On holiday with an RV. We had a flat tire. Of course being seniors changing a tire on a 30' Rv…read morewasn't an option. Kal Tire came out to our location and changed the tire and took the flat back to their location. Ryan did an excellent job and we are so happy with the results. Thank you Kal Tire

I dealt with Kal Tire in Innisfail even before I moved back to Innisfail . I have only good remarks…read more. They went out of their way to assist me . They were very courteous and informative . I will continue dealing with them knowing my truck tires are looked after properly .

I brought my vehicle to Napa on Aug. 17th /23 in the evening because my gear shifter was locked and…read moreI needed a new belt. Note: There was nothing wrong with the transmission. I received a call from the manager, Ali Smyth, early the next morning. She proceeded to give me information about cost for repair and recommended a full inspection of my vehicle. This service totaled over $800, and could potentially be in the thousands after labour/extra parts for issues that have not yet been determined. I explained that I was not interested in a full inspection and only wanted a new belt and the gear shifter inspected. Ali became irate. She raised her voice to me, interrupted me while I was speaking and was overall rude to me on the phone. I asked to speak to another staff member and she refused. She said, "I am the manager, so you will speak to me." I did not request to speak to the manager, and honestly I would have been happy to speak to anyone else other than her. When I requested to speak to someone else a second time, she hung up the phone on me. I called right back and another staff member answered the phone. We discussed the conversation between Ali and I. I explained that I only wanted the belt replaced on my vehicle with no other work to be completed. I came to Napa Auto to pick up my vehicle the same day (Aug 18 /23). The staff member at the counter and I spoke about my conversation with Ali. I said that I would give her the opportunity to apologize if she felt inclined to do so. The staff member went in the back to speak to her about it, but returned saying she was no longer in the building and wouldn't be returning until much later. I have not received an apology or a follow-up call from Ali. In the end, I was charged $295.01 for a new belt. Due to this experience, I will not be returning to Napa Auto in Innisfail.

Napa AutoPro in Innisfal (Innisfail 2020) was a great surprise for me. I was treated with respect…read moreand felt the integrity of the business they are running. I had a thorough and well-done service and follow-up as promised the next day. I recommend anyone in the surrounding areas to find John and give their 5-star services a chance.

The service and parts department are great but in dealing with sales on a blown brand new tire that…read morehad less than 300 km on they would do absolutely nothing to reimburse me for the cost of a town truck etc. Never going back for anything in sales. Will take that business to one of the Red Deer dealerships anytime but I will never buy another vehicle from them ever again!!!!