I brought my vehicle to Napa on Aug. 17th /23 in the evening because my gear shifter was locked and…read moreI needed a new belt. Note: There was nothing wrong with the transmission. I received a call from the manager, Ali Smyth, early the next morning. She proceeded to give me information about cost for repair and recommended a full inspection of my vehicle. This service totaled over $800, and could potentially be in the thousands after labour/extra parts for issues that have not yet been determined. I explained that I was not interested in a full inspection and only wanted a new belt and the gear shifter inspected. Ali became irate. She raised her voice to me, interrupted me while I was speaking and was overall rude to me on the phone. I asked to speak to another staff member and she refused. She said, "I am the manager, so you will speak to me." I did not request to speak to the manager, and honestly I would have been happy to speak to anyone else other than her. When I requested to speak to someone else a second time, she hung up the phone on me. I called right back and another staff member answered the phone. We discussed the conversation between Ali and I. I explained that I only wanted the belt replaced on my vehicle with no other work to be completed. I came to Napa Auto to pick up my vehicle the same day (Aug 18 /23). The staff member at the counter and I spoke about my conversation with Ali. I said that I would give her the opportunity to apologize if she felt inclined to do so. The staff member went in the back to speak to her about it, but returned saying she was no longer in the building and wouldn't be returning until much later. I have not received an apology or a follow-up call from Ali. In the end, I was charged $295.01 for a new belt. Due to this experience, I will not be returning to Napa Auto in Innisfail.

Napa AutoPro in Innisfal (Innisfail 2020) was a great surprise for me. I was treated with respect…read moreand felt the integrity of the business they are running. I had a thorough and well-done service and follow-up as promised the next day. I recommend anyone in the surrounding areas to find John and give their 5-star services a chance.

We were driving from Edmonton to Calgary and were having tire problems with our old VW Bus. The…read moreguys stopped what they were doing to help us out and let us get on our way. Exceptional service. If you need tire stuff and are in the area I would recommend them.

Took a motor to him to get rebuilt and he told me my block was screwed and it wasn't. sold me a…read moremotor he had sitting around and told me it would be better than mine. My truck was guttless compared to what it was. I had a 400 block and he sold me a 350 block. also my brother dealt with him also and got taken too On a 383 stroker. Wouldn't warranty his work and screwed my brother. So I recommend not using this guy!

this guy knows his engines, he does all of the machine work for my repair shop and has never…read moresteered me wrong. A+++. knows his limits and is honest

Kolby and his team are very educated in this field of work and were able to tell me what was wrong…read morewith my vehicle and discuss how to fix it as I was explaining the problems. He sent a quote for the repairs and I was able to get my truck in the next day and also get it back 4 hours later. The services provided were outstanding and the staff is very kind and welcoming to their customers!

spend thousands getting repairs done, made it 1 hour down road truck died, took zero responsibility…read moreand just charged me more, very cunning on padding his wallet, used wire connections from Walmart, do not use Them

Sorry lots of trouble. Parts for repairs took several weeks to arrive, if at all. Some were just…read morereturned and the customer was forgotten. Never a call back or follow up call. Here is one of lots of issues. I bought this car, still under full warranty and complained from the getgo that the tire pressure is low after filling it up. After some time and topping up two tires with air again and again service checked the situation because they got tired of my complaints. This time the tires were taken off and put in a water bucket. Found out that one tire is damaged there was a big bubble (found out after going elsewhere that it was actually TWO tires that were toast) it was even unsafe to drive this car but yet I was brushed off in regards to this many many times. Anyhow, I thought okay, finally, a solution! I was then presented a bill for $389 for ONE new tire. They did not care that I had this problem from day first. It appears this is just how they do their business. This was my first and last vehicle from that car dealer, absolutely ridiculous Dealership.

From the owner: We offer a great selection of both new and used cars, trucks and SUVs, along with auto parts and…read moreservice. Palliser Chevrolet is conveniently located between the Queen Elizabeth II Highway and 50 Street. Super 8 Innisfail, Poplar Grove Veterinary Services, and Highway 2A are all just a few minutes away from our dealership. If you need more directions to our Innisfail Chevrolet dealer, check out our hours and directions page for more details. Red Deer Chevrolet drivers can also stop by our dealership and test drive a new or used car, truck or SUV.