Well, I had an appointment for 11am and I arrived at Honda at 10:30am because I don't like to be…read morelate. I decided to wait for the car rather than go all the way home. My car wasn't pulled into the garage until 11:30am and when I asked the service counter about the delay, they told me another car had taken longer than usual and they had to finish with that car before starting on mine. I was having a "rock chip shield" installed which should have taken 30 minutes. At 12 noon I asked again if my car was ready and they told me not quite yet as they were having trouble getting the rock shield to stay on on hood. They ended up taking the first rock shield off and trying a new different one, which fit. The whole process took about 2 hours and I was not impressed. I have since sold my Honda and moved to a different vehicle, which I love. Probably won't buy another Honda as they are WAY too expensive. And although I do agree that Honda vehicles are high quality cars, the astronomical price you pay is for the Honda logo.

Stay away from Honda Red Deer! We purchased a used Pilot and were given the inspection checklist…read morethat everything was good. Less than 6 months and 6,000kms later we took it in to get front end noise checked out. The front shocks and control arms needed replacing (clearly had been needed for a long time), as well as needing some other work, quote of $4,000. They refused to cover any of it. I spoke to the manager once, he said he would get back to me, but never did and wouldn't return my calls. We went somewhere else to get the work done and will not go back to Honda Red Deer.

I am sure some folks have had a good experience however I am not one of them. I really wanted to…read moreget another Silverado as I loved my old one. So I stopped in and was immediately lept upon by a younger fellow eager to get my business. I am not against a go getter but I against facilitating the old stereotypical pushy salesperson who changes things as they please by the moment. There is never one left etc and as a Sales manger I would be appalled if any of my employees approached sales like this. I hope that they can iron out what seems to be some wrinkles lately on the service and sales side mind you I can't comment on the auto service part. in the end I left not to return and that is not to say I could not give another chance but I would sooner head to my Edmonton dealer whom I purchased from previously or to the place I eventually bought from after having a good experience. Good inventory but do your diligence and shop around a bit as most of the dealers are linked in some capacity and can find what you truly want. I do wish them luck in ironing out the wrinkles!

I purchased a 2017 Titan in February, I was told that the truck passed AMVIC, had an engine…read moreinstalled with 52,000 and a new transmission. The engine light came on after driving it home. They straight up lied about repairs they said they did to remedy this, they didn't do the repair at all but charged me a deductible on warranty. The truck still had issues just the same and to include broken leaf springs and shocks. they installed the motor in worn mounts, she stinks like coolant, they replaced the grill shutters (or so they say they did), they replaced the steering column-the wheel now sits crooked. I have had this truck in their shop numerous times and the problems persist. I have been told to avoid driving it too much and to not drive it when it's hot. I took it to two other shops to diagnose but Wheaton ignored what was found and actually argued with me. I came to find out that their used sales guy has been charged with stealing millions in mutual funds. They do not criminal record checks on their staff. This guy even asked me to send him a picture of my credit card! The icing on the cake is that I got it back from the shop the last time with the back bumper punched up from underneath that now blocks my tailgate from opening. First wash of the truck revealed scratches from the front to back bumper yet no reports of accidents? Do not buy from this dealership. The lady in the service department is also abrasive and rude and dismissI've. Horrible all around. Biggest regret I have is ever walking in those doors. They got a low mileage Ram on trade in, that they grossly underpaid for. So they come out on top and I am stuck with a truck with piles of issues.

I hadn't visited in nearly a year, and I'm pleased to see some positive changes that have been…read moremade. It's a relief to note that the previous receptionist, who unfortunately had a less professional attitude, is no longer there. She always made my wife uncomfortable. I do enjoy the random new sales staff constantly coming and going. Speaks volumes about the management.

We have ha nothing but issues with this dealership from the beginning. Espessially on the service…read moreand lube stop side. From not doing what was asked in regards to changing filters or break pieces while doing oilchange and not informing me, to taking our truck in for a small issue and being told we now owe over $4000 because they have found all these issues that were not there before which we had checked over my other mechanic and being told none of which was true very over priced and poor service

Went looking for a larger vehicle for our growing family. Test drove a SUV with a salesman. He (the…read moresalesmen) not only demanded my husband speed down the ramp "to feel it's power" with our child in the car but when my husband declined the salesman said "what are you a woman?!" We we're both appalled.

