I needed a car radioinstalled waited 30 minutes for buddy to say he that the radio wouldn't fit in…read moremy deck. I then proceeded to get the radio installed by someone else week later. Terrible customer service.

Been there before for a head unit installation on our sonata, Chris did an excellent job!read more

They really take time and effort with their people. Respect…read moreread atmosphewe love to go there all the time

He came in after being home already to mount and balance 2 sets of sport bike tires, did an…read moreabsolutely amazing job and was very nice about everything, even while working past his closing time. Would definitely recommend others here, and will be keeping him in mind next time I need some work done that I can't do myself!

Great customer service, knowledge and time management. Was quickand above standard. Thorough…read moreexplanation of pricing and comparability of different options

Had a stereo put in my mustang which sounds great. They went above and beyond and cant wait to add…read moremore to the system.

Great staff and company. They did a great job on my system. Very professional peopleread more

"I make $2 million a year. I don't need your money, and I don't care about your bad review."…read more That was essentially the response I received from the owner of Miami Pro Audio in Jacksonville after his shop took my 4Runner at 7:45 AM for a Wolfbox G900 TriPro installation, kept it for nearly nine hours without calling or texting me a single time, and then informed me--only after I left work early and physically showed up at 4:30 PM--that they intended to keep my truck until noon the following day. This was an installation I had scheduled nearly two weeks earlier, on August 14. I had already paid Miami Pro Audio $310.05 up front for the installation, supplied the Wolfbox and everything necessary for the job, and had been given an initial estimate of approximately three hours. I planned my day around giving them roughly four hours. Instead, 8 hours and 45 minutes passed without a single status update. No phone call saying they were running behind. No text saying there had been a problem. No request asking whether I could leave my vehicle overnight. Nothing. I finally left work early and went to the shop myself because I hadn't heard from them. That's when the owner casually told me my truck wouldn't be ready until noon the next day. I told him that was unacceptable. I told him I had other obligations and could not simply leave my vehicle there overnight without notice. I also told him plainly that this was no way to run a business. For absolute clarity: I did not curse at him. I did not threaten him. I did not call him names or personally insult him. I spoke firmly and with conviction because I believed--and still believe--that his business was responsible for the situation. His response was essentially that it was what it was. He shrugged. So I called my wife, again, to come pick me up. She drove over, got me, and we began the roughly 30-minute drive home. About 15 minutes down the road, my phone rang. It was the owner. Now, suddenly, he wanted me to come back and get my truck. He told me he was refusing to finish the installation because he didn't like the way I had spoken to him. When I told him that the failure here was his company's--not mine--he responded by telling me words to the effect of: "I have 900 reviews. I make $2 million a year. I don't need your money." He also made it clear that he didn't care about me leaving a negative review. So let's put that into perspective. I made an appointment nearly two weeks in advance. I prepaid $310.05. I dropped my vehicle off at 7:45 AM. They had it for 8 hours and 45 minutes without contacting me once. I had to leave work early and physically go to the shop just to learn that they planned to keep my vehicle overnight. And after I objected to that treatment--without cursing, threatening, or personally insulting anyone--the owner decided that the problem was how I spoke to him. We turned around and drove back. They then spent approximately another 30 minutes removing the work they had already completed so they could return my truck to me. To their credit, I received a full refund of my $310.05. However, my 4Runner was returned to me with the interior dirty. There was no apology. And that's what makes this experience so remarkable to me. The installation taking longer than expected was never the real problem. Anyone who has ever worked on a vehicle understands that jobs run long. Parts don't cooperate. Another job causes a delay. An installer runs into something unexpected. A three-hour job can become five or six hours. That's life. But when you're holding somebody else's vehicle, communication isn't optional. One phone call during those nearly nine hours could have changed the entire situation: "We're running behind. We're sorry. We aren't going to get this finished today. Can you leave the truck overnight, or would you like to reschedule?" That's it. Instead, I received zero communication, discovered the overnight delay only because I showed up myself, received no apology, and then had the owner refuse to complete the work because I firmly told him that his company's handling of the situation was unacceptable. And apparently the justification for being willing to lose a customer was that he has 900 reviews and makes $2 million a year. I can't speak for anyone else's experience with Miami Pro Audio. I can only tell you exactly what mine was. And based on that experience, I would never trust Miami Pro Audio with one of my vehicles again.

not sure what the other review is about I've always used stereo concepts never had nothing to…read morecomplain about great work

If I could give zero stars I would. Got totally ignored. This is why Amazon is winning.read more

I had what I thought was a tricky fix. I had purchased a vintage car with a non-working audio…read moresystem. As I am no technician, Car Tunes had me back to jamming with a simple fix. They installed a new single din that worked with by audio and my phone. In a whopping 20 minutes. So I am back to Jamin' with my little red Ruby. Much appreciated!

These guys have hooked up all my rides in the last 20 years! From my Civic EK back in the day to my…read moreEvo 8, my Cayenne and all my cars in between. If you're looking for quality work with great customer service and straight up good people, Peter and his staff knows their stuff and will help you out. Wouldn't go to another shop!

We've had 3 systems put into our vehicles. Service has been awesome! If there is ever a problem I…read morecalled the shop ans they took care of it that day. Customer service goes a long way with me and they are superb in that area! Installation never took more than a day to complete and the price has always been fair

I own the largest car stereo shop in Jacksonville Florida called Miami Pro Audio I've heard nothing…read morebut good things about this business. There are two types of 0 gauge cables cheap aluminum wire 100% copper wire this business sells Quality products and at excellent prices. If I still lived in Waycross I would take my car to them no questions asked. Quality work is not cheap and cheap work is not quality. You get what you pay for

I am amazed at the service, friendliness, professional knowledge, and installation expertise. I…read morechose a high-end Sony touchscreen with a back camera, Blue Tooth, etc. The unit blends into my dash flawlessly. Hitts AutoSound is the only place I'll bring my Auto Stereo needs in the future. I am more than happy. And yes, I am another "Happy Customer!" Gordon S.

Great place. Very nice guys. Didnt try to push anything i didnt want. Made my appointment quick and…read morethe install was fast and very well done.