceased. I made several calls to receive the status. The delay of competed service ended up late Friday aft. , 8 days after our initial delivery of the van. We felt hostage to the business during the time they had it apart and were waiting for something every day. Soon after picking our motorhome up for the drive home, I noted the dash signal light indicators to not be working. They had prior to the repairs being ordered. The front and rear exterior turn light signals were okay. At least there was heat on a cooler Alberta spring day. ... No time to take the motorhome back to get dash lights fixed. The shop was set to close and I was concerned they may need much more time to take the dash apart again and I wished to have a longer road trip to test out any other ailments. Besides - living at a rural location, does not make it convenient to 'just' pop in for some adjustment on some negligent work done. Also, it is a motorhome - not entirely economical on gas for this drive back to the shop. Overall - Not good. ... A two star rating ... something I thought I would never rate a business as.

I use to get great service here and I felt like they were fairly priced. This is the only reason I…read moregave them 3 stars instead of 1. While the service techs are usually quite nice, I seemed to be "bothering" them that day. I also had a "check engine" light on and asked if they could check it. They did, for $109 (most auto part stores do that for free). I was told that my engine light indicated that I needed some sensors changed out and a tune up - to the cost of $700. I decided to wait as that seemed like a lot of money. I borrowed a friends code reader and all that came up was that my fuel mixture was running a little lean. I was able to turn off the engine light through the code reader and it has not turned back on in weeks. $100 blown for "engine code reading" and $700 save for what I imagine was unnecessary repairs. Hopefully, if I go back again I will have a better experience.

Since my last review, I was contacted, received an apology and something to rectify my negative…read moreexperience, which is something I can appreciate. I was asked why this wasn't something I would take to management, but honestly, I assumed encountering any number of aggressive sales tactics from any lot was part of the hard knocks you receive when making a car purchase. This one was extreme, but still like I said, part of the "experience". I am adding a star in this update for effort. However, I don't know if I am going to take them up on their offer. When it comes again time for me to purchase another vehicle, when I go to check out inventories, I'd like to avoid any pretense. Again, the effort is appreciated. Yelp 30 Day Challenge: 3/30

Went searching for a car when the insurance company advised me that my 2015 Buick Enclave was a…read moretotal loss. I called SJL Auto as I saw an add for a 2018 Buick Enclave and went to the Airdire Ab location. Went for a test drive and decided to buy the car. The sales ladies and gentleman were very personable and friendly. I purchased the car and the service was so amazing that I certainly would recommend this dealership to anyone. The salespeople were amazing, friendly and I was so pleased with my purchase and their ability to assist me Thanks so much for all your help. Carol Hanson

I brought my vehicle to Napa on Aug. 17th /23 in the evening because my gear shifter was locked and…read moreI needed a new belt. Note: There was nothing wrong with the transmission. I received a call from the manager, Ali Smyth, early the next morning. She proceeded to give me information about cost for repair and recommended a full inspection of my vehicle. This service totaled over $800, and could potentially be in the thousands after labour/extra parts for issues that have not yet been determined. I explained that I was not interested in a full inspection and only wanted a new belt and the gear shifter inspected. Ali became irate. She raised her voice to me, interrupted me while I was speaking and was overall rude to me on the phone. I asked to speak to another staff member and she refused. She said, "I am the manager, so you will speak to me." I did not request to speak to the manager, and honestly I would have been happy to speak to anyone else other than her. When I requested to speak to someone else a second time, she hung up the phone on me. I called right back and another staff member answered the phone. We discussed the conversation between Ali and I. I explained that I only wanted the belt replaced on my vehicle with no other work to be completed. I came to Napa Auto to pick up my vehicle the same day (Aug 18 /23). The staff member at the counter and I spoke about my conversation with Ali. I said that I would give her the opportunity to apologize if she felt inclined to do so. The staff member went in the back to speak to her about it, but returned saying she was no longer in the building and wouldn't be returning until much later. I have not received an apology or a follow-up call from Ali. In the end, I was charged $295.01 for a new belt. Due to this experience, I will not be returning to Napa Auto in Innisfail.

Napa AutoPro in Innisfal (Innisfail 2020) was a great surprise for me. I was treated with respect…read moreand felt the integrity of the business they are running. I had a thorough and well-done service and follow-up as promised the next day. I recommend anyone in the surrounding areas to find John and give their 5-star services a chance.