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Ecars USA

3.3 (9 reviews)
Closed • 10:00 am - 7:00 pm

Services - Ecars USA

Auto detailing work

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Mac's Auto Service II - brake pad material completely worn down to the metal

Mac's Auto Service II

(28 reviews)

I've been going to Mac's Auto Service 2 for all my vehicle repairs and maintenance for about a year…read morenow and I can honestly say that these guys really know how to treat their customers. Everyone is so kind and friendly and they really know their stuff. They have technicians with decades of experience in the automotive industry and who really enjoy what they do. Stop in for an oil change or a FREE estimate for your vehicle repair needs and you won't be disappointed

A few months ago, my fiancée took her car her for its inspection after reading all the good reviews…read morehere. We also asked for a quote on our hood latch release, as it was no longer able to pop the hood. They completed and passed the inspection, and gave us a quote for something like $400 for the hood release. I'm handy and that quote seemed ridiculous, so we declined the extra work and I said I'd do it myself. Less than a month after getting the car back, the front brakes started to grind. We're talking metal on metal. How is this possible? They just looked at it and should have failed it for pad depth, or at least *warned* us about it. I've attached photos to show the blatant neglect and disregard for safety (and the law). I highly doubt they looked at anything if they missed something so brazen. As for the hood latch, my lazy self finally got around to doing it. The only issue was a $11 bracket being bent. The whole mechanism didn't need to be replaced, but they wouldn't know because they didn't look at that either. Looking at all these positive reviews is perplexing. As someone who does all their own car maintenance and basic repairs, this is the most dishonest experience I've ever had with an auto shop. Since the business seems to be monitoring the reviews page, the car was a 2016 Kia Optima on 6/16/2022, owner's initials are BB.

Ecars USA - auto_detailing - Updated May 2026

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