Yeah the dealership was really good with the sale of our card all turned out really good that we…read morehave I appreciate all the car wash then everything but I have to be honest to have a Salesman hunt us down to try and convince us to go for another car and then not do the research ahead of time on our ability to get the long and then come back with a general manager in the whole dealership treating us like garbage even though we're on a roll and paying our bills to humiliate us it was most uncomfortable we won't even come there for a car washes anymore for a long while

I was satisfied with the 5000 worth of work they did on my vehicle until I was driving down the…read morehighway at 120 km and then the plate under the motor flew off into the lane next to me, almost hitting another vehicle. They probably almost shit their pants seeing that coming at them, it isn't a small piece. Cam Clark Ford Service manager first of asked me if I wanted to replace it as most people just remove it because it usually gets wrecked. I said I have had it for 7 years already...you, Cam Clark Ford in Red Deer Alberta will be replacing for free and I will not be charged for it. They agreed...whoopie. No apology for the incident or the shit service. She did ask what she could could do to make it better, I said I just want my vehicle fixed so I can drive my vehicle to work. So she arranged for me to have a loaner, however at the 30 min before I was to drop my vehicle off at the dealership I get a call from Enterprise to confirm if I still need the loaner and that I will have use my credit card to put a 300 dollar deposit for it and that I would be responsible for the gas that I use with the loaner. Excuse me but you have a whole fucking parking lot with vehicles that I could have used while you fixed my vehicle the second time and lord knows hopefully correctly this time. Needless to say, I will never go there again and I will tell every person I know what they did and the shit service they provided. Don't believe the positive bullshit reviews because this is a honest one.

Salesman was great. The team environment was so evident. Friendly and just a nice dealership to…read moredeal with.

Careful dealing with them. I put a deposit on a new vehicle and then decided to cancel the deal…read moreand keep my Tacoma I was trading in. I am now informed the deposit is non refundable. I won't deal with Red Deer Toyota in the future.

Incredible dealership! they messed up on my car (it happens) and how they fixed it was amazing!…read more I drive all the way from Edmonton to Red Deer because they are so good.

Sold me a car that had issues days later, the kid who sold it to me quit answering calls or texts…read moreas soon as papers were signed. Anthony F. My door came apart from a cheap bondo repair job. I almost cancelled the deal and wish I had. Terrible shop stay away

Bought a used 2015 Ford Escape. After a month the waste gate solenoid crap out. Im off work because…read moreof a auto accident. They fixed it and I paid for the parts they paid for the labor....Thanks for helping me out when I was down.

Phoned the service department on a TSB for the make of my daughters CX9. They wouldn't even honor…read morethe Manufacture TSB 01-010/24. This TSB is a manufacture error right from the factory. I would give them a lower rating if possible. Wayne K.

I had an experience that I want to warn senior ladies to be very cautious about. I had a great…read morefemale sales person, but that's as far as it went. The mechanic they had tried to tell me that my van needed brakes, tires, suspension, and squeaky back doors. What a joke, I had brakes redone and checked,all good, doors don't squeak, suspension is just because I didn't put wd40 on the rubber seals on the doors. Tire are winter tires, because I don't drive it very much, and that is also why the brakes makes a noise, they told me that when I had it checked. They use a material now that if you don't use your vehicle much they make that noise. What they offered me was totally unreasonable, because they thought they were dealing with someone they could pull the wool over their eyes. I would never take a vehicle there for any mechanical condition. Rip off city.

We bought a trailer from a dealer in Regina. They did no prior maintenance on it and told us we…read morecould drive it from them to go camping. I noticed some questionable problems and took the trailer to Vellners. They were fantastic in solving the problems and doing the repairs. Five years later we took it back to them for repair work and ended up buying a new trailer. The process and assistance was very good. The tech thorough in his walk through. The saleswoman and manager thorough in answering our questions and making sure we had a full understanding of the care maintenance of the new trailer! Ever so much better than our first purchase experience. Thank you Vellner's staff!!

Took our rv there for warranty work. After they so called fixed everything it has now cost me a new…read morebattery, TV that was working when we dropped it off, wasn't work when we got back, plus all the fuses that we had to replace that were blown and warranty issues that were not fixed. When we confronted them on the issues not fixed and the extra costs out of our pocket, we were told that they would no longer work on our unit. Got to love their customer service. Wish I would have checked on the reviews on goggle first, I would never have taken it there. Sad.