Wow, horrible customer service. Total waste of time. I was so looking forward to getting some thank you gifts here as my daughters were accepted to college and thought what a great and cute thank you it would be to give the teachers that wrote their letter of recs some local popcorn wrapped with ribbon with the college colors. The owner who I did not deal with was sitting up front on her cell phone on speaker no less the entire time. It was highly annoying and distracting. She made a second call during my time there to comcast and I had to listen to the annoying recording. Not once offered to help me. The man helping me I believe was her husband. Wasn't too thrilled he would have to be wrapping up 9 bags of popcorn. As if he was too good to do it and wanted me to come back the next day because I pre-order on the phone, even though I had called in advance. Then he wasn't very helfpul when I asked questions about my options or the colors of ribbon etc, it was rather frustrating. Ultimately, I realized I miscounted how many bags I needed and told him and when I was trying to figure out what type of popcorn I need, couldn't concentrate because of the obnoxious recording I had to listen to from the owner's cell phone Finally told him that the phone was too distracting and I couldn't think. He just stared at me blankly like "who cares"? So, after a dumbfounded look on my face that he didn't tell her to at least go in a different room, or at a minimum apologize, I finally just said forget it, I would go somewhere else. Unbelievably, they actually let me walk out the store without placing an order. I'm shocked that they didn't want my business. I had money to burn there. My order was probably going to be $100 order. By the looks of the store, they needed it. I said on my way out, this is not how you do business. Completely unprofessional to sit on a cell phone in that manner, on speaker, no apologizing, not going somewhere else, as if your customers are not important.
One other thing I would like to add. Their website has said "under construction" for probably at least 6 if not more months. Their facebook page has no activity. My guess is that they have no funds to maintain a website, their business is in the ground. No surprise based on my experience. Can't imagine they will make it much longer.
I left and drove right over to Goodies where they couldn't have been nicer. They wrapped all my bags of candy while I waited and my daughters can't wait to give them to their teachers. Too bad you lost my business!! Will never eat your popcorn again and will never ever recommend you again. read more