I'm new to the area and had no idea where to go when my tire was punctured. A friend recommended…read moreJoe's On Your Side Auto. I called that day and they said I could come right over-fixed my flat for $20 and did an excellent (much-needed) check-up on my car. A friendly and trustworthy shop worth the drive to Gates. I'll be going here for all my inspections and auto work from now on.

stay away!!!! totally dishonest and they are selling junk... i bought a vehicle here had it 45 days…read moreand the motor transmission wheel bearing and radiator are all shot when we called him he said it was unfortunate and he wished it would of happened to anyone else but us. this is what he wished on you. stay away from here....

DISHONEST!!! Cashed our $500 deposit on Saturday and then sold the car to someone else the next…read morebusiness day while we were waiting to hear back about financing from the bank.

488 Stone Rd The Only Place I Go For Amy Mechanical Work Fast, Friendly And Reasonable Prices…read more10/10 I Recommend

This garage does not know what their doing. They have very bad mechanics and the one guy running…read morethe show is a great and stressed. Why am I saying this... They installed my breaks. Breaks still screwed up after taking it back to fix. Now they have to fix them for the 3rd time, same problem, ribbing and squealing! The can't give me a time for appt. I have to leave my car for the 3rd time which is a grave inconvenience as I don't have another car to drive. They usually don't have it done that day, and the repair pushes to the next day. I drive my car for a living and can't go without my car sooo many times for the same problem!! Then I had them replace the breaking light bar as it stopped working. After pulling my car apart to do this, it was never put back the way it was. Panels not connected in the trunk and in the back seat!! It's unfortunate as this garage is close to me so I can walk back home after leaving the car up-teem many times, but to the point of being ridiculous!! I do not recommend this garage!!

Great cars and friendly staff ! Albert greets you as soon as you walk In the door !!!!!!!!!!!!read more

I scheduled an appointment to list my car on consignment here. I gave them all of the information…read moreabout the car on the phone when I called, including the mileage. My wife drove 40 miles to bring the car their for them to sell, and when she got there they said they couldn't sell it on consignment because it had over 100k miles. Then they offered her wholesale value for it. Don't fall for the consignment sale here, it's just a scam to waste your time and give you a low ball offer.

2016 Chevrolet Suburban We had a great experience working…read morewith A.J. He was forthcoming as soon as he picked up the phone about any cosmetic imperfections before we made the 2 hour trip. He was honest, personable, and didn't apply any pressure about making the purchase. He was easy to work with and very communicative/responsive. He went above and beyond to make sure we were comfortable and happy with the purchase. I would highly recommend A.J. at R and L Auto. Thanks again!

From the owner: Our customer service and promise to provide a seamless,…read moreeasy, car buying experience. Affordable and safe used Trucks, SUVs, 4x4s, AWDs, Sedans, Luxury cars at an amazing value. Get your next Upgrade at R and L Auto Spencerport Industry-leading vehicle warranties/vehicle service contracts available for your purchase at minimal cost! Protect your UPGRADE today. We can help with your purchase, financing and vehicle insurance needs. Call or txt us today 585-738-2792

My service consultant was Chris. Super friendly and got my car checked in quickly. The repair was…read morecompleted within an hour! Highly recommend!!

Service Manager Mr. Scott and his son are incredibly rude after I made a simple inquiry abour a…read moretrade in. Never ever will I go back to a business that is rude. Next...

Do yourself a favor and stay away from this place. This man is a crook. Everything other people…read moresaid about this place is EXACTLY true. Bought a car from him with an incredible amount of issues after he reassured me that there were no issues at all. Did the paperwork and inspection himself. Definitely fooled me.

Beware this dealer!!!…read more Be cautious when buying a vehicle from this dealer. Purchased a car that could potentially have killed me from this dealer even after he told me that the car was in great shape. Bought a used car from Whit that was in absolute dangerous condition. Don't make the same mistake of letting Whit handle the paperwork for you, or get license plates. Have the car inspected yourself or run the risk of getting a car that "passes" inspection with highly dangerous, unfixed issues if you do make a purchase. When we bought the car from Whit he reassured us that he would have it properly inspected and in working condition. He appears to be a friendly personable person, but after getting the car I noticed the oil had not been filled even after he mentioned he would have it checked and changed. Took the car to get an oil change, and quickly began smelling a burnt smell after 2 months. I don't drive much, so it took a minute to notice, but it turned out there was a leaking oil gasket. Upon inspecting the car at a "certified" and legitimate inspection facility, I found out that the car was missing a bolt that holds the Left Rear Control Arm in place and that there was a bent and disconnected Sway Bar, both which should not have passed inspection and could have sent our rear tire flying off the car while we were driving. Thank god this did not happen. Additional issues included the Break Lines being installed improperly and had been touching parts they're not supposed to. Don't trust his inspection, if you are going to do business, I will recommend taking the car to be thoroughly inspected or you could potentially purchase a car that is life threatening.

First time financing a vehicle ever had no clue what steps to take and was very nervous to say the…read moreleast, then I got ahold of (Zach) and all worries went away he was very respectful and helpful answered every question I had with ease and with all the information I would need along with my questions always was willing to help me with anything I needed, he made the process a breeze quick and easy I am very thankful to him and this place I highly recommend them to everyone first car last car whatever your needs this will be the place thank you Zach!

Single mom looking for something decent at a decent price. They took out a $10,954 loan out in my…read morename for the car. I asked how much was the car and he wouldn't answer so I asked again how much is it he said 8000 I said that's fine can I just put half down and do payments? He said he was already getting a bank to cover some of it. I wanted to buy the car not finance it. If your a women Period bring a guy w you! Someone! Mind you it was a 2009

Andrew is very kind and honest right from the start. Hes got a nice selection of vehicles and…read moretrucks as well. If your looking for a reliable vehicle or truck he will do his best to get you approved.

Sold me a total dud. Spent 9k on a car that crapped out only one year after I bought it. It ended…read moreup needing 4K worth of work done to it. They'll just say "We sell the cars as is!" to avoid any responsibility whatsoever. What do they care if they're profiting off your misery? Do yourself a favor and avoid this place for used cars! Good luck Rochester.

Kaya was great! It was such a breath of fresh air since talking to car salespeople can be so…read morestressful because it can feel very pushy and they're always trying to make you buy more - but Kaya was so nice and direct, it felt more like having a conversation with a friend. We had already test driven the car and knew which model and trim that we wanted and she was very honest and understanding of our position. We were very appreciative that she was willing to work with us and we were able to reach a deal in about 30 mins, definitely the easiest/best experience I've ever had buying a car. 10/10 would recommend, ask for Kaya!

The process was not at all an award winning customer service experience…read more My first visit there to look at cars, I was greeted by Ray, who seemed nice, and said if we got a car they would even throw in a Josh Allen cardboard display after my mother commented on getting a picture with one. I took a Forester for a test drive while they were looking to give me an estimate for my current Outback. The Forester was nice. When I got back to the dealership after the test drive, they offered me $1,000 less than any other dealer that I had been to. They also refused to honor their advertised$2,500. The female manager (do not remember the name) said that was most likely going to be junked because of an exhaust leak (true), needing new tires, and being older. The tires have a total of about 15,000 miles on them and were in good shape. The entire "inspection" lasted a few minutes, was started for less than a minute, and never moved from the parking spot. I left a message with one of the executive team to try and get the terms and conditions on the advertised extra trade in value since I did not believe them, and got a call back from Justin who said that it was made clear to all the employees that the promotion was not supposed to be handled like they did at all, and it would be honored. Afterwards, I worked with the GM Zach a little, and the sales person Mercy who were both polite. At no point during the conversations with any of the employees did anyone get in the car and show, or talk about any of the features. Nor was any of the paperwork explained, other than to say what the name of the paperwork was. The only person that I would recommend dealing with is the finance person who very nicely explained all of the options for possible extended warranty and protection plans. Zach did offer to certify the car through the Subaru certification program, which I had asked about. They would not work on the price or anything else, I am assuming because of being forced to honor the trade in deal. The only reason I continued there is because of the trade in deal made financial sense to me. I wouldn't say I got a good deal, but it was a fine one for what seems to be a tough market. As we were finishing up, I asked about the Josh Allen cutout that had been mentioned on our first visit. Somehow they conveniently ran out of them in the 4 days since first visiting. Of course, pay no attention to the few that are sitting around the show room. If you are thinking of buying a vehicle from West Herr, I would go to one of the other stores in hopes that they may have better people since they will drive any of their vehicles to their other stores to be looked at. My experience here was rather impersonal and not very informative. I will also add that Ian at Van Bortel Subaru in Henrietta was an excellent representative to talk to, and I was a little disappointed that I was not able to come to a deal with him. If the deal at all makes sense, I would absolutely take my business there